Openlane is trying to get more involved in the relationship with its customers and offer them support. Although we are loyal customers, until now we have not felt support-advice from them.The prices a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Support Center - Fast response was a plus. I wasnt able to get a definitive answer to my request but the contact person was kind enough to pursue the matter on my behalf.
Company replied
Great variety of cars with OK prices. I have even received a Voucher for my first purchase through the site. One downside I found is that not all the time you win an auction the seller will actua... See more
Company replied
I would like to especially thank Kata for her outstanding support. After speaking with several people during this process, I can honestly say that Kata was the only one who truly kept her promises... See more
Company replied
3.8
Great
481 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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Everything is great!
January 16, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your 5-star feedback!
We’re happy to hear that everything met your expectations. Your satisfaction is a great motivation for our team to keep delivering a smooth and reliable experience.
We look forward to working with you again.
Kind regards,
The OPENLANE Europe Team
Recommend
I work with Openlane for several years and everything is always perfect. I never received car that is not as described anf i bought more then 50 cars. Good prices and good quality control. I definitly recommend!
December 30, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your excellent 5-star review!
We’re truly proud to hear that after several years of cooperation and more than 50 vehicles purchased, your experience with OPENLANE has consistently met your expectations. Transparency in vehicle descriptions, fair pricing, and solid quality control are core priorities for us, so your feedback means a great deal.
Your recommendation is highly appreciated, and we look forward to continuing this successful partnership for many more transactions to come.
Kind regards,
The OPENLANE Europe Team
Absurdities of open lane
Good morning,
Once again, OL demonstrates how flawed its processes are. I bought a vehicle under the "buy now" condition on December 22, 2023, paid for the vehicle on December 23, 2025, and I will have to wait for the auction to end, scheduled for January 2, 2026. What is the logic in this? The vehicle is already paid for, the auction is over, and why wait another 10 days? Pure stupidity. This morning I spoke with a customer service representative via chat, and they seemed like a robot, repeating the same thing about the auction's duration. It seems this company makes a point of mistreating its customers and training its employees to do the same.
Let's be practical: process completed, vehicle paid for, release the PA (presumably a vehicle registration document) and let's be happy, because time is money, and money doesn't tolerate disrespect!
Vehicle Reference 10305873
December 26, 2025
Unprompted review
Reply from OPENLANE Europe
Good morning,
Thank you for taking the time to share your feedback. We apologize for the frustration this situation has caused and for the experience you had.
To clarify the Buy Now process: once a Buy Now vehicle is confirmed, no additional bids can be placed on the auction. You are absolutely correct that you can already confirm and pay for the vehicle.
However, while the transaction is completed on your end, the system status does not update until the auction officially closes. This is a system-based process, and although it may seem unnecessary, it does not affect your ownership of the vehicle or your successful purchase. No further action is required from you at this time.
Thank you for your understanding, and please don’t hesitate to reach out if you need any further assistance.
Kind regards,
OPENLANE Europe
The fast help us
The fast help us, in solve a problem that we have now.
Get a solution for the problem
December 12, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re glad to hear our team was able to react quickly and help you find a solution to the issue you were facing. Supporting our customers efficiently and keeping things moving is exactly what we aim for.
If anything else comes up, don’t hesitate to reach out — we’re here to help.
Kind regards,
The OPENLANE Europe Team
Amazing experience with support agent Leo
Support agent Leo is always in a good mood to help his customers. Congratulations to Openlane for having employees like him.
December 11, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your wonderful 5-star review! 🌟
We’re truly happy to hear that you had such an amazing experience with Leo. His positive attitude, willingness to help, and customer-focused approach are exactly the qualities we value in our support team.
Your kind words are a great motivation for us, and we’ll gladly pass your feedback on to Leo — it will mean a lot to him. We’ll continue striving to offer the same level of service and support every day.
