Openlane is trying to get more involved in the relationship with its customers and offer them support. Although we are loyal customers, until now we have not felt support-advice from them.The prices a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Support Center - Fast response was a plus. I wasnt able to get a definitive answer to my request but the contact person was kind enough to pursue the matter on my behalf.
Company replied
Great variety of cars with OK prices. I have even received a Voucher for my first purchase through the site. One downside I found is that not all the time you win an auction the seller will actua... See more
Company replied
I would like to especially thank Kata for her outstanding support. After speaking with several people during this process, I can honestly say that Kata was the only one who truly kept her promises... See more
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3.8
Great
481 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Great customer service
Daniela Onet helped me at every step and offered very useful information.
March 9, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, George, for your wonderful 5-star review!
We’re delighted to hear that Daniela supported you throughout the process and provided useful information at every step. Offering clear guidance and reliable assistance is something we truly value.
We’ll be happy to pass your kind words on to Daniela — they will certainly be appreciated.
Kind regards,
The OPENLANE Europe Team
Everything...
March 6, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Dino, for your 5-star review!
We’re delighted to see your positive feedback. Your satisfaction means a lot to us and motivates our team to keep delivering a smooth and reliable service.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much, Pavel, for your 5-star review!
We’re glad to hear that you’re satisfied with our service. Feedback like yours encourages our team to keep providing reliable and efficient support.
Kind regards,
The OPENLANE Europe Team
Excellent reactivity from the support…
Excellent reactivity from the support team!
March 4, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Alin, for your 5-star review!
We’re delighted to hear that you appreciated the excellent reactivity from our support team. Providing quick and efficient assistance is something we strive for every day.
We truly appreciate your feedback and look forward to assisting you again.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much, Alin, for your 5-star review!
We’re glad to hear that our team member took the time to understand your situation and support you. Providing attentive and understanding assistance is very important to us.
We appreciate your feedback and remain at your disposal whenever you need help.
Kind regards,
The OPENLANE Europe Team
Great communication and services
Great communication and services, website is easy to use, good stock of vehicles.
March 3, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re delighted to hear that you appreciate the communication, our services, and the ease of using the website. It’s also great to know that the available vehicle stock meets your expectations.
Your feedback motivates us to continue improving our platform and support for our customers.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much, Anton, for your 5-star review!
We’re glad to hear that you had a wonderful experience and that your request was answered. Providing timely and helpful responses to our customers is very important to us.
We appreciate your feedback and remain at your disposal whenever you need assistance.
Kind regards,
The OPENLANE Europe Team
SCAM!
I accidentally placed a bid on first ever day on this website and asked them to cancel. They blocked my account and asked me €1350 to unblock it. Later dropped it as down as €500 and then to even €300. They’ll try their best to rob you. As much as they can!!
They have zero respect for European and Spanish law that protect our rights.
Scammers!!
Edit: I respect your terms and conditions but how come you claimed €1350 first which later on dropped to €750 to €500 and then to €300?
European laws clearly state you can only request a cancellation fees if you had acquired any financial loss from my bid. Can you explain to me how did your company lose €1350 that you tried to charge me?
Your terms and conditions are 100% violation of European laws and Spanish consumer
Protection laws.
February 26, 2026
Unprompted review
Reply from OPENLANE Europe
Dear customer,
We are sorry to read that you feel this way about your experience. However, we would like to clarify that placing a bid on our platform constitutes a binding commitment, as outlined in our Terms and Conditions accepted during registration.
When a bid is placed and later cancelled after winning or confirming a purchase, administrative fees or penalties may apply in accordance with these contractual rules. These measures are standard in professional auction platforms and are necessary to ensure fairness for all participants involved in the bidding process.
We regret that this situation has led to frustration and appreciate your feedback, which helps us improve how these rules are communicated to new users.
Kind regards,
OPENLANE Europe Team
Good and fast conversation with Leo, the chat agent
I had some question regarding the auctions, but Leo C offered all the answers needed.
February 27, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Cosmin, for your 5-star review!
We’re pleased to hear that you had a good and fast conversation with Leo and that he was able to provide all the answers you needed regarding the auctions. Clear and responsive support is something we always aim to deliver.
