Opendoor Reviews 

929
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 255 reviews, reviewers had a great experience with this company. Customers appreciate the fast and straightforward process, stating that property sales are completed smoothly, transparently, and efficiently without unnecessary delays. Consumers frequently mention that staff members are exceptionally helpful, knowledgeable, and responsive throughout the entire home selling journey. However, some reviewers were not happy with communication difficulties and unexpected price reductions that occurred after property inspections. Some people also stated that service fees were extremely high and made the final cash offers much lower than initially expected. A few other people also stated that reaching representatives with questions about contracts was sometimes difficult.

What people talk about most

Service

Consumers find service to be ambiguous, with many reviewers praising the fast, professional process,... See more

User experience

Clients share positive opinions on user experience, noting that everything went smooth and fast with... See more

Price

People report ambiguous experiences with price, as some consumers highlight competitive valuations and... See more

Staff

Reviewers mention ambiguous feedback about staff, with many consumers praising helpful and responsive... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers reporting helpful support... See more

Reviews shaping this summary

Rated 3 out of 5 stars

pricing was competitive. Communication was awful. I was assigned an agent to my contract that was on Vacation until after my contract expired. I am to call twice to try and have someone answer my ques... See more

Rated 5 out of 5 stars

So incredibly easy. I’ve bought and sold over a dozen homes and this was by far the most upfront honest transaction. They did everything they said they would do. I cannot say enough about how smooth t... See more

Rated 5 out of 5 stars

Excellent experience working with Opendoor selling my house. The all process was very simple and clear. Opendoor was always very attentive to respond any questions from our side. I was very impressed... See more

Rated 5 out of 5 stars

Opendoor has been very easy to follow and fast at making their offer. If you need to move quick and need to sell your house, choose Opendoor. Their customer service are available to answer all questio... See more


Company details

  1. Association or Organization

Written by the company

In 2014, we set out to reinvent life’s most important transaction with a new, simple way to buy and sell your home. For sellers we eliminate the hassles of showings and months of uncertainty by purchasing the home directly from them. For buyers, we make it incredibly easy to tour hundreds of Opendoor homes so they can find the perfect one. To learn more about how Opendoor works, please visit opendoor.com or download the Opendoor app.


Contact info

3.9

Great

TrustScore 4 out of 5

929 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(929)

253 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't trust them -- unreliable!

Booked a time for them to come out since their initial offer was offensively low. Got it confirmed and then canceled about half an hour before it was scheduled. They haven't attempted to recontact or follow up at all. Don't recommend.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Two contracts canceled near closing - then ignored me

I had two properties under contract with Opendoor. They completed inspections, ordered title work, and paid earnest-money deposits—then canceled both deals shortly before closing.

For one property, they claimed renovations were underway, which was not true. I repeatedly asked for a clear explanation, but they stopped responding.

After wasting weeks of my time on two separate deals, I would not rely on an Opendoor contract until the sale has actually closed.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time

Opendoor presented me with an offer of $505,000, contingent upon the payment of $390,000 after deducting applicable fees. The remaining amount, $115,000, was allocated towards repairs. However, within a month, the offer was rescinded due to the discovery of mold in the basement during a home inspection. Subsequently, I conducted my own inspection and confirmed the absence of mold in my basement.

My agent was rude and always preoccupied with other matters when I tried to ask questions. She never fully explained anything to me. Even when she called to inform me that they were withdrawing the offer, I missed the call because I was already on the phone with someone else. I immediately called back, but she was magically occupied with a different appointment and didn’t respond to me until over an hour later.

There was something peculiar about my situation that I’m not sure what it was. I strongly advise against using Opendoor.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Opendoor Did What They Promised

The whole process was fast and efficient. This was the easiest closing ever. I really didn't believe it when I was told we could close in 30-40 days. But we did. Everyone involved from Opendoor were helpful, knowledgeable & professionally friendly. Special shoutout to Gabbby.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Easy home sale!

It was so easy to sell our house to open door! Almost everything was done through the app and all of the people I worked with were very friendly!

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Close the door to open door!

