OpenLoop Health Reviews 1,191

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, calming, and professional, making the overall experience wonderful. People frequently highlight the exceptional service, noting the efficiency and ease of their interactions, from scheduling to receiving results. Reviewers are particularly impressed with the quick response times and the clear, thorough explanations provided by the clinicians and nurse practitioners. However, some customers also noted occasional issues with communication, such as difficulties understanding accents during consultations or instances where scheduled reviews were missed. A few people also mentioned dissatisfaction with the inability to obtain prescriptions through the company or challenges with customer service when trying to speak with someone directly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service. Many reviewers highlight the ease of scheduling,... See more

Customer service

People report positive experiences with customer service. Many customers found representatives to be... See more

User experience

Customers had positive experiences with user experience, often highlighting the convenience and ease of use.... See more

Response time

Clients share positive opinions on response time. Many reviewers appreciate the quick return of results and... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been taking the tirzepatide medication with Claya for 2 months now; going into my third. After having a great discussion with the provider we together decided to change my prescription to help ac... See more

Rated 5 out of 5 stars

Overall the experience was wonderful. She was great to work with and very knowledgeable. I give the experience today a 5 out of 5. However one thing to note I would give the overall experience a 2... See more

Rated 5 out of 5 stars

Everyone from front reception to the MRI tech to the nurse practitioner were very calm and welcoming. Results came promptly and NP clearly explained all results and answered all my questions (she had... See more

Rated 5 out of 5 stars

Prenuvo’s staff was very helpful and calming. The experience in the machine was more pleasant than expected and the mirrored autumn mountain images projected with some dreamy music in the headphones m... See more


Company details

  1. Health Consultant

Written by the company

OpenLoop is a health tech leader delivering full-stack, white-labeled clinical support to companies scaling virtual care services across the nation. Founded with the vision to bring healing anywhere, OpenLoop’s solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialties, in all 50 states.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I’m so happy to have had this test

I’m so happy to have had this test and understand my body and have a baseline for things to watch. The facility was wonderful. Rosevelt (the NP) was thorough and compassionate explaining my results.
The results were extremely comprehensive!

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience with the Prenovo…

Wonderful experience with the Prenovo team. From the front desk staff, clinicians and customer service - everyone was extremely professional and helpful. The report outcomes were highly informative and will assist me in ongoing health journey.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Why not?

I recognized very soon in the process that it was a very professionally run medical venue. Providing me a baseline of my overall health to share with my Primary Care Doctor. This "preventive" measure will address issues before they become an issue in a emergency room. I am thankful.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

The NP was extremely professional & friendly. She really listened to me and answered all of my questions very clearly.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great Overall Experience

From the start to the end of the process I was very satisfied. The staff was great, the technicians were great, and the information that was provided was concise and easy to understand.

August 26, 2025
Unprompted review
Rated 4 out of 5 stars

Must slow them down and ask Probing questions

Felt like the Clinician was going through the motions, quickly providing bare minimum feedback until I continued to ask probing questions. Take away was that I need to inquire further with specialists in the areas highlighted by the MRI and clinician feedback.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

This experience has exceeded all expectations

I have a greater appreciation for each of the body systems and how to be in relationship to them. I have acquired a peace of mind and gratitude for this body and its functions. The entire Prenuvo experience has been wonderful, professional and a complete positive for me. Thank you for making this available!!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Answer to prayers and research

Answer to prayers and research: the moment of stepping into the clinic-the front desk and MRI tech were very welcoming and the clinic was beautiful. I am extremely glad I had this MRI testing done and very thankful for everyone’s attention and expertise with handling and understanding my health challenges. Dr Penington was very insightful and calming with his explanation and words of wisdom. From start to finish this has been well worth the financial investment.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

This is a fantastic scan

This is a fantastic scan! They set a time for you to speak with a Dr. to discuss findings, it’s about 30 minutes. Prenuvo uploads all your images and findings to your personal portal. They’ve also sent the results directly to my doctor, and this will establish as a baseline for me. I can’t say enough good things about the experience—it was well worth every dollar I spent and my piece of mind.

August 23, 2025
Unprompted review

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