Open Property Group - Sell House Fast Experts Reviews 

151
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Malachi C We had some issues with two of our clients regarding our lease but had the best experience with Chris from OPG. He was direct to the point, very friendly we could tell he actually cared... See more

Company replied

Rated 5 out of 5 stars

We are at the initial stage of deciding how to proceed with our property portfolio to release some cash for an emergency. Chris was absolutely amazing. He was knowledgeable polite patient honest. We m... See more

Rated 5 out of 5 stars

Given the current market we wasn’t sure what to do with our property as we needed to upsize but wasn’t able to attract buyers for our property. We got in touch with the team at OPG after a friend sugg... See more

Rated 5 out of 5 stars

I found Open Property Group online after doing a quick search then left an enquiry via there website. I was contacted by Chris who went through the process and gave me a valuation, although we did not... See more

Company details

  1. Property Investment
  2. Group Buying Service
  3. Real Estate Appraiser
  4. Real Estate Developer

Written by the company

Open Property Group are direct, professional buyers of residential property. Our ambition is to help thousands of homeowners find a quicker, and easier way to sell property. We purchase all types of property throughout England and Wales and specialise in buying within a quick timetable to suit our customer's plans. We buy vacant and rented properties, in any condition. There are no fees payable to use our service and we pay our customer's legal fees on completion too.


Contact info

4.2

Great

TrustScore 4 out of 5

151 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(151)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Christopher Lockwood

The process was quick and easy. I received a phone call the next day discussing the process and the offer. The advisor, Christopher Lockwood, was patient, informative and provided clear advice regarding the best way to proceed.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Best of the best. Beats any company out there. This is the only company that will be honest with you and not mess you around like most other companies would do.

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Selling tenanted property

I approached Chris twice for help with selling my tenanted property. Both times he was amazing and went out of his way to tailor his offering to my specific needs. Whilst I did not use this company in the end, due to yet another change in my circumstances, I have no hesitation in recommending him and this company to others. Should I need to sell again, then will definitely be my first port of call.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Used OpenProperty twice now

Used OpenProperty twice now. Polite, professional, open and honest. Great at keeping in touch. Fair valuations/offers. Put other groups to shame. 100% recommend.

September 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great communication and speedy service

I had to sell our tenanted property (with tenant in situ) fast as I needed to raise funds quickly. After completing an online form I was contacted by Chris, who initially advised what I could expect to receive if we sold the house to Open Property. I was happy with what he advised and decided to proceed.

I was a little disappointed when Chris contacted me to advise that because of the state of the house the initial offer had been lowered. Admittedly, the house wasn't in a brilliant state for sale on the open market as it required refurbishment, so we eventually agreed on a reduction that was acceptable to both parties.

Apart from this disappointing setback I have been more than happy with the speed - from initial contact to completion an impressive 6 weeks. Communication with both Chris and Jason throughout the process has been excellent. They were both very responsive and answered all of my queries and responded to my concerns quickly. The company paid all conveyancing and solicitors' fees. They also allocated me a liaison manager, Nina, who kept me updated throughput the process. In all I am more than happy with the company, and would recommend them if you need to sell your property quickly and haven't the time to go through conventional channels. I found Chris and Jason to be very straightforward and open with me at all times.

September 18, 2023
Unprompted review
Rated 4 out of 5 stars
Open Property Group - Sell House Fast Experts logo

Reply from Open Property Group - Sell House Fast Experts

Hi Ann,

Thanks for your review.

Whilst we disagree with points, we agree we should of acted quicker on the purchase. Sometimes when we buy rented properties, there are additional questions and checks about the tenancy and this causes delay. There were some other legal issues which we had to take a commercial view on, however its not fair for me to share them in light of data protection.

However I want to highlight that we did not reduce our offer for your property, and we did complete on the purchase. Our survey revealed damp, and I accepted this and we are taking it on the chin and paying for the damp works ourselves.

As compensation for the delay, we did send you £600 which was not Hush money. This was a contribution towards your mortgage costs for the additional time beyond our usual service levels.

We kept up to date with your house sale process throughout the journey should you have needed us, as discussed. We feel that would constitute as a service.

Nonetheless, regardless, we still wish you all the best.

OPG Customer satisfaction team


Rated 5 out of 5 stars

Message of thanks!!

I just wanted to write a small message of thanks to Chris for assisting me with the sale of my property and the buying of my new one in Portsmouth.

OPG - especially Chris, went above and beyond in making it a smooth process, answering all of my (sometimes silly) questions, his attention to detail was impeccable, he responded quickly to my emails and was at the end of the phone if needed.

I was made to feel in control during the whole process, it was stress free- and actually enjoyable experience!! Have already recommended your company and staff to all I know.

September 21, 2023
Unprompted review
Open Property Group - Sell House Fast Experts logo

Reply from Open Property Group - Sell House Fast Experts

Thanks so much for your kind review.

OPG Customer satisfaction team

Rated 5 out of 5 stars

Excellent and reliable business partner to work with

Great partner to work with, great communication at all times. It's a pleasure to work with such a leading and trustworthy business within the industry. Our core values are aligned 100% and this has a very positive impact on our collaborations. We've developed a strong relationship that we hope to continue for years ahead!

September 19, 2023
Unprompted review
Open Property Group - Sell House Fast Experts logo

Reply from Open Property Group - Sell House Fast Experts

Thanks so much for your kind review. We value our relationship.

OPG Customer satisfaction team

Rated 5 out of 5 stars

Trusted Property Professionals

I have had dealings with Open Property Group for some years and always had a positive experience. Jason, Martyn and the team are thoroughly knowledgeable, professional and trustworthy and would recommend them to anyone looking to for a swift direct sale without the hassle.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service by Jason and the…

Excellent service by Jason and the team. Highly recommend. Quick, reliable and fair.

