Openly  Reviews 1,090

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and efficiency of the platform, highlighting how simple and quick it is to navigate and complete tasks. Many people appreciate the speed of the quoting system and the overall streamlined process, which saves time and makes their work easier. The customer service and staff are frequently mentioned for their attentiveness and helpfulness, providing excellent guidance and support. However, some customers also noted issues such as website errors preventing policy issuance on time, and a few experienced difficulties with claims, including delayed work and a lack of proactive support. There were also mentions of challenges with communication and resolution during complex situations, leading to dissatisfaction for a small portion of users.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its helpfulness, responsiveness,... See more

Website

Customers consistently note positive experiences with the website, praising its ease of navigation and... See more

Staff

Users describe positive interactions with staff. Many reviewers found the staff to be proactive, helpful, and... See more

Service

People report positive experiences with service, highlighting its attentiveness, quickness, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are new to Openly, however their onboarding team has made the transition to working with them and assisting our clients with solutions have been exceptionally easy. Their platform/software is intu... See more

Rated 5 out of 5 stars

The attentiveness and guidance from Gavin with learning the in's and out's of how to write with Openly were what made this whole experience worth it. It helps when you have a contact that can walk yo... See more

Rated 5 out of 5 stars

Honestly, Openly has probably one of the easiest and fastest quoting systems of any insurance carrier I have ever dealt with. I really like the speed and simplicity of the system. In an industry were... See more

Rated 5 out of 5 stars

Selling my first home policy with Openly was seamless from start to finish. The platform made the process simple, and everything worked exactly as expected. Most importantly, my customer was very happ... See more


Company details

  1. Home Insurance Agency
  2. Personal Insurance Company

Written by the company

Premium, Straightforward Home Insurance Sold Exclusively by Independent Agents Openly provides premium insurance that is robust in coverage and simple to administer. We exist to rebuild the insurance experience by empowering independent agents to deliver outstanding service with speed and ease. Openly is a next-generation insurance provider designed exclusively for and by independent agents. Our cutting-edge technology and products empower agents to deliver a superior customer experience, radically increase agency efficiency, and improve customer satisfaction. Agents Matter We believe in the choice and advice independent agents offer. We're investing to empower rather than replace insurance agents. Modernized Process We enable agents to offer consumers the ease and convenience they've learned to expect from other industries. Help More Customers Our quick quote technology increases efficiency so that agents can spend less time transacting, and more time advising. Strong Financial Backing Our homeowners insurance coverage is provided by Rock Ridge Insurance Company, an AM Best A- (Excellent) rated insurance company—and backed by some of the world's largest reinsurance partners. In-House Claims Our mission is to provide an easy and tailored claims experience by leveraging innovative technology and trusted partners to assess property damage and estimate repairs. Competitive Commissions With dynamic yet transparent profit and growth bonuses, we designed Openly to help insurance agencies excel financially.

Premium, Straightforward Home Insurance

Written by the company

Sold exclusively through independent agents. Reviews here primarily by independent agents.
Guaranteed replacement coverage up to $5M1 Coverage C up to 150% of RCE1 Coverage B up to 100% of RCE1 Liability coverage up to $1M Blanket coverages up to $100K Extended coverage for home-sharing and short-term rentals

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Simplifying agent experience

Website was extremely easy to navigate. Quote process was simple, quick, efficient. Only issue I had was a website error/portal error and wasn’t able to issue the policy on the effective date I needed. I was able to issue the policy next day, but with a new effective date. Other than that, Openly made this experience 10/10.

December 19, 2025
Rated 5 out of 5 stars

Writing with Openly

The attentiveness and guidance from Gavin with learning the in's and out's of how to write with Openly were what made this whole experience worth it. It helps when you have a contact that can walk you through the first time and answer any questions you may have. It also helps having a company that is very encouraging. Fantastic company overall!

December 11, 2025
Rated 4 out of 5 stars

Easy quoting and binding process

Easy quoting and binding process. One suggestion: it would be helpful to have the ability to list both named insureds together on the policy declarations page when they are married, rather than only having the second name appear within the body text. Mortgage companies and clients often look for both names to be clearly listed at the top of the Dec page.

December 2, 2025

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