I ordered new tires for a caravan GT Radial Kargomax ST-6000 185/80 R14 104/102 N C. Delivery was in three days! dot code 0324 and 0424 approx 4 month old.I was very satified as for caravan tires the... See more
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Ordered falken azenis fk520 tyres i asked them what is the built year they said no older then 2-3 y but if im not satisfied with it just dont accept it and send them back then they will Make sure i g... See more
Order placed at 14h and paid extra for 48 shipping. I was then told on the expected day of delivery that those orders have to be placed before 12. This wasn’t mentioned on the product page or dur... See more
Company replied
Super fast delivery! :) Ordered on Saturday, processed on Sunday, sent on Monday from Poland and delivered to the Netherlands on Wednesday! Received tires produced end of March (1123), so onl... See more
Company details
Written by the company
Bestel op OPONEO om tijd en geld te besparen. Wij bieden een breed scala producten aan die zeker geschikte banden voor u bevat. Wij hebben jaren lange ervaring in de verkoop van banden. Wanneer u bij ons koopt, krijgt u deskundig advies en de hoogste normen van professionele service.
Contact info
Netherlands
- 020 790 2079
- info@oponeo.nl
- oponeo.nl
4.2
Great
8K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
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bad delivery
put in order Friday 3 of may and payed for delivery in two workdays.
Tuesday the 7 of may evening tire still not arrived
May 7, 2024
Unprompted review
Reply from Oponeo
Dear Customer,
Thank you for your review.
You will find all information on our website. Any order placed before 12:00 noon will be shipped the same day, any order placed after 12:00 noon will be shipped the next business day. Your order was shipped on Monday and should be delivered on Wednesday. As I can see from the tracking, your order was delivered on time
With kind regards,
Oponeo.nl
Convenient and fast
Convenient and fast, had no issues with delivery with any of my orders. I already ordered set of winter tores and two sets of Summer tires.
March 21, 2024
Unprompted review
Eveything its good only tracking code…
Eveything its good only tracking code message i get same time when they delivery. Tracking message you need sent before you delivery not after because i can check and next time i can go somewhere...
February 18, 2024
Unprompted review
Reply from Oponeo
Dear customer,
Thank you for your opinion.
We are very sorry for the situation that has caused this inconvenience and dissatisfaction. We will work to improve our system to avoid such situations in the future.
With kind regards,
Oponeo.nl
Fast delivery and competitive prices
Fast delivery and competitive prices. Very helpful via phone as well
February 12, 2024
Unprompted review
Fast delivery but tyres 1 year old
Fast delivery but tyres were already 1 year old based on DOT code
February 2, 2024
Unprompted review
Best price and fast delivery (2WD)
Best price and fast delivery (2WD). Assured quality of Continental or Bridgestone as official certified seller.
February 3, 2024
Unprompted review
When is 48hrs not 48hrs? Oponeo have redefined time!
Ordered 4 tyres on 48hrs delivery, paid significantly more per tyre for the 48hrs.
2 days later, 3 tyres arrived! Called and was told by super rude staff that 48 hrs only starts the day after order (order made a few mins after midday, a made up rule that is not stated anywhere on the website and as the other 3 were delivered on time, I’ll leave you to judge)!
They will constantly state that orders after midday are considered next day, but this is not stated ANYWHERE on the website or during the order process. It’s simply something they have either made up or been non transparent with their customers.
I didn’t realise the company was based in Poland as it’s a Dutch website, and this is where things are shipped from. This is possibly why delivery is unreliable and therefore why they are not transparent. Had I known I would have ordered from a local company so hopefully delivery is more reliable.
Now too late as had to cancel installation and won’t have new tyres for a long road trip.
Company now refusing to collect the three tires as I dont agree to having to pay to return.
Most of all just the rudest and most unhelpful customer service. You have been warned!
January 10, 2024
Unprompted review
Reply from Oponeo
Dear Customer,
Thank you for your review.
Our customer service always offers every customer the right service. We have tried to explain only the rules and also the content of the general terms and conditions. Any order placed after 12 p.m will be shipped the other working day. Your order was shipped on Tuesday and the delivery time ends on Thursday, so tomorrow.
Courier delivered today 3 tires, the last tire remained in depot for an unknown reason and is expected to be delivered tomorrow, so still on time. As for collection costs, they are permanent and are clearly stated in our general terms and conditions. If you are not interested in these delivered tires, we can collect them, unfortunately collection costs will apply. If you don't want to get the 4th tire either, you should simply refuse it.
Our sincere apologies for this annoying situation and the inconvenience.
With kind regards,
Oponeo.nl
Avoid this company
Very poor customer service. This company is totally unresponsive. I've asked six times to receive an invoice for my order. No reply whatsoever for over a month.
Avoid this company.
-------
The reply of the company (see below) is a lie. I have sent a total of 5 emails containing a request for an invoice, the first one on December 6th, which is the SAME day as my order (as their confirmation emails did not contain a receipt, which is weird in any case). All these emails were sent to info at oponeo.nl.
December 6, 2023
Unprompted review
Reply from Oponeo
Dear Customer,
Thank you for your review.
As I can see in our system and in the e-mail box, there was indeed no invoice yet, for the first time you reached us on 3-01-2024, but it is sent immediately after your request. Please check the email address you provided when ordering. Our sincere apologies for this unpleasant situation that has led to your dissatisfaction
With kind regards,
Oponeo.nl
Good Price and tyres quality
Good Price and tyres quality, but delivery to 48 hours it's not True. I get tyres after 3 days.
December 23, 2023
Unprompted review
Best price / quality
Best price on quality tires and quick shipping
December 23, 2023
Unprompted review
Late delivery
Opneo implies that the tires will be delivered within 48 hours, which was my primary reason for choosing this company. In reality the tired arrived a week later and no discount nor apology was offered
December 11, 2023
Unprompted review
No problems quick delivery …
No problems quick delivery even in high sezon. Next time I will also order from Oponeo
December 18, 2023
Unprompted review
Great experience and fastest service…
Great experience and fastest service for an urgent need
December 16, 2023
Unprompted review
I've paid for fast delivery(two…
I've paid for fast delivery(two business days), i got my tires after six business days. I didn't get any compensation but they "really sorry"
December 14, 2023
Unprompted review
Reply from Oponeo
Dear Customer,
Thank you for your review.
We apologize for the delay and any problems it may have caused. If you paid extra for fast delivery, please contact us, we will certainly refund it.
With kind regards,
Oponeo.nl
I ordered new tires from 2023 and…
I ordered new tires from 2023 and received 36/22 tires.
December 8, 2023
Unprompted review
Reply from Oponeo
Dear Customer,
Thank you for your review.
All tires in our shop are new and meet the generally accepted standards specified by the manufacturers. Tires up to 3 years old, in accordance with current standards, are classified as new tires.
Our sincere apologies for your dissatisfaction.
With kind regards,
Oponeo.nl
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