September 7, 2023
Unprompted review
Open Property Group - Sell House Fast Experts logo

Reply from Open Property Group - Sell House Fast Experts

Thanks so much for your kind review. We look forward to continuing to work with your on property transactions.

OPG Customer satisfaction team

Rated 1 out of 5 stars

Terrible

Terrible, dragged it out for months and then pulled out at the last minute for a reason they couldn’t justify. Ignore the response they put to this review, I have the correct company, open property group, you have little to no communication after the point of signing a contract, as the seller you can ask for proof of funds….they won’t give it…what does that say? they will string you along. Go anywhere but here!! If 0 stars was available that’s what I’d give. Look at the good reviews…….questionable.

Responding to your response-
Jason you are trying to do some serious covering here. Our sale was agreed with you back in May. We made you aware THE SAME DAY about the EWS1 form for the cladding and we were told it was fine because B1 means no remedy works need to be carried out. It is a brand new building built in 2020 from the ground up. After providing the EWS1 form to you up front, we were told by you that’s fine we can go ahead so reason number one for pulling out is rubbish. Reason number two-service charges- so are you telling me that in MAY we didn’t provide you with the service charge information?? Which on the back of knowing what they were you still went ahead?? You can’t use that as an excuse Jason when you knew what they were from the outset! Give me a reason for pulling out that isn’t related to anything that you knew about 12 weeks ago. (Other than in my opinion you not being able to get the money together) You’re just trying to make this sound better to anyone that might read it. Did you think I wasn’t going to respond with the truth?? We then called on a weekly basis with no response from you just a lazy text back saying ‘I’ll call you later’ later never came. We went to great efforts to get all paper work to the solicitors quickly and efficiently. Still no call back from you in August. By the end of the first week of August after hearing nothing, I put the pressure on to find out what’s going on. We were informed by someone that you don’t have the money just sat in the bank, you have to get funding. The market changed and you were no longer interested in our properties or just couldn’t get the cash together. You didn’t even pick the phone up to tell us, you sent a blanket cold email with no real excuse on it. Your communication is shocking, why don’t you check with your receptionist how many messages were left for just anyone to call me back with some information on what’s going on??the climate we are in has been here since January Jason, so when we contacted you to buy our properties, you already had knowledge of the fact that the market is tough. Surely that’s your business model isn’t it? Offer low in conditions of market distress in order to make money on a market up turn??People come to you expecting to get a lower offer in order for the sale to go through, my point in this entire situation Jason is that throughout this process, your business has had multiple opportunities to tell us what was going on, and it was always us doing the chasing with nothing back. If a person is reading this thinking of using this business, just think how it would effect you if you needed this sale, couldn’t get in touch with OPG and 12 weeks later after doing all that’s asked of you….you get an email saying sorry, we aren’t going ahead. That’s why I’ve rated you one star. The way we were treated is awful. I hope you never experience this kind of treatment because honestly, it’s just awful.

August 11, 2023
Unprompted review
Open Property Group - Sell House Fast Experts logo

Reply from Open Property Group - Sell House Fast Experts

Dear Steph

I apologise that we are unable to proceed with this purchase due to the cladding issues and the excessive service charges. This resulted in a significant down valuation, however we did not want to reduce our offer to you, which is why we have withdrawn from the purchases.

The B1 rating means that combustible materials are present in a building's EWS, but that no remedial works are required for it to be considered safe enough to lend against.

Firstly your review is defamatory and untrue. You can’t make allegations that we don’t have the cash available as this is frankly a lie. Our solicitors can provide a reference, we have completed over 1000 transactions since 2014.

We have changed our risk profile in the current economic climate and we are now buying into a falling market. As a result, we have adjusted the types of properties we are buying and unfortunately our board of directors no longer want to purchase flats with B ratings on the EWS1. This is mainly because:

- Surveyors are typically downvaluing them
- There are difficult to refinance in the future
- They are blighted by the B rating

As a business our risk profile and strategy has to adapt to market conditions. I sincerely apologise that this happened whilst we were buying your property but, as a businesswoman, I hope you appreciate that sometimes things are out of your control and you have to react to changes.

You won’t be out of pocket as we are paying your fees too and our wasted costs too.

We hold our hands up that this was not the end result we wanted.

Kind Regards

Jason Harris
CEO
Open Property Group

Rated 5 out of 5 stars

Chris Lockwood has been fab selling my…

Chris Lockwood has been fab selling my property amd getting the ball rolling. Hes been consistent with communication and updates throughout and always there to answer any questions / get things done along the way. Would highly recommend this company for selling your property and hopefully Chris to get things done for you :-) Thanks Chris

July 22, 2023
Unprompted review
Rated 5 out of 5 stars

After contacting them they made me a…

After contacting them they made me a very fair offer and started the ball rolling
The speed at which they worked was amazing and I was very impressed
I didn’t end up doing the deal in the end because I had a redemption on my mortgage I was inaware of and pulled out the deal
They were very understanding and said they would get in touch when my redemption is cleared
Very impressed

June 9, 2023
Unprompted review
Rated 4 out of 5 stars

Open Property Group - recommended.

Open Property Group do what they say they will do. Personal contact from Jason and Nina helps to reassure vendors about the process of selling to Open Property Group.

Once the price was agreed there was no attempt to reduce price due to survey or legal findings.

The revised completion date was achieved. I suspect the need to revise the date was due to Solicitors acting as Solicitors can do, rather than any delay from within Open Property.

By the time vendors consider selling to a Property buying company they may have had some negative experiences connected with the property sale. Jason and the team understand this and treat vendors in a courteous and professional manner.

June 15, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look