I spent quite some time researching boiler service and repair quotes as my Worcester Bosch boiler is now just 7 years old and out of warranty. The site was so easy to use and as a pensioner I really l... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The engineer who came to service my boiler as part of my service plan was very polite and prompt. He showed me his identification before he came in and completed the service and left it clean and tidy... See more
Company replied
I had a first great experience with openfix I do highly recomend this company .They did CP12 and and first boiler service upon my reasonable request to openfix team with in a week after buying a home... See more
Company replied
Found OpenFix on a comparison website, everything could be easily setup on line but I had a few questions that I wanted answered first. Very short wait on the phone before it was answered, and my co... See more
Company replied
Company details
Written by the company
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Contact info
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, United Kingdom
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Very easy to select the option required…
Very easy to select the option required and sign up.
May 9, 2026
Unprompted review
Reply from OpenFix
We’re delighted to hear you liked our website. We aim to make everything as clear and straightforward as possible.
Many thanks,
OpenFix
Excellent service
Excellent service. Quick response and immediate repair.
May 6, 2026
Unprompted review
Reply from OpenFix
We’re delighted you were happy with your recent repair. It’s exactly what we aim for every time.
Many thanks,
OpenFix
Simply veruķ
April 30, 2026
Unprompted review
Reply from OpenFix
We really appreciate you sharing your thoughts. Thank you for choosing OpenFix!
Many thanks,
OpenFix
I recently had my free annual boiler…
I recently had my free annual boiler check and the engineer was very polite and respectful. I had had 4/5 emails advising the boiler check was due which was a few too many!
May 6, 2026
Unprompted review
Reply from OpenFix
We really appreciate you sharing your thoughts. Thank you for choosing OpenFix!
Many thanks,
OpenFix
Reply from OpenFix
Thanks so much for your review. Your support means a lot to us.
Many thanks,
OpenFix
Service call done very efficiently
Service call done on time Engineer very polite and helpful.
Everything left tidy.
May 5, 2026
Unprompted review
Reply from OpenFix
Thank you for your feedback. It’s great to know that everything went smoothly on your recent boiler service visit – just what we aim for!
Many thanks,
OpenFix
Been looking for a new company to look…
Been looking for a new company to look after our Boiler and heating etc, after reading the reviews on trust pilot about this company thought I’d give it a try, Signing up was extremely easy with a range of options, only set up to start in August so obviously not yet used, but all good so far
May 5, 2026
Unprompted review
Reply from OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
This is my first year with OpenFix and…
This is my first year with OpenFix and have just had my first boiler service.
I went with OpenFix, as I previously paid more each month and thought this contract sounded just as good.
I have been kept up to date with the boiler service company and they contacted me yesterday to ask if I was available today, which I was.
So far, I'm extremely pleased with OpenFix.
May 6, 2026
Unprompted review
Reply from OpenFix
We’re pleased that your recent boiler service visit went well. Thank you for taking the time to share your experience – we really appreciate it.
Many thanks,
OpenFix
Very easy to set up…half the price of…
Very easy to set up…half the price of our original cover. Remains to be seen how responsive they are when needed!
May 6, 2026
Unprompted review
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
The Complete Plan
The very competitive price offered for a complete plan and ease of arranging it online.
May 1, 2026
Unprompted review
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Simple sign up experience
The sign up experience is really easy - the different levels of cover are easy to compare and the pricing is transparent with different options for the excess. I’ve used homeserve and ovo before and this one feels the most seamless.
May 4, 2026
Unprompted review
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
It was easy to replace existing…
It was easy to replace existing service. Convenient and cheaper with same benefits
February 28, 2026
Unprompted review
Reply from OpenFix
Thank you for the great feedback. We’re really glad to hear you’re happy with your plan and what it includes — we’ve worked hard to make sure it offers good value and peace of mind.
