OpenLoop Health Reviews 1,191

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, calming, and professional, making the overall experience wonderful. People frequently highlight the exceptional service, noting the efficiency and ease of their interactions, from scheduling to receiving results. Reviewers are particularly impressed with the quick response times and the clear, thorough explanations provided by the clinicians and nurse practitioners. However, some customers also noted occasional issues with communication, such as difficulties understanding accents during consultations or instances where scheduled reviews were missed. A few people also mentioned dissatisfaction with the inability to obtain prescriptions through the company or challenges with customer service when trying to speak with someone directly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service. Many reviewers highlight the ease of scheduling,... See more

Customer service

People report positive experiences with customer service. Many customers found representatives to be... See more

User experience

Customers had positive experiences with user experience, often highlighting the convenience and ease of use.... See more

Response time

Clients share positive opinions on response time. Many reviewers appreciate the quick return of results and... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been taking the tirzepatide medication with Claya for 2 months now; going into my third. After having a great discussion with the provider we together decided to change my prescription to help ac... See more

Rated 5 out of 5 stars

Overall the experience was wonderful. She was great to work with and very knowledgeable. I give the experience today a 5 out of 5. However one thing to note I would give the overall experience a 2... See more

Rated 5 out of 5 stars

Everyone from front reception to the MRI tech to the nurse practitioner were very calm and welcoming. Results came promptly and NP clearly explained all results and answered all my questions (she had... See more

Rated 5 out of 5 stars

Prenuvo’s staff was very helpful and calming. The experience in the machine was more pleasant than expected and the mirrored autumn mountain images projected with some dreamy music in the headphones m... See more


Company details

  1. Health Consultant

Written by the company

OpenLoop is a health tech leader delivering full-stack, white-labeled clinical support to companies scaling virtual care services across the nation. Founded with the vision to bring healing anywhere, OpenLoop’s solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialties, in all 50 states.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Prenuvo gives you peace of mind when…

Prenuvo gives you peace of mind when you’re experiencing symptoms you can’t explain. The staff was very understanding of my claustrophobia and gave me coping mechanisms to get me through it comfortably. I’m so grateful this technology is accessible without a doctors referral and highly recommend Prenuvo to anyone who is tired of playing detective with their health!!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Everyone was great at the clinic and I'm so grateful for the scan. I discovered i have a medical concern that needs immediate attention. This scan may have saved my life!

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Experience

Everyone from front reception to the MRI tech to the nurse practitioner were very calm and welcoming. Results came promptly and NP clearly explained all results and answered all my questions (she had offered to connect via email if there was anything she couldn’t answer).

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Night and day difference with Ezra…

Initially tried Ezra (their competitor) last year which was terrible. They outsource everything to Lenox Hill and other hospitals which was about as customer friendly as a federal prison. Prenuvo was 180 degrees different, they have their own equipment and facilities and service was absolutely first rate. Will never use any service other than Prenuvo again

September 30, 2025
Unprompted review
Rated 4 out of 5 stars

Great people and experience!

Great people and experience at all phases of test. Scheduling is a bit off. I scheduled a phone consultation with the scheduler for 10:35 but got a video call at 9:35. Worked out great as a video consultation makes more sense. Anyway, not a big deal but thought someone should know. Thank you!

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

The MRI scan was a very nice and quick…

The MRI scan was a very nice and quick experience at Las Vegas. The clinician informed me all along the way of the procedure. Today's consultation was very professional and explanatory. The consultant was friendly, provided me with complete review of results, and suggested next steps. All in all, Prenuvo was a very pleasant and successful health experience for me.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Was a very easy and quick experience…

Was a very easy and quick experience especially being able to watch something on Netflix during the scan. Received the results quickly and the video meeting was very informative. Great to have a baseline of my overall health going forward. Highly recommend!!!

September 27, 2025
Unprompted review

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