Kind regards,
The OPENLANE Europe Team
Attention to OpenLane Terms and Conditions
Unfortunately, the platform OpenLane does not protect the buyer at all. It´s more interested in selling the cars and earning the commission, but when a car arrives with damages that are not on the report, they don´t protect the buyer, but protect the seller based on the Terms and Conditions. Be aware that they will not honour what is fair, but will follow every little trick to protect the seller and themselves.
December 2, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for taking the time to share your concerns. We are sorry to read that you feel unprotected as a buyer and that your experience with our Terms & Conditions and claim handling was disappointing. We fully understand how frustrating it is when a vehicle arrives with damages that you believe were not reflected in the report.
At OPENLANE Europe, all claims are assessed strictly according to our Claim Policy and Terms & Conditions, which are designed to ensure the same rules are applied consistently to all parties. When damages are reported within the defined timeframes and supported by the required evidence, they are reviewed carefully by our Claims team. However, when a case falls outside those conditions, we are unfortunately unable to intervene further, even if the situation feels unfair from the buyer’s perspective.
That said, your feedback is important. It highlights how critical transparency, clarity, and communication are throughout the process, and we continue to work on improving both our vehicle information and the way decisions are explained to our customers.
We regret that your experience did not meet your expectations and appreciate you sharing your point of view, as it helps us identify where we must do better.
Kind regards,
The OPENLANE Europe Team
Openlane's Customer Service Specialist
Openlane's Customer Service Specialist, Kata Costa-Kiss, is always available and provides very effective help if there are any questions during the administration process. Thanks for the help, everyone feel free to search!
December 10, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your fantastic 5-star review! 🌟
We’re delighted to hear such positive feedback about Kata Costa-Kiss and the support you received during the administration process. Being available, clear, and effective is exactly what we strive for, so it’s great to know this made a real difference for you.
We’ll be sure to pass on your kind words to Kata and the team — they’ll truly appreciate it. Thank you as well for the recommendation!
Kind regards,
The OPENLANE Europe Team
PLEASE READ.
PLEASE READ.
I made a big mistake dealing with these people, I bought a car that had a big problem in the electric system and they never mentioned that. I picked up the car and while driving it for the first time it broke down after 200km and I called them the same day and they said they can't help me because the guarantee doesn't apply after 100km. it was a nightmare, I tried sending emails and calling to find a solution but they didn't care about my loss, I took the car to the dealership and it stayed there for two months and costed me a lot of money and time. Please be careful with these people.
July 17, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for taking the time to share your experience. We are truly sorry to read about the difficulties you faced with your vehicle and understand how stressful and costly it must have been for the car to break down shortly after collection. We fully acknowledge the frustration this situation has caused you.
As outlined in our Claim Policy, technical defects that are not mentioned in the vehicle description must be reported within 3 working days after delivery and before driving more than 100 km. This condition is in place to ensure that any issue can be clearly linked to the vehicle’s condition at the time of sale and not to usage afterwards. Unfortunately, once this mileage threshold is exceeded, we are no longer able to intervene or approve compensation, even when the problem appears shortly afterwards.
That said, we regret that our communication during this process left you feeling unsupported. Even when policy limits apply, we strive to explain decisions clearly and to handle every case with care and respect. Your feedback highlights that we still have room to improve how we guide and support our customers in difficult situations like this.
We are sorry that this experience resulted in such a negative outcome for you and appreciate you bringing it to our attention.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you so much for your 5-star review!
We’re really glad to hear that you had such a positive experience — it’s wonderful to know our colleague made a great impression both personally and professionally.
Your kind words mean a lot and motivate us to keep providing supportive and friendly service.
Kind regards,
The OPENLANE Europe Team
I still haven't received a suitable…
I still haven't received a suitable offer for the repair of the vehicle, and you said I should do a damage assessment myself, which I did from an authorized repairer with a receipt and attached to it, but you refused and didn't pay the offer for the damage you caused during transport. The vehicle has been undriveable for two weeks and is awaiting repair until you pay for the damage.
November 24, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for your message — we truly understand how frustrating it is to have a vehicle undriveable for two weeks while waiting for a resolution. This is not the experience we want you to have, and we are sorry for the inconvenience caused.
