OnTrac Reviews 3,194

This has got to be the worst delivery service ever. I have no idea how Walmart uses them for their 2 day service. They had 3 attempted deliveries, 2 of the 3 were made up, once I was outside at the supposed time of delivery, and there was no truck. The 3rd time the office was open (driver needs a fob from the office), totally made up. I think the driver stole the package but who knows. Walmart processed my refund but they lost a potential customer. Walmart if you are reading this then drop this company please.

I would give OnTrac a negative star if possible. This company and their drivers are the worst! My package said it was delivered so I opened the door and found NOTHING! I have a ring doorbell and reviewed it there was no attempt from the driver to even look for my apartment. You can’t even get ahold of anyone from this company their number doesn’t even work this is the Schertz Tx location . The 800 number from their main office doesn’t work either. The only contact with this company is through text messages and emails. Only to get an email two days later to say that the investigation they did said they were not at fault what a fucken joke. My $368.00 package lost or stolen and they are not at fault what BS!! Major brand name companies should not be using OnTrac. I’m reporting OnTrac to the BBB!!

This delivery company is the worst imaginable. For the past five days I have been waiting for a delivery from REI and I get nothing but lies that they’ve tried to make deliveries and they haven’t. REI and I both gave them explicit instructions with the gate code and my phone number and how to walk into the building and get to my apartment info for dummies ha ha. Today they said they tried to deliver which they didn’t. I’ve been here all day and they said “exception, needed additional info to complete delivery“ they either have hired absolute idiots for delivery drivers that can’t read that are dyslexic morons I don’t know there is something wrong with this company. Avoid them at all costs!

Absolutely the worst experience when dealing with a company. The photo of the "delivery" is of the wrong house. Stated this to the customer service bot and nothing. "Contact your seller" so basically they could back up the truck to the lake and dumb the whole load in the drink and nothing would come of it.
I will no longer support companies that use this delivery service!!!

DEPLORABLE COMPANY! WHY DO BUSINESSES USE THIS COMPANY?!

Worst delivery company ever. Attempted delivery at my home and reported "business closed". Then sent my packages back to the sender. Sender resends, they attempt delivery, then report "more information needed." I go to their website (because their phone number doesn't even ring), and provide all my information again, still nothing, they don't even see it and my packages go back to the sender again. How are they even still in business? I'm seeing hundreds of other similar complaints. You guys have 1 freaking star!

If I could give this useless delivery service negative 1 million stars, I would. One star is even more than they deserve. Every single time this company is tasked with delivering something of mine, I don't get it. It either ends up at a different location or they simply lose it. It has gotten to the point that I hate this company so much I refuse to order from certain merchants if they use it. This company should be out of business and never used again. OH and it's funny they bought Lasership, another terrible delivery service.

Any company that uses ontrac, doesn't want to stay in business. These idoits contacted me by email to tell me they are "unable to locate your package". They then tell me to " contact your seller for further information". Do they give me the name of the seller? No! That would show some level of competence. I will assume they are just stealing everything, until I'm proven wrong. You have 1 job. Track packages.
Unless, you want to go out of business, do not work with these incompetent fools.

On April 6, 2026, I made a purchase from beprepared.com for a Faraday Backpack and
SavedByPackage Protection for $1.67 to protect my package if I don’t receive it. They used OnTrac as their delivery service, and I never received my order. OnTrac is supposed to be responsible for accurate delivery; however, they failed miserably. Someone took it
upon themselves to modify my shipping address. My
address is 160 S. ______________, Los Angeles, CA 90004, building 1, apartment 143. It doesn’t matter if I list 143-1 or 1-143. The 1 signifies I live in building 1. If the 1 is missing, my order can end up in building 2, which is the same address but a different complex. When OnTrac (tracking number:D10017275701952) delivered to wherever they delivered, they didn’t provide a picture. They didn’t specify if it was left in building 1 mailroom, by building 1 mailboxes, left at my door in building 1 unattended, or passed off to management. I canceled an appointment to be home. I have a doorbell, and it never rang. Nor did anyone knock. I watched the navigation, and it didn’t change from its location for several hours until it was actually delivered. I checked everywhere in building 1. I went to building 2 and checked their mailbox area, mailroom, and apartment 143 in building 2. Where did OnTrac deliver my package? Who removed my building
number 1 from my shipping address? If they had a question about my address, they knew how to reach me. They just decided to modify my address for whatever reason, but they never got permission from me to do that. What was the purpose of my paying for SavedByPackage Protection? They both want to pass the buck to each other and not resend my order or offer a refund, so I can purchase from another company that's more reliable and stands by their commitments.

Horrible experience. Two failed delivery attempts. Gave instructions through the chatbot that were totally ignored. Still haven’t received my package. No actual customer service to contact other than a chatbot that isn’t very smart?!

They claimed to have delivered my package even though it had not even gone out for delivery, yet nothing was found on our property. I reached out to let them know that the package was missing, their response? "The tracking shows it was delivered, therefore we have delivered your package. Is there anything else we can help you with"

I actively avoid purchasing anything from companies who use Ontrac.

Very unreliable. My $500 package was lost and nobody had an answer for what happened. The tracking lead all the way to arrived at local facility and some how it was lost. I think they steal packages. There is no way you have lots pf negative reviews and everyone's package is conveniently "lost."

Worst delivery company ever, they don't deliver when the package supposed to be delivered, no one to talk to on the phone, you do the chat with them, all they do is apologize and don't attempt to help you resolve the issue!
I will never use their service, I wish I can give them ZERO Star!

Order did not come because there was an "issue" with my address a nd I needed to contact them. They confirmed my address. There was no issue with my address. They didn't make an attempt to deliver.

company is not delivering package and giving no assistance

Because they were unable to comprehend my communications to deliver the package to an address I have received hundreds through ebay using PayPal I I had no other option than to return to send. I can no longer invest time in the only option of an ineffective chat bot.

My shipping address is in Michigan. Their tracking showed the package go from Ohio, to Michigan, to Ohio, to California, and then successfully delivered in California, and then the tracking information was all deleted and the order was no longer visible in their system. Absolute clowns.

Edited-4/2/26 The package showed up on my doorstep the day after it was marked as delivered. I increased the rating to 3 stars from 1 star. I would still have reservations about using this carrier though. There are much better options for a little more money. I doubt I would have gotten this resolved to my satisfaction if the package didn't turn up based on the back and forth with OnTrac and the Shipper.
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Package was marked as delivered and nobody ever showed up at my house the entire day. Tracked the package on the OnTrac website and clicked on the proof of delivery tab and a photo of some boxes in the back of a delivery van popped up. How does that prove the item was delivered? Very Shameful. I am still going back and forth between the shipper and OnTrac. $102.00 loss if I can't get this resolved.

OnTrac delivered three of our packages -- from three different retailers -- to the wrong address on the same day. They submitted the same delivery photo for each of the retailers. It is CLEARLY not our house/door. In fact, there is not a single house in our entire neighborhood with a door like the one in their photos. We submitted a ticket for each tracking number, explaining that it was NOT our house in the photo, and they replied to each one with a canned response telling us 'the delivery shows as completed. Contact the sender." They very obviously don't bother confirming via GPS where the picture is taken, or it would have immediately been apparent they had screwed up. Shameful company. I may stop doing business with companies that ship via OnTrac.

This delivery company has delivered my packages to the wrong address on several occasions. Once I realize a company uses OnTrac I stop shopping from them. The frustration, time loss, and money loss is not worth the hassle.