OpenAgent Reviews 2,196

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their honest, friendly, and efficient approach, making the entire process feel less stressful. Many highlight the exceptional customer service, noting the quick and helpful responses, as well as the valuable advice and support received. People appreciate the ease of contact and the promptness with which agents are recommended. However, some customers also noted issues with communication, such as receiving an excessive number of automated text messages or not being contacted by all recommended agents. A few people mentioned that some agents failed to show up for appointments or that there was a lack of follow-up from certain recommended agencies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Service

Reviewers mention positive feedback about service. Customers praise the prompt, friendly, and efficient... See more

Customer service

Users describe positive interactions with customer service. Customers frequently praise the agents for being... See more

Customer communications

People report positive experiences with contact. Customers appreciate the quick contact from numerous... See more

Response time

Clients share positive opinions on response time. Many customers experienced immediate responses and quick... See more

Based on these reviews

Rated 5 out of 5 stars

We chose Harcourts Hallam for their Honest approach to our needs which included an extensive background to people and trades to fix and repair a badly run down property which we will sell in the near... See more

Company replied

Rated 5 out of 5 stars

Got a result from Agents recommended quickly. Two visited today and another one coming tomorrow. Felt a bit overwhelmed with the speed of the contacts but they all made me feel more relaxed about th... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Immediate response, with a follow up phone call explaining the process and dealing with my questions. The agents who were recommended were all very experienced and highly profess... See more

Company replied

Rated 5 out of 5 stars

Open Agent has given me the opportunity to liaise with not only one agent but a couple to pick and choose from. I listened carefully to what each agent say, talk about what they do best, an... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Find and Compare the Best Agents in Your Area. Since 2012, OpenAgent have continuously worked towards delivering on their promise to make it easier for Australians to buy and sell property. We understand the difficulties of the selling process and want to help with every step through our free agent comparison and shortlists, selling tools and calculators, helpful articles and guides and ongoing support whenever you need it. We won’t leave you hanging. We care about the type of agents we recommend to homesellers, so we focus on providing transparent, accurate, up-to-date information so you can choose the right agent for your home and situation. We analyse thousands of suburbs, property sales and real estate agents to find the top performing agents in your area. We are Australia’s No.1 real estate agent comparison site.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars
OpenAgent logo

Reply from OpenAgent

Hi Manas,

Thanks for your review — we appreciate you taking the time to share your feedback on the property prices.

The data in our emails and reports is sourced from providers like Domain Insight, along with a range of external and user-generated data.

Our emails include a range of data points to provide a broader view of the market. In some emails, the figures reflect standout sales in the area — helping to highlight what’s happening at the top end of the market — which may not reflect the typical value of most homes nearby and can make the prices feel overstated.

Our aim is to provide a helpful snapshot of the market, and we’d recommend using this as a guide alongside other sales data or a local agent’s advice for a more complete view.

If you’d like help connecting with a local agent, we’d be happy to assist — feel free to reach out to us at support@openagent.com.au or call 13 24 34.

Kind regards,
Susan

Rated 1 out of 5 stars

Wrong information

Wrong information

April 14, 2026
OpenAgent logo

Reply from OpenAgent

Hi Vinka,

Thank you for your review.

We’re sorry to hear you’ve come across information that didn’t seem right.

We’d like to understand this better so we can assist and look into it further.

If you’re open to it, please reach out to us at support@openagent.com.au or give us a call on 13 24 34 so we can get more details.

Kind regards,
Susan

Rated 5 out of 5 stars

I had no idea how to go about choosing…

I had no idea how to go about choosing a suitable agent to sell my block of land. I was happy with the agents you suggested and with the personal contact by phone that was friendly and supportive. There is nothing you could have done more to satisfy my needs.

April 9, 2026
OpenAgent logo

Reply from OpenAgent

Hi Ernest, thank you so much for taking the time to leave such a lovely review! We're so glad we could help connect you with great agents.

- Susan, OpenAgent

Rated 3 out of 5 stars

I don't understand i have ordered 2…

I don't understand i have ordered 2 items on the same time but i received only obe but the one that i received it missing manys pieces so that can tell me your company not good service

April 3, 2026
OpenAgent logo

Reply from OpenAgent

Hi Ku,

Thanks for your review.

We’re sorry to hear about your experience. We weren’t able to locate any recent orders or activity in our system that match the details you’ve described.

If you believe this is related to OpenAgent, please reach out to us at support@openagent.com.au or give us a call on 13 24 34 with more details and we’ll be happy to look into it further.

Kind regards,
Susan

Rated 5 out of 5 stars

User friendly

Easy to use website. Immediate response, with a follow up phone call explaining the process and dealing with my questions. The agents who were recommended were all very experienced and highly professional. It took a lot of stress out of choosing an agent to manage the sale of my family home.

April 1, 2026
OpenAgent logo

Reply from OpenAgent

Hi Trisha, thank you so much for your wonderful feedback! We're so glad we could support you through the process.

- Susan, OpenAgent

Rated 5 out of 5 stars

Very professional and informative

Very professional and informative. We’re not quite at the point for evaluation, but are very impressed with the service thus far ⭐️⭐️

April 8, 2026
OpenAgent logo

Reply from OpenAgent

Thank you for your review, Agnes!

Rated 5 out of 5 stars

I found all the information extremely…

I found all the information extremely helpful as I was a loss as too selling and buying. They gave me lots of useful information and put me onto a wonderful Real Estate Agent that has been very helpful and I also found a very good broker through the Real Estate Agent they recommended I found Bart very friendly very helpful and understanding of my situation. I would highly recommend talking to these people if you are thinking of buying or selling.

April 8, 2026
OpenAgent logo

Reply from OpenAgent

Hi Jenny, thank you so much for taking the time to leave such a lovely review. We're really glad we could support you through the process and connect you with a great agent.

- Susan, OpenAgent

Rated 4 out of 5 stars

I found your website very helpfull and…

I found your website very helpfull and in particular your lady who I spoke to..Dhe was polite and followed up re proving me with some Quality real estate agents.
Dennis

March 31, 2026
OpenAgent logo

Reply from OpenAgent

Thank you for the wonderful feedback, Dennis!

Rated 5 out of 5 stars

The conversation I had with my team…

The conversation I had with my team members was extremely pleasant, professional and supportive! Real people interaction like this nowadays is very rare.

March 31, 2026
OpenAgent logo

Reply from OpenAgent

Hi Jason, thank you so much for taking the time to leave such a lovely review!

- Susan, OpenAgent

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look