Openly  Reviews 1,091

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and efficiency of the platform, highlighting how simple and quick it is to navigate and complete tasks. Many people appreciate the speed of the quoting system and the overall streamlined process, which saves time and makes their work easier. The customer service and staff are frequently mentioned for their attentiveness and helpfulness, providing excellent guidance and support. However, some customers also noted issues such as website errors preventing policy issuance on time, and a few experienced difficulties with claims, including delayed work and a lack of proactive support. There were also mentions of challenges with communication and resolution during complex situations, leading to dissatisfaction for a small portion of users.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its helpfulness, responsiveness,... See more

Website

Customers consistently note positive experiences with the website, praising its ease of navigation and... See more

Staff

Users describe positive interactions with staff. Many reviewers found the staff to be proactive, helpful, and... See more

Service

People report positive experiences with service, highlighting its attentiveness, quickness, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are new to Openly, however their onboarding team has made the transition to working with them and assisting our clients with solutions have been exceptionally easy. Their platform/software is intu... See more

Rated 5 out of 5 stars

The attentiveness and guidance from Gavin with learning the in's and out's of how to write with Openly were what made this whole experience worth it. It helps when you have a contact that can walk yo... See more

Rated 5 out of 5 stars

Honestly, Openly has probably one of the easiest and fastest quoting systems of any insurance carrier I have ever dealt with. I really like the speed and simplicity of the system. In an industry were... See more

Rated 5 out of 5 stars

Selling my first home policy with Openly was seamless from start to finish. The platform made the process simple, and everything worked exactly as expected. Most importantly, my customer was very happ... See more


Company details

  1. Home Insurance Agency
  2. Personal Insurance Company

Written by the company

Premium, Straightforward Home Insurance Sold Exclusively by Independent Agents Openly provides premium insurance that is robust in coverage and simple to administer. We exist to rebuild the insurance experience by empowering independent agents to deliver outstanding service with speed and ease. Openly is a next-generation insurance provider designed exclusively for and by independent agents. Our cutting-edge technology and products empower agents to deliver a superior customer experience, radically increase agency efficiency, and improve customer satisfaction. Agents Matter We believe in the choice and advice independent agents offer. We're investing to empower rather than replace insurance agents. Modernized Process We enable agents to offer consumers the ease and convenience they've learned to expect from other industries. Help More Customers Our quick quote technology increases efficiency so that agents can spend less time transacting, and more time advising. Strong Financial Backing Our homeowners insurance coverage is provided by Rock Ridge Insurance Company, an AM Best A- (Excellent) rated insurance company—and backed by some of the world's largest reinsurance partners. In-House Claims Our mission is to provide an easy and tailored claims experience by leveraging innovative technology and trusted partners to assess property damage and estimate repairs. Competitive Commissions With dynamic yet transparent profit and growth bonuses, we designed Openly to help insurance agencies excel financially.

Premium, Straightforward Home Insurance

Written by the company

Sold exclusively through independent agents. Reviews here primarily by independent agents.
Guaranteed replacement coverage up to $5M1 Coverage C up to 150% of RCE1 Coverage B up to 100% of RCE1 Liability coverage up to $1M Blanket coverages up to $100K Extended coverage for home-sharing and short-term rentals

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Insurance Agent

Your system is easy to use, chatting with an agent when I have questions is easy and we have a wonderful Marketing Rep Gavin Smallwood.

August 14, 2025
Rated 5 out of 5 stars

Solid product

Ease of obtaining quote and turn-around time to issue is great. Aggressive pricing and solid enhancement offerings are nice. Guaranteed replacement cost is great.

August 8, 2025
Rated 5 out of 5 stars

The quoting speed

The quoting speed. I can not overemphasize how much I love the speed and effectiveness of quoting with Openly. This allows me to write business quickly and provide better service for my customers.

August 6, 2025
Rated 1 out of 5 stars

The Don't Bother Us Insurance Company

I called to get a quote. They advised to use the website to obtain a quote. I completed the form on the website and submitted it. An agent called back in less than one minute. He told me they don't write policies in my zip code. I assume it is because we had 2 bad hail storms in 2023 and 1 in 2024. No questions. No discussion.

August 12, 2025
Unprompted review
Openly  logo

Reply from Openly

Doug, we are sorry to hear that your experience was not up to standard. If we can be of assistance, please contact us at service@openly.com or call our toll free number at (888) 808-4842. Thank you.

Rated 1 out of 5 stars

Openly increased $2,000 in two years…

Openly increased $2,000 in two years with zero payouts in claims. They said my house value increased that much. They made that assumption with no adjustor coming out, and no one in my neighborhood has sold their home/s in the last two years to even compare my current value to today's market. I've been with Openly for two years; they have increased 1,000 more dollars per year. At this rate, I can't even afford insurance in another year or two. I'd never recommend this company to anyone.

August 11, 2025
Unprompted review
Openly  logo

Reply from Openly

We are sorry to hear that your experience was not up to standard. If we can be of assistance, please contact us at service@openly.com or call our toll free number at (888) 808-4842. Thank you.

Rated 5 out of 5 stars

Simple & Fast, quoting!!!

Honestly, Openly has probably one of the easiest and fastest quoting systems of any insurance carrier I have ever dealt with. I really like the speed and simplicity of the system. In an industry were time is very valuable, you can quote a home in less than 3 minutes!

July 31, 2025
Rated 5 out of 5 stars

System is so easy.

System is so easy.
Great coverage and I love how the proposal list everything out so the client can understand.

July 23, 2025
Rated 1 out of 5 stars

My experience has been so terrible my…

My experience has been so terrible my house flooded may 26 of 2025. Curtis the insurance agent have been giving me the run around because they don’t want to replace my floors in my house. So my home has been damaged for months having my kids and grandkids in an unsafe environment I have been begging them to fix my home. Now I’m repairing my house myself out of my pocket. I will never ever refer this company to anyone. Thanks

May 26, 2025
Unprompted review
Openly  logo

Reply from Openly

Johnny, we are sorry to hear that your experience was not up to standard. We would like the opportunity to investigate your feedback further. Please contact us at service@openly.com or call our toll free number at (888) 808-4842. Thank you.

Rated 2 out of 5 stars

Open quote time frame too short now

Closing took place on a Friday (I happened to be out of the office), Producer saved everything for me to submit and issue on the following Monday. The closing date had changed from May something to June something. I went in to issue the policy and could not change the effective date to 6/27/2025. I couldn't even make it eff 6/30/2025, the date I was trying to submit. I had to choose 7/1/2025 as the effective date to get the policy submitted. When I called to see why, I was told that Openly dropped it's time for keeping quotes open from 90 days to 45 days. This doesn't seem to be enough time for possible closing date changes that sometimes happen. If you had changed it to 60 days there would have been no issue. You may want to rethink your 45 days... doesn't seem to be long enough.

June 30, 2025
Openly  logo

Reply from Openly

Lisbeth, we appreciate your feedback and will take this into consideration. If we can be of assistance, please contact us at service@openly.com or call (888) 808-4842. Thank you.

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