We’ll be happy to share your kind words with Leo.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much, Alexandru, for your 5-star review!
We’re pleased to hear that you found our service simple and reliable. Providing a smooth and trustworthy experience is exactly what we strive for.
We appreciate your feedback and look forward to assisting you again.
Kind regards,
The OPENLANE Europe Team
Very good !!!!
February 25, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Gabriel, for your 5-star review!
We’re delighted to hear that your experience with OPENLANE was very good. Your positive feedback motivates us to keep delivering reliable service and support.
Kind regards,
The OPENLANE Europe Team
A good way to buy a car at a great price.
First of all, I would like to highlight the customer support, care, and willingness to help. Amazing! Thank you Andrea! The vehicle condition report from DEKRA was also accurate and matched the actual condition. In this regard, maximum satisfaction.
I waited a little longer for the car to be delivered, but it was worth it.
January 16, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Alex, for your wonderful 5-star review!
We’re delighted to hear that you had such a positive experience and that our customer support, especially Andrea, made a strong impression with her care and willingness to help. We’ll be happy to pass your kind words on to her.
It’s also great to know that the DEKRA vehicle condition report accurately reflected the car’s actual condition — transparency and reliable information are very important to us. We appreciate your patience regarding the delivery time and are glad to hear that the wait was worth it.
Thank you for your trust in OPENLANE, and we look forward to supporting you again in the future.
Kind regards,
The OPENLANE Europe Team
Best car auction site and best support team...thank you,Daniela Onet.
February 24, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Bogdan, for your fantastic 5-star review!
We’re delighted to hear that you consider OPENLANE the best car auction site and that our support team made such a positive impression. It’s especially great to see Daniela recognized for her help — we’ll be happy to share your kind words with her.
Providing reliable support and a smooth auction experience is exactly what we strive for every day.
Kind regards,
The OPENLANE Europe Team
Great Customer Support!
February 24, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Jernej, for your 5-star review!
We’re delighted to hear that you had a great experience with our customer support. Providing helpful, responsive, and professional assistance is always our priority.
We appreciate your feedback and look forward to supporting you again.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re pleased to hear that you found the support informative, friendly, and helpful. Providing clear guidance and a positive customer experience is something we truly strive for.
We appreciate your feedback and look forward to assisting you again.
Kind regards,
The OPENLANE Europe Team
Dana was very helpful
Dana was very helpful. All in all, the system seems to be good and trustable.
February 19, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Cristian, for your 5-star review!
We’re glad to hear that Dana was very helpful and that you find our system good and trustworthy. Building a reliable and transparent platform is one of our main priorities, so your feedback truly means a lot.
We’ll be happy to share your kind words with Dana and the team.
Kind regards,
The OPENLANE Europe Team
Good and valuable info provided by…
Good and valuable info provided by customer support. Thanks
February 18, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Razvan, for your 5-star review!
We’re pleased to hear that the information provided by our customer support team was valuable and helpful. Clear and relevant guidance is something we always strive to deliver.
We appreciate your feedback and look forward to assisting you again whenever needed.
Kind regards,
The OPENLANE Europe Team
Leo is the only openlane operator who…
Leo is the only openlane operator who cares and gives me adequate help and information! Good job!
February 18, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Ogi, for your 5-star review!
We’re glad to hear that Leo provided you with the care, support, and clear information you needed. Delivering attentive and helpful service is something we truly value.
At the same time, we continuously work with our entire team to ensure that every interaction meets the same high standard of professionalism and dedication. Your feedback helps us keep improving.
We appreciate your trust and will gladly share your kind words with Leo.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re delighted to hear that everything was perfect. Delivering a smooth and reliable experience is exactly what we strive for, and your feedback confirms we’re on the right track.
We look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
Very helpful and friendly explaining…
Very helpful and friendly explaining everything with patience and detail.
February 16, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re delighted to hear that you found the support helpful, friendly, and thorough. Taking the time to explain everything clearly and with patience is exactly the standard we aim to maintain.
We truly appreciate your feedback and look forward to assisting you again.
Kind regards,
The OPENLANE Europe Team
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