Opie's Emporium Ltd Reviews 

225
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fabulous food, my dog loves all the different flavours. He has the dried food as it’s very gentle on his stomach. I have been using online ordering, all deliveries quick. If any issues Dom has always... See more

Rated 5 out of 5 stars

I saw this company on Dragons Den. Was very impressed indeed. My daughter has three dogs of which she raw feeds. Every time I have purchased treats for them she won’t allow the dogs to have them. Too... See more

Rated 5 out of 5 stars

Excellent products, real fast delivery! First time ordering for my 2 German shepherd puppies and the raw food goodies i got for them they absolutely love. Not the cheapest but worth every penny as the... See more

Rated 5 out of 5 stars

I am a regular customer at Opies and I love their unique dog toys and treats. They provide something outside the normal pet shop. Dom the owner treats every dog that goes into Opies as family and that... See more

Company details

  1. Pet Store
  2. Food Manufacturer

Written by the company

All Natural Pet Products


Contact info

4.9

Excellent

TrustScore 5 out of 5

225 reviews

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4.9

All reviews

(225)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Great!

Great!
The dog loves it and our Norwegian Forest Cats keep. Trying to pinch it!
So, it’s a plus from me AND from all our animals!

June 26, 2024
Unprompted review
Opie's Emporium Ltd logo

Reply from Opie's Emporium Ltd

I love that your cats love our treats too! They are suitable for cats too, we just aim them towards dogs lol Thanks for taking the time to review us :)

Rated 5 out of 5 stars

My dogs love these natural treats

My dogs love these natural treats. So good to see a small start up doing so well too. These are seriously the only treats they really want. Have been using these products for some time. Would like to see the neeps and tatties back.

June 26, 2024
Unprompted review
Opie's Emporium Ltd logo

Reply from Opie's Emporium Ltd

Thank you for taking the time to review us, we are desperately trying to get the Haggis, Neeps & Tatties back soon!

Rated 5 out of 5 stars

I love this company … customer service…

I love this company … customer service is 5 stars and delivery is really good and the best part is that my dog loves their treats especially the liver snaps .. I’ve tried many many brands but none have come near to how he loves these .. thank you .

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Our recent trip to Skye

Our recent trip to Skye tracing my Viking heritage gave an opportunity to introduce our 4 legged companion to Opies , the haggis neeps and tatties went down exceptionally well, back home and 2 orders later .. let’s say one very happy dog . Customer service excellent along with the products so thank you Opies.

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

Marvellous

Marvellous, unique and local.
I have nothing but wonderful things to say about this small, independent business. The unit is not massive yet they have cleverly utilised their space to offer a plethora of products for our 4-legged friends. Our Tia is particularly fond on their own branded treats, carefully devised and produced by Dom to offer healthy, natural and tasty products. We are particularly impressed that such a small business offers online mail order and we are extremely grateful for the service. Do bear in mind that they are at the mercy of the transport company for delivery turnaround. When your box arrives, you will see the love and care put into fulfilling your order. Highly trustworthy, friendly comms and professional team at Opies, makes them stand out from the rest.

As someone who had my own small business, I would like to remind others to always address any small issue directly with the business before going down the keyboard warrior route. They rely on our feedback giving a true and fair reflection of your customer journey.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, spotless,helpful

Opies, is just amazing the staff are always amazing & helpful I visit here every fortnight and I’ve never been unhappy always go above and beyond for my four legged best friend. If they don’t have it they know when it will be in so you ain’t left in limbo. Big up to Dom and her team!!

March 13, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give a minus star I…

If I could give a minus star I would.Wasn't impressed with this company. Customer service terrible.
I ordered a dog bowl with a lick mat surface..1st class post attracted me as the bowl was expensive and over £3 postage fee on top,but I had been looking for something like this for a while.
I kept looking at the tracking and two days later I could see it hadn't even been sent out.After emailing them three times I phone them.and was told the bowl was out of date and no idea when they would have more.I was asked if I wanted a "wee"refund what ever that meant and I said no leave it for now,thinking I would give it a week as I hadn't been able to sorce a bowl like this anywhere else.The next day I got an email saying my order had been cancelled!!!!.So thanks alot Opies...I shall not bother ordering from you again.
I

February 29, 2024
Unprompted review
Opie's Emporium Ltd logo

Reply from Opie's Emporium Ltd

Hi again Anita,
I am copying the email I sent you relating to this order.

