While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, noting that collections are always on time and bins are returned to their proper place. Many appreciate the convenience of the service, which saves them trips to the tip and helps manage garden waste effectively. The staff and drivers are frequently highlighted for being friendly, polite, and helpful, often going the extra mile for customers. However, some people mentioned occasional missed collections. A few other people also felt that their waste was not collected despite having arrangements for it to be picked up directly from their house.

What people talk about most

Service

Customers consistently report positive experiences with the service. Many praise the reliability and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the politeness,... See more

Delivery service

Clients share positive opinions on delivery service, consistently reporting that collections are always on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great idea to include collection dates on a calendar, it’s on my fridge to remind me when to put out the bin. Always collected on time. Can’t comment on the person who collects as he’s always here so... See more

Rated 5 out of 5 stars

Reliable, friendly, great service always pick up gardening waste on time so no complaints from me, they also keep their costs down, which is a bonus

Rated 5 out of 5 stars

Onward Waste are excellent. Trying to deal with our local council is a nightmare, with a website that takes you round in circles but with Onward Waste you can find your way around easily or just email... See more

Rated 5 out of 5 stars

Regular and reliable. I am kept informed very quickly if there is a problem with collection, e.g. road closure causing delays etc. They are easy to contact by phone and staff are always professional,... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

713 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Reliable, friendly, great service always pick up gardening waste on time so no complaints from me, they also keep their costs down, which is a bonus

April 8, 2026
Rated 5 out of 5 stars

Helpful staff

Helpful staff! My garden waste gets collected every month. And I put it out so it doesn’t block my driveway. When it’s picked up the driver always puts it back in the same spot which I’m extremely happy about. Thank you xxx

February 3, 2026
Rated 5 out of 5 stars

Contacted them by email on 23 April…frustrated

Contacted them by email on 23 April about our holiday let cottage waste recycling and general waste not been collected since Easter break. Phoned on 27 April and again today 28 April, both calls promised a call back. Calls not returned. We need a reliable waste collection on a weekly basis but can’t get a response. Three working days since original email, two phone calls and no progress.
All now sorted and explanation given with apologies. Happy with their response so changed rating.

April 23, 2026
Unprompted review
Rated 4 out of 5 stars

Last week my waste was not…

Last week my waste was not collected.(31.3.26) I have an arrangement for it to be collected from the house as it is too heavy for me to put by the road and it was not collected. It was eventually collected after I telephoned.

January 5, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look