However, for transport-related damages, our Claims Department must follow the strict conditions outlined in our Claim Policy. For a damage during transport to be compensated, the following must be clearly documented:
The damage must be written on the CMR at pickup or delivery,
Supporting photos must be provided,
No repairs may be done before the case is evaluated,
And the claim must be submitted within 3 working days of delivery.
Although you provided a repair estimate from an authorized workshop — which we appreciate — compensation can only be approved when all mandatory evidence is complete and when it is clear from the CMR that the damage occurred during transport. If any required element is missing or unclear, the claim cannot be validated under our policy.
We truly regret that the offer you received did not meet your expectations, and we understand the impact this has on your work. Your feedback has been passed to our team to ensure the outcome and the explanation provided to you were communicated clearly and respectfully.
If you believe that additional evidence is available or wasn’t reviewed, please reach out again through your OPENLANE account so the Claims team can re-evaluate the file.
Kind regards,
The OPENLANE Europe Team
To avoid being scammed
Cars come with additional damage, they do not approve claims or give bs claims like 300e "as their department searched for second hand parts". It did not happen once, so we stopped buying from them as they use a scamming scheme. Use alternatives, are much better...also delivery of the car takes ages. You are warned if you want to buy from them. I do not know what happen, 2-3 years ago they were good.
November 19, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for taking the time to share your experience. We are sorry to hear that the last transactions you had with us left you disappointed — especially regarding damage assessments, compensation amounts, and delivery times. We understand how frustrating it is when the process no longer meets the standard you were accustomed to in previous years.
Regarding claims and compensation, our team must follow the limits and conditions set out in our Claim Policy. Compensation is always calculated based on the average cost of second-hand or aftermarket parts, excluding labour and local VAT, which is why some proposals may seem lower than expected. This calculation method ensures consistency for all buyers. Still, we fully recognise that the amount offered may not always align with your repair estimates, and we regret that it left you feeling unsupported.
As for delivery delays, these can occur due to logistical factors outside our direct control. That said, you are absolutely right that communication and speed must be improved, and your feedback is valuable in helping us address these issues.
We are truly sorry that your recent experience did not reflect the level of service you had come to expect from us in the past. Your comments have been shared internally so we can continue strengthening our processes — from vehicle descriptions to claim handling and logistics follow-up.
Kind regards,
The OPENLANE Europe Team
Issue with logistic center
I have I a big problem, the logistic Center refused to release the car. After contacting Openlane - everything was fixed immediately. Very fast reaction, thanks!
November 18, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for sharing your 5-star feedback! 🌟 We’re sorry to hear that you initially experienced an issue at the logistics center — situations like this can be frustrating, and we fully understand your concern.
At the same time, we’re glad our team was able to step in quickly and resolve the problem so your vehicle could be released without further delay. A fast and effective reaction is exactly what we aim for whenever something unexpected happens.
If you ever need support again, we’re always here to help.
Kind regards,
The OPENLANE Europe Team
Openlane is a total scam
Openlane is a total scam!
Purchased a BMW with hidden damages from front accident, also the car mileage was modified!! This is criminal case but you can not open any claims with them.
DO NOT BUY FROM OPENLANE!!!!
November 18, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for sharing your message. We are truly sorry to hear that you believe the vehicle you purchased had undisclosed accident damage or mileage inconsistencies. We fully understand how serious such concerns are — especially when it comes to vehicle history and odometer accuracy.
However, we would like to clarify several important points:
1. Claims can be submitted — within the required timeframe
Our Claim Policy allows buyers to file a claim for:
hidden body damage,
undisclosed technical defects,
wrong information (including mileage discrepancies),
as long as the claim is submitted within 3 working days after delivery and before driving more than 100 km, with all required evidence provided.
Mileage discrepancies can indeed be claimed if properly documented.
If no claim was possible, it is usually because the mandatory deadlines or evidence were not met — not because “claims cannot be opened.”