Sincere apologies, your email was caught in our spam filter and I have just found this now.
I am a bit confused as you seem to be replying to emails we haven't sent, I can only apologise for this, there must be a bug in our system.

All our orders are normally processed within 24 hours and dispatched via Royal Mail 1st class which should then arrive 1-2 working days later on average.

Unfortunately the item you have ordered is out of stock with ourselves which I believe Rachel advised you of on Friday, I have just been advised it is out of stock at the supplier too and they wont be back in stock for a few weeks.

As such, I will issue you a refund today as we don't have any similar products.

Again, huge apologies for the inconvenience caused, its not how things normally happen at Opie's.

Take Care,
Dom

Just to address the additional comments here:

Apologies about our staff using the phrase "a wee refund" this is our Scottish side showing through, we didn't mean for it to cause offense.

As already mentioned, your email went into our spam filter.
Your first email was less than 24 hours after placing the order said "Order 18122
When will this item be shipped?"
Your second email later that day said: "Yes I.understand that,but you say 1st class postage so I would expect it to arrive a couple of days after ordering but it's not even been shipped yet."
Your third email the following morning said:
"I have already had this email from you.I want to know when I will actually get the item!!!!!!"

But we didn't actually pick up any of these emails until Monday when I replied with the above, so I am not sure who you were conversing with and have raised it with our email hosts as there has obviously been a glitch. If you could so kindly provide the emails you were reply to that would be a huge help.

Due to the item being out of stock with the manufacturer, I immediately issued a refund and advised when you replied that I will happily let you know when its back in stock.

We always pride ourselves on our exceptional customer service.
We again sincerely apologies that you feel we have been so bad to deserve a minus star.

As a small, independent business, reviews like this really have a huge effect on us and I would love if you could provide constructive feedback on how we could have done things differently so we can improve.

I will still update you as soon as the bowl is back in stock with the manufacturer.

Rated 5 out of 5 stars

Opie's

What a great place for dog treats etc excellent service and my dog just loves the stuff we also have a local dog walker that sells the stuff and our dog got the advent callender and it was full of treats so well worth the money.
Would definitely be using Opie's again

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Liver Snaps are the best

Liver Snaps are a must have treat. These are my dogs favourite of all time. As soon as the box arrives the nose is all over the box and the tail wagging...just brilliant to see. Not only are they an amazing treat but all natural ingredients too. Thanks Opie, will definitely be back.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Placed order online but unfortunately items I wanted were out of stock. Got a phonecall from Opie advising me of this and suggesting alternatives which were equally acceptable and I was impressed that they had taken the time to contact me. A couple of things which could be improved on would be the time it takes to receive an order after placing it and also, maybe, choice of packaging as my order came in a box which was huge compared to the contents. Overall I am very satisfied with the customer service and the products are fantastic (or so my dog says!).

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Kibble choices…

Visited your shop and was given loads of sample kibble bags to try. My dog liked them all - but particularly the fish one. I wasn’t so keen on fishy breath so ordered Italian Buffalo as a subscription. ( that dog does not rule!) Everything was easy to set up on line and delivered on time. She’s loving it!

September 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great selection

My GSD has tummy troubles and since changing him to Raw from Opies he has been brilliant. Managed to put on a little weight and his coat is lovely and glossy!
Great customer service!

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

YogySkamp

Service is excellent. Choice is fantastic and easy to follow wrbsite as well as frirndly assisstance if required

July 30, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended for service and products

I have been buying liver treats from Opies Emporium for some years, and my dogs love them. Orders are dealt with and delivered speedily. A recent order was very late arriving, due to Royal Mail. I can not fault Dom who dealt with my query. He even offered to replace the parcel, but it finally arrived 10 days after dispatch. What a lovely company to deal with. Highly recommended.

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve ordered from Opie’s Emporium…

I’ve ordered from Opie’s Emporium several times and always had a first class experience.

Orders are sent out and delivered really quickly, and my dog (and his friend!) love the treats and food. It’s always really nicely packaged.

A really lovely company that I can’t recommend highly enough.

May 27, 2023
Unprompted review
Opie's Emporium Ltd logo

Reply from Opie's Emporium Ltd

Thank you for such lovely feedback Charlotte, glad your doggo and his friends love our products :)

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