I am currently in the process of selling my home to open door and it has been the most damaging experience I have ever had. I am currently still waiting for about 13 days for their final decision on how much money they are going to ask for repairs. I am in a crunch and need to move into my next place, but reaching out to open door has been horrible. It has been escalated and still nothing. If I were you, I would not use them. They do not care about the time and they do not care about you being inconvenienced. They will wait till the very last day before they submit to you their final paperwork. The title company has completed their job. Yet we are both waiting on them and that is absolutely crazy. This has been ongoing for probably three weeks now or longer. My next move is to just pull out and sign with another cash buyer.

July 23, 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with my…

I am extremely disappointed with my experience with Opendoor. My offer changed three different times throughout the process, which made it difficult to feel confident or trust the numbers I was being given.

The biggest issue was the repair deductions. I completely understand that a company purchasing a home may account for cosmetic updates, paint, and minor repairs. However, I was shocked when I received a $12,000 deduction for repairs. My home was built in 2020, has been well maintained, and it is just me and my preteen living here with no pets. My HVAC system had been professionally serviced only five weeks before the inspection.

Even the inspector stated that the home was in good condition and that the main items noted were cosmetic in nature. The repair costs presented by Opendoor felt excessive and did not seem to reflect the actual condition of the home.

What made the experience even more frustrating was that I received another offer from a different company that was over $17,000 higher than Opendoor’s final offer. I chose to explore Opendoor because of the convenience and the promise of a simpler cash sale, but the repeated offer changes and unexpected deductions made the process stressful and disappointing.

I recommend that anyone considering Opendoor ask very detailed questions about potential repair costs, fees, and how much the offer can change after inspection. The convenience may be appealing, but make sure you compare your final net proceeds with other buyers before making a decision.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Everything from beginning to end went…

Everything from beginning to end went smoothly. It's difficult to not deal face to face but they offer phone and text support. Their offer was good and I avoided dealing with realtors and the aggravation of showings. Couldn't be more pleased.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Selling to Opendoor was exactly what we…

Selling to Opendoor was exactly what we needed for our situation and everything worked very well. Their instructions were mostly clear, they allowed us to set a closing date out 60 days and allowed late check out, which helped us out a lot. Communicating for questions that the title company couldn’t answer was a bit difficult but ended up ok. I would recommend to anyone who isn’t in a home or situation that works for a traditional sale. We got our money the same day of closing.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Ghosted after asking for proof of $32k repair demand

Opendoor gave us an offer, we signed, then out of nowhere they demanded a $32,000 price cut after their inspection. Our own independent inspection showed nothing close to what they were claiming. When we asked for documentation to back it up, our agent stopped responding entirely.

We canceled per our contractual rights and sent four emails and texts over a week and all were completely ignored. No confirmation, no response. We had to contact the title company directly and threaten regulatory complaints to finally get them to acknowledge our cancellation.

Unprofessional, disrespectful, and a classic bait-and-switch. Do not trust their "final offer" until you're at the closing table.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Super convenient

Super convenient. Amazing customer service. Great communication. An all around wonderful experience. Thanks so much!

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars, I would. I’m tired of receiving what looks like a legitimate offer on my clients’ homes when it’s really just a marketing solicitation. It creates confusion and makes homeowners think they already have a real purchase offer when they often don’t.

As a real estate professional, I’ve had clients question whether they should take their homes off the market because they believed they had an actual offer in hand. That kind of marketing wastes everyone’s time and creates unnecessary confusion.

If you’re considering working with this company, make sure you understand exactly what you’re receiving and compare the actual net proceeds, including any fees, repair deductions, and other costs, before making a decision.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

So incredibly easy

So incredibly easy. I’ve bought and sold over a dozen homes and this was by far the most upfront honest transaction. They did everything they said they would do. I cannot say enough about how smooth things went. Highly recommend skipping the real estate game and going with Opendoor based on my experience.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive

I was a long time Opendoor stock holder. I believed in the mission and product. Trying to help a family member sell to them was the worst real estate experience I’ve ever had and caused to me to lose any trust in the company. They gave us a quote we accepted. After inspection they gave a new quote and we accepted. They incorrectly asked us to pay out of pocket for a point of sale inspection by the city (title told us they should have done it). They then backed out of the deal a day before closing. Well now do our own open market sale, but we’ve wasted a month. Will never use again

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

They withdrew the offer on closing day.

Went through the whole process. Everything seemed like it was going good. Signed papers with the mobile notary and moved out. Open door called me on closing day and said they were withdrawing the offer. Very unprofessional. I dont recommend using open door.

July 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look