2. Allegations of fraud or criminal activity
We understand your frustration, but statements regarding criminal behaviour cannot be confirmed without verified evidence. If you believe the odometer has been intentionally modified, we strongly encourage obtaining an official diagnostic report or OEM history extract, which is required to process such cases under our policy.
3. We regret your negative experience
We take all feedback seriously and are sorry that your experience has led you to feel misled or unsupported. Your comments have been shared internally, as we remain committed to improving the transparency of vehicle information and the efficiency of our claims handling.
Even though we must apply the same rules to all professional buyers, we genuinely regret that your purchase left you dissatisfied.
Kind regards,
The OPENLANE Europe Team
Chat agent very helpful
Chat agent very helpful with informations as I just registered.
November 12, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your 5-star review! We’re very glad to hear that our chat agent was helpful and provided you with all the information you needed as a new registrant. We know the first steps on the platform can raise many questions, so it’s great to know you felt well guided from the start.
If you need any further assistance while getting familiar with the process, we’re always here to help.
Kind regards,
The OPENLANE Europe Team
Very bad experience with Openlane – not recommended!
Our company has been registered in Germany for more than 10 years and has been using a Wise business account during this time. The Openlane staff found it almost impossible to believe that a legitimate company could have a Wise account for over a decade.
The vehicle was paid for from our company’s Wise account, yet they repeatedly requested additional documents to “verify” the payment, even after we had already provided all the necessary proof several times.
Then, unbelievably, they demanded that we also provide proof showing that our customer paid us into that account — something that is absolutely none of their business and cannot be shared due to data protection laws. It is outrageous that a company of this level has such little understanding of data privacy regulations.
We also fail to understand why a company engaged in car trading cannot purchase a vehicle for stock purposes, but instead must prove an immediate resale and provide documentation about it. This is completely illogical and unprofessional.
After all this, we were expected to be “grateful” that they finally accepted our payment.
Another serious issue is that Openlane does not send vehicle documents before collection — only after the vehicle has been picked up. This makes no sense whatsoever: once the car is paid for, it belongs to our company, and so should its documents. They also refuse to send documents to any other address than the company’s registered office, which again is completely unreasonable and inconvenient for international buyers.
And the problems didn’t stop there. Upon collection, the car had many more visible damages than indicated on the listing or vehicle report — clearly misleading the buyer. Of course, our complaint was rejected without any willingness to investigate.
In summary: if you value peace of mind and professional service, avoid buying from this company.
Excessive bureaucracy, zero flexibility, poor customer service.
November 10, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for taking the time to describe your experience in such detail. We are truly sorry that the process felt overly complicated and that several aspects of the transaction left you disappointed. We fully understand your frustration, and we regret that your interaction with us did not meet the level of professionalism you rightly expect.
We would like to address the main points you raised and bring some clarity:
1. Verification of payments and compliance requirements
OPENLANE Europe operates as a B2B Marketplace connecting professional sellers and buyers of used vehicles across Europe. Because of this, we must follow strict European compliance.
In certain cases — especially when the payment is made through financial institutions such as Wise — our system may require additional verification. This is not a judgment of a company’s legitimacy, but a legal obligation that applies to all partners equally.
We understand that the repeated requests were frustrating, and we regret that the explanations provided to you were not clearer. Despite the inconvenience, the goal is always to ensure compliance and protect both sides of the transaction.
2. Request for proof related to your own customer
We fully acknowledge your concern here. We do not ask for information about your customers’ identities or personal data. When such proof is requested, it refers only to validating the nature of the transaction, not private information. We regret if this was communicated in a way that caused confusion or felt inappropriate.
3. Documents sent only after vehicle collection
In our process, vehicle documents can be released only once the seller confirms hand-over and all administrative checks are completed. This ensures legal compliance and prevents any misuse or fraudulent resale before a vehicle is physically collected.
We understand that this may be inconvenient for international buyers, and we are continuously reviewing how to make this step smoother without compromising security.
