OpenFix Reviews 1,526

Great cover

It was easy to set up an account. The plan i chose is a very good price hopefully it will be value for money

So far so good! After being with British Gas for boiler cover for years, a ridiculously high renewal price meant shopping around. Very happy with annual service: comms, service and engineer. Recommend.

They may have been 4* once, but sadly no more. When things don't go to plan, the customer service team, working practices, do not accommodate any level customer service or support. Within the 1st year work was identified as not included in the policy, a decorative bathroom radiator. Therefore, policy was insufficient and not fit for purpose from the Customer POV. Instructions given to terminate contract on due expiry date. Despite this, OpenFix auto-renewed at a premium, at almost double that of the original deal. Called to discuss why, only to be told at that point, "we do not accept verbal instructions". This despite the conversation and instruction being captured in our customer notes. Also, that we are now entered into a new contract for a further 12months. Conceding, "well at least we are covered", we carried on. Some months later, a fault was found in the heating system, a standard radiator this time. A procession of Engineers followed, with no solution nor fix offered. Then..., the fault "could be" a blockage (in a brand new radiator system having been " power flushed through" +/-12m old, serviced by OpenFix for the past year). Now informed, surprise surprise,... the solution would be to flush the system, which is not covered under the contract. 18months of payments, 12 months of cold radiators, frustrated to the point of buying ourselves out of the contract. Now to conclude this poor relationship, feeling forced to buy ourselves out of contract at full term costs. This extortionate amount without consideration to lack of service, or Engineering competence provided throughout the +/-18month term. Absolutely unbelievable, frustrated, dis-satisfied and very much out of pocket. Poor show from start to finish. Buyer remorse.

We were contacted by Openfix and the engineer for an appointment to come and service our (gas) boiler (annual service). The engineer contacted us again about 20 mins before arrival which was good. He serviced the boiler as required. We've had an ongoing issue with pressure (combi boiler) but he said he couldn't help with this as he only gets paid to service the boiler. He suggested we contact a specialist!

We felt that this company are not very customer focused (especially to those who are older and prefer talking with a person). We were not happy with service provided and cancelled our contract after 3 months.

Annual boiler service done.

Mark arrived after letting me know he was on his way. Serviced the boiler in a clean and tidy way and didn't spend time trying to sell a new boiler. Our current boiler is 10 years old but was told it is in good condition and doesn't need to be changing

Very bad experience, ripoff company, paid out £99 call out charges, plus monthly ££16 direct debate. All you get is diagnostic report by the engineer to have bigger pump for the boiler, which is incorrect as seen by other boiler engineer.

On time, very quick.

Very easy to get set up, competitive quote

First class service will inform you all later as this is my first contract but as it stands so far so good.

The complaining gas boiler engineer completed the service in under 30 minutes and failed to leave outside box as he found it.

your sevice was very well.

Easy to deal with.
Annual boiler booked with ease & completed yesterday.

I have boiler cover with openfix and low and behold I eventually needed an engineer due to a small leak coming from our boiler.
They assigned the job quickly to a local heating engineer who came to inspect and diagnose the dripping and he quickly told us there was a blockage on a return manifold, he showed us the blockage on the part, and concluded that the part needed replacing.
When he called openfix they would not authorise the work as it was a blockage due to sludge ???

So this is where I get confused, no attempt is made to clear the blockage ( if it's even possible ), Just the replace option.
The boiler has always been serviced as per manufacturers schedule ( To preserve a 10 year warranty ), we have a filter fitted which is supposed to filter out this sludge ( who knew sludge was magnetic ), and still this sludge has managed to block a manifold over its 11 year life.... I still don't know if flushing the system is process that needs doing every so long ( only heard of it today ).

The heating engineer quoted me £495 to replace this manifold.... £495 to replace a part that is supposed to be covered by Openfix.
After a call from openfix to 'discuss' the case I was quite litteraly told that if I paid for the flush and repair ( Even he sounded shocked at the £495 ), I'd be covered again.
So I have to ask, what is the point in having boiler cover from Openfix... absolutely non at at all is the answer, when I asked if I could just end the cover as its not worth the paper it's written on I was told 'It's not that simple'.. so it looks like I am going to have to pay £495 for a repair, continue paying for insurance that's absolutely pointless..... wait till September for my 'free' boiler service and then cancel the cover and go elsewhere.
Absolutely shocking, No empathy whatsoever, no Goodwill gestures ( not that I'd have been happy at that )... Just pay £495 to repair your own boiler that's covered, to carry on having cover !!

Somebody make this make sense !!

After seeing the response, it is what I expected.. blaming poor maintenence, I took this opportunity to go look in the magnetic filter that hasn't been emptied since June last year ( The last boiler service ) .
If i can add photos I will, but it's literally a few flakes.
If flushes are to be performed every 4-5 years then maybe this should be a question to be answered when people apply for this cover as again until this happened to us we had no idea as it's not part of a boiler service.. almost seems cynical and my point still stands that the cover is pointless and I would not recommend.
I've not heard such rubbish since Mercedes rejected a claim on anti perforation for being the wrong type of rust.
A part has failed and needs replacing, the manufacturers service schedule has been followed from new and the boiler has cover with yourselves
Let other potential customers make their own mind up after reading this review im only here to put my opinion and experience across.

With only one payment made for boiler cover, Openfix had already completed a boiler check and also carried out a repair at no extra cost.

Price was competitive

SCAM DO NOT USE, DON’T WASTE YOUR TIME AND MONEY. Was with Openfix for one year, when renewal came around I didn’t receive the email within the agreed time frame as per my welcome plan email. Customer service is a joke when speaking to the two guys, not helpful at all and wouldn’t or couldn’t be bothered to listen to my concerns or admit that the renewal date was sent far to late before my plan started up again for the second year. Absolute joke and SCAM. Canceled plan and was charged £30. Put a complaint in and received an email saying that it was inline with there procedures. (Anyone with a calculator can work out the dates and see that it didn’t meet there procedures). Would not recommend them to anyone. Pay more and go with a proper company. Don’t let these sort of companies rip people like you and I off. Mr T the founder and customer service you all should be ashamed of yourselves. SCAM