Many thanks,
OpenFix
Boiler service
The engineer let me know when he was on his way, he was very thorough and tidy as he worked. He explained quite a few things to me that I hadn’t an idea of. I would recommend him.
May 1, 2026
Unprompted review
Reply from OpenFix
Thank you for your kind words. We’re really pleased to hear you are happy with your recent boiler service job. We’ll make sure your feedback is passed to the engineer who attended.
Many thanks,
OpenFix
Reply from OpenFix
We understand that price is an important factor when choosing a service like this.
Our plans are designed to offer strong overall value, including an annual boiler service and unlimited support when things go wrong, as well as our 5* Defaqto rating, which gives our customers complete peace of mind. However, we appreciate they won’t be the right fit for everyone.
Thanks for your feedback – it’s always helpful for us to understand how customers feel.
Many thanks,
OpenFix
Avoid.
Took out a £12 subscription in Feb 2025. Free boiler service never happened. Engineer was supposed to come within a 4 hour window. Was told, after many phone calls, that he was running late and would be 1.5 hours after the window ended. I said not to come as I wasn’t waiting around any longer. Feb 2026 and I noticed my subscription had almost doubled, after seeing my bank statement. Cancelled the direct debit and called to ask about it. They couldn’t give me any information as to why the price had gone up just that ‘the computers do it’. Also told me I had to pay a £30 admin fee to cancel. I asked why I wasn’t informed of the price hike. Apparently, I was sent an email that shows as delivered on their side. An email I never received - which is odd as I have received all other emails they’ve sent before and since. I asked on what date the email was sent, it wasn’t 10 days before the end of the contract which it has to be. I queried this and was given some nonsense about this not needing to have happened as I had a 14 day cooling off period. I was told I needed to pay the admin fee or the contract wouldn’t end. I submitted a complaint and, after a few weeks, got an email stating that the account had been closed with no admin fee because it turns out I was right - the email (that I never received) wasn’t sent early enough. They also mentioned in their email that the engineer did come, but I didn’t answer the door. I was in the whole time and no one came. My ring doorbell can prove this. Customer service is awful. They speak to you as if you’re stupid, despite the fact they don’t know what they’re talking about. Avoid this company like the plague.
April 24, 2026
Unprompted review
Reply from OpenFix
We’re sorry to read about your experience and appreciate you taking the time to share it.
Having reviewed your account, we can see there were issues around the timing of the renewal communication. This should have been sent with sufficient notice, and on this occasion that didn’t happen as expected. As a result, the cancellation fee was removed.
We’re also sorry for the confusion around the engineer visit. Based on the information available, this wasn’t communicated clearly, which understandably added to your frustration.
More generally, it’s clear that the level of communication you received didn’t meet expectations, both in relation to the appointment and when you contacted us. That’s something we take seriously and continue to review.
Thank you again for your feedback.
Many thanks,
OpenFix
Oliver has been very helpful and…
Oliver has been very helpful and explained to us each plan and help us choosing the best one for our needs
May 1, 2026
Reply from OpenFix
We’re so pleased to hear you found the setup process smooth and our agent helpful. Thank you for taking the time to leave a review—your feedback is really appreciated.
Many thanks,
OpenFix
Engineer was communicative and expert…
Engineer was communicative and expert and respectful of my property.
March 26, 2026
Unprompted review
Reply from OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Easy access to set up a boiler cover…
Easy access to set up a boiler cover competitive price value for money
May 1, 2026
Unprompted review
Reply from OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Engineer was very knowledgeable
Engineer was very knowledgeable. He checked and inspected all the necessary details. Happy with his service. Recommend OpenFix service without any reservations.
April 29, 2026
Unprompted review
Reply from OpenFix
Thank you for your feedback. It’s great to know that everything went smoothly on your recent boiler service visit – just what we aim for!
Many thanks,
OpenFix
I have only had Ltd experience but what…
I have only had Ltd experience but what I have had so far was 5 star.
April 23, 2026
Reply from OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
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