4. Claim regarding additional damages
We are sorry that the condition of the vehicle upon collection did not match what you expected. According to our Claim Policy, any damage not listed in the description must be reported within 3 working days of delivery and supported by CMR photos and the required evidence. If a claim cannot be approved, it is always based on these defined criteria — not on unwillingness to investigate. Even so, we regret that you felt unsupported during the process.
5. General feedback about bureaucracy and communication
Your comments are taken very seriously. We agree that communication should be clearer, faster and more helpful, especially when it comes to compliance checks and post-sale support. Feedback like yours helps us identify where we must do better and continue improving our processes for professional buyers across Europe.
We genuinely regret that this experience has caused you so much frustration. Thank you again for bringing these points to our attention — your feedback helps us improve the service we provide to all our partners.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star review! We’re really pleased to hear that you found our customer service very good. Providing clear, attentive, and reliable support is something we care deeply about, so your feedback means a lot to us.
We’re always here if you need anything else.
Kind regards,
The OPENLANE Europe Team
The worst company to work with they…
The worst company to work with they never answer back on your emails and it takes like years to get your car from them after purchasing. You don’t receive the documents all in all a very very bad experience working together with them.
November 6, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration you’ve experienced with communication, delivery delays, and the receipt of documents. This is not the experience we want our partners to have, and we understand how disappointing it must be.
To clarify, OPENLANE Europe is a B2B Marketplace, connecting professional buyers and sellers of used vehicles across Europe. While we coordinate the process, some steps — such as vehicle release, transport scheduling, and document handling — depend on third parties. Unfortunately, these external dependencies can occasionally cause delays beyond our direct control. That said, we take full responsibility for ensuring better follow-up and transparency during every stage of the transaction.
We sincerely regret that our communication did not meet your expectations and appreciate you highlighting this issue. Feedback like yours helps us continue improving the speed and clarity of our processes.
Kind regards,
The OPENLANE Europe Team
Fast response about everything
Fast response about everything. Solved every situation even if I was a new client. Thanks!
October 5, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your great 5-star review! We’re very happy to hear that you felt well supported, especially as a new client. Offering fast responses and clear solutions is something we take seriously, so it’s great to know we were able to help you through every situation.
Your trust means a lot to us, and we look forward to assisting you again whenever needed.
Kind regards,
The OPENLANE Europe Team
Disappointing experience despite Stellantis partnership
I won a car in an auction and transferred approximately €20,000.
After the payment was sent, the seller stopped communicating.
Case numbers: 02432100, 02433324, 02435587.
I believed that cooperation with Stellantis would guarantee a professional and transparent process, but unfortunately, I was wrong.
Although my bank (Revolut) confirmed the transfer on Monday, the company has not confirmed receiving the funds even after several days.
Additionally, the vehicle was advertised with a Head-Up Display, but according to the official dealer (verified by VIN), it does not include this feature.
I’m requesting a full refund and urging the company to reconsider its business practices.
I will also be informing Stellantis about the situation and will consider further steps.
— Petr Gebauer
October 30, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Mr Petr,
Thank you for taking the time to share your experience. We are sorry to hear about the inconvenience you have encountered.
Regarding the payment, please note that the transfer was made from a personal account located in a different country. Unfortunately, for compliance and security reasons, we can only accept payments from a company account registered in the same country as the buyer’s company. As soon as this issue was identified, the amount was refunded in full to the originating account.
Concerning the second point you mentioned our team is already reviewing this with the seller to clarify the discrepancy between the auction listing and the vehicle’s actual configuration.
We regret the inconvenience caused and appreciate your patience and understanding.
If you want to discuss further, please don't hesitate to contact us.
Kind regards,
OPENLANE Europe
Reply from OPENLANE Europe
Thank you very much for your 5-star review! We’re glad to hear that our team members took the time to explain everything in detail and was helpful throughout your interaction. Clear and supportive communication is something we always strive for.
Your feedback means a lot to us — thank you for sharing it!
Kind regards,
The OPENLANE Europe Team
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