On Track Safaris Reviews 189

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for organizing excellent holidays, highlighting the superb service and the high quality of their trips. Many people appreciate the knowledgeable and friendly staff, including guides and trackers, who contribute significantly to a memorable experience. The locations and accommodations are frequently described as amazing and well-chosen. Reviewers often mention the impeccable organization from start to finish, with smooth transfers and attention to detail. The overall service, from initial communication to on-site hospitality, is consistently rated as first-class, making customers feel well-cared for throughout their adventures.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, often describing them as "magical" and "stunning." Many... See more

Staff

Users describe positive interactions with staff, highlighting their knowledge, attentiveness, and... See more

Service

People report overwhelmingly positive experiences with the service. Customers consistently praise the... See more

Location

Clients share positive opinions on location, highlighting beautiful accommodations and diverse wildlife... See more

Quality

Customers consistently note positive experiences with quality. Reviewers were blown away by the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another wonderful trip with OTS, we visited three Lodges in South Africa, all of which were excellent. We also saw lots of wildlife, including some unusual sightings. The transfers were flawless and s... See more

Rated 5 out of 5 stars

Choosing On Track Safaris was the best decision we made for our trip to Africa. We had never been to the country before and Carole held our hand through every step. Their strong sustainability cre... See more

Rated 5 out of 5 stars

Another excellent trip organised by Carol and Will at OTS (we have been on several!). We stayed in fab accommodation, we had wonderful wildlife sightings - sloths, birds, butterflies, snakes, lizards,... See more

Rated 5 out of 5 stars

This was our second South African safari with On Track Safaris and it did not disappoint. We visited three beautiful lodges in three different areas of Greater Kruger. We saw everything we hoped to se... See more


Company details

  1. Travel Aggregator

Information provided by various external sources

On Track Safaris offers sustainable Wildlife Safari holidays supporting conservation


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trip of a lifetime. A fabulous adventure from start to finish.

A fabulous adventure from start to finish. Every day brought new excitement and new things to be amazed by and everything was so well organised from the lovely accommodation, great food, all the transport links, boat trips, walking tours and the incredible birds, animals, sea life and scenery we encountered at every turn in this incredible place. Our fabulous guide Jessica was knowledgeable and her enthusiasm and energy were infectious.

April 19, 2025
Rated 5 out of 5 stars

4 great trips in 8 months. Thank you

Over the last 8 months we have been to The Pantanal (Birds, Giant Otters & Jaguars), South Africa (expert led safari), Tanzania (Great Migration and Ruby Wedding in Zanzibar) and India (Tigers & Cooking). Each trip has been built with care and attention by Will and Carol. Each trip was amazing in its own right. We met some great people as well as had some incredible experiences. Highly recommend if you care about wildlife conservation and value safe adventure! The food and accommodation was excellent too.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

We had an amazing holiday

We had an amazing holiday. Everything went smoothly, from the first meeting at the airport to seeing us off when our holiday ended. Transport was excellent. Drivers did an amazing job negotiating traffic in and around the cities. Highlights were definitely the game drives. We saw more than we expected and our naturalists were extremely knowledgeable and could get us into spaces to get the best views possible. Food in the lodges was brilliant. One small downside was being in city hotels for the Delhi and Agra times when it was less easy to eat outside the hotels. Would definitely recommend On track safaris to anyone looking for that little extra in a safari. Thank you.

March 17, 2025
Rated 5 out of 5 stars

Tiger Safari

Tiger Safari - the whole experience ran like clockwork.
Excellent accommodation and food at all venues.
Wildlife guides very passionate and knowledgable.
Overall a wonderful experience.

March 6, 2025
Rated 5 out of 5 stars

An amazing holiday experience

What an amazing holiday! Adding the Taj Mahal to our safari trip gave us the vibrance of Delhi, the stunning architecture of Agra and the peace and tranquillity of the safari game drives. We saw so many beautiful birds, sloth bear, wild elephants and of course tigers. At every step of the way the OnTrack Safaris representatives and drivers were there to meet us. The hotels and lodges throughout were excellent. This is our second trip with OnTrack Safaris and we recommend them wholeheartedly.

March 17, 2025
Rated 5 out of 5 stars

Great service, good accommodation and drives

I had a wonderful time. Very well organised for a solo female.Great communication from start to finish .I stayed at three different locations each with individual styles but all had great food, very clean ,very friendly and helpful staff . The variety of locations enabled the sighting of a wide variety of animals. I also learnt about Leopards. I would definitely recommend.

March 5, 2025
Rated 5 out of 5 stars

Top Notch Safaris

I have Taken 2 safari trips with On-Track Safari's. One in India to see tigers and one in Tanzania to see the Wildebeest migration. The Drivers and Guides of the safari trips are extremely good at tracking the animals and have extensive knowledge about them. The hospitality and meals at the various lodges have been top notch. If your looking for adventure, I recommend contacting On Track Safaris

March 12, 2025
Rated 5 out of 5 stars

We will book another safari with On Track soon.

We met Will from On Track at Destinations Travel Show. We briefly explained what we wanted from our second safari (something less curated and more “hard core” than our Kruger experience) and Will suggested Tanzania and particularly the Serengeti with the Bush Rover camp and viewing the Wildebeest migration. We went with this suggestion. Having just returned we are absolutely thrilled to have put our trust in Will as On Track met and exceeded our expectations and the safari delivered 100%. We had a great group of like minded but more experienced travellers. The camps we stayed in whilst not luxurious were comfortable and the staff and service were all great. The food was exceptional bearing in mind the location of the camps and facilities available to the staff. The animal viewing was outstanding. Our two jeeps were the only jeeps in sight most of the time. Our viewings were entirely private most of the time. We saw a wide range of animals and birds in large groups and we saw lots of predators (especially lions) as predicted by Will. The Wildebeest migration is an experience we will never forget. It has to be one of the world’s greatest natural phenomenon. We will book another safari with On Track soon.

February 10, 2025
Rated 5 out of 5 stars

A fabulous trip

A fabulous trip, put together by Carol and Will with our every need catered for… transfers, accommodation, flights, food and other added parts of the tour arrangements were great. The staff were all friendly and helpful, and the guides did all they could to make sure we saw as much as possible. This was our first safari and we look forward to other adventures with OTS. Thoroughly recommended.

September 14, 2024
Rated 5 out of 5 stars

A wonderful, personal and seamless holiday

We’ve just returned from a most memorable safari centred holiday. Thanks to the expert guidance of Will and Carol, arranging our first visit to Southern Africa, wasn’t overwhelming. They listened to our wishes and made valuable suggestions to create a bespoke, hassle free package.
On Track Safari’s recommendations provided us with a perfect balance of experiences. Initially we enjoyed time to explore Cape Town before embarking on the key safari element. OTS’s suggestion to experience 3 safari reserves in the Kruger proved ideal as each lodge, environment and experience of wildlife was notably varied. Our wish list of animal sightings was quickly ticked off! We followed these amazing encounters with a short visit to Victoria Falls where we were again thrilled with the recommended lodge and transfer arrangements. Our next requirement was for some rest and relaxation at a beach and the suggestion to spend time at Sava Dunes in Mozambique was perfect. Finally, because we were due to return home from Johannesburg, we wanted to explore that area too. After having a day to explore the city and It’s townships ourselves, OTS helped us to create a unique day with a very pleasant and knowledgeable guide to visit the Pretoria area.
OTS created a WhatsApp group to maintain communication whilst we were travelling which was reassuring and provided important information and updates.
Thanks very much Carol and Will for such a wonderful, seamless holiday.

November 13, 2024
Rated 5 out of 5 stars

On Track Safaris…Incredible

Carol and William at On Track Safaris could not have been more helpful, even rearranging flights for us while we were out in South Africa. The Safari, the Lodges, the staff and the whole experience was second to none and we now have incredible memories that will last a lifetime. Would totally recommend.

October 29, 2024
Rated 5 out of 5 stars

The whole package was amazing

The whole package was amazing. That 'amazing' includes the safari drives, the lodges, the food and the staff.
A special thanks to the guides, trackers and drivers. Their ability to seek our amazing sighting was uncannily good. They delighted in sharing their deep knowledge of the bush and it's many inhabitants. The birds were many, varied and often spectacular. An unexpected bonus. We saw the big 5 on several occasions and mostly up close.

October 27, 2024
Rated 4 out of 5 stars

First time safari

It was our first time safari and South Africa. Great accommodation and food. Guides and animal experiences were brilliant in the private reserves with many real close up viewings.
Some minor hiccups but normally dealt with promptly so did not affect the overall experience.
Catered very well for my wife's dietary special requests.
Would book again.

September 26, 2024
Rated 5 out of 5 stars

3 Camps in 10 Days

We have recently returned from South Africa where we enjoyed our "3 camps in 10 days" safari organised by OTS. The 3 camps and experiences were quite distinct and made for a great trip. All the arrangements went very smoothly and OTS made sure we were constantly informed about plans.
We liked the fact that OTS have worked with these camps over many years and have built a strong understanding and relationship.

October 4, 2024
Rated 5 out of 5 stars

Okavango in style

Our tented safari through the Okavango was a fabulous trip. The camps were well organised, food great, fellow travellers excellent company and the wildlife magnificent. On Track Safaris excelled again (this was our third trip with them) and it's good to know we are contributing back to nature through their connection with the On Track Foundation and Leopard conservation.

October 3, 2024
Rated 5 out of 5 stars

What an experience

This was our first safari and following our experience with OTS it won't be our last. From the initial booking to the end of our holiday everything went smoothly and far exceeded our expectations. We stayed at 3 locations and could not find fault with any of them. From the tented camp to the luxury lodges we felt at home. The food was delicious and our dietary requirements were well catered for. The staff could not do enough for us. The guides and trackers at all 3 reserves were exceptional. They were very knowledgeable, experienced and skilled in locating the animals.We had seen the big 5 by day 2 !
Carol and Will give the whole experience the personal touch. We met them on our adventure and they were so friendly and personable.
If you are thinking of going on safari do not hesitate to use OTS. You will not regret it.

September 26, 2024
Rated 5 out of 5 stars

We enjoyed staying at three different…

We enjoyed staying at three different camps in Private Reserves in/near Kruger. The staff at all of them were wonderful, friendly and knowledgeable. The accommodations and food were great. The trackers and drivers made the drives memorable, enabling us to see up-close the wide variety of animals. In most cases we were the only vehicle present, a real plus.

September 29, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look