I visited the OPSM Miranda store prior to Christmas and tried on a pair of Chanel frames priced at $830 (frames only). When I returned tonight to purchase the exact same pair, the price had increased... See more
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Very recently visited the Southland store looking to order glasses. Thought I’d give a different company to where I normally have my test and order my script. Spent at least 10mins in store with... See more
Got talked into buying designer glasses I couldn’t really afford — smooth operators, I’ll give them that. Called two hours later to cancel, but got the full charm offensive. Went back the next m... See more
purchased optical glasses online at opsm and within less than a year the anti-fog/anti-glare/anti-scratch film protective coating $$$ started to erode away. I went in store and I was told that I would... See more
Company details
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OPSM has created this page so we can engage with our customers to share useful tips + information about eyecare and eyewear. We love to hear all of your questions, commentary and constructive feedback but please remember to be respectful to others who ...
Contact info
4103, Fairfield, Italy
- opsm.com.au
1.7
Bad
147 reviews
Hasn’t replied to negative reviews
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Unsatisfactory service
Understandably , with COVID 19, services and staff are reduced. Jowever, I amverysure OPSM.could be a little more effective and efficient cancelling their clients in proper timing
First: appointment made at Guanghalin, was cancelled within.2days.
Asked to book with Belconnen or Woden.
Appointment made with Belconnen at 0945 on monday, which is today 6 april.
Thrn received a call yesterday to pushback till 12noon.
Then at 0940 hrs, received a call asking questions of neccesity of appointment. I really think this IS STAFF INEFFICIENCY!! Why are these questions not asked right at the beginning!! Staff shouldbe more proactive in scheduling, instead of wasting time on all repeat calls.
April 5, 2020
Unprompted review
Very Happy, Great Staff, Friendly Service!
Brilliant & Competent staff!
I have purchased 3 sets of Prescription glasses from OPSM In store now with only one problem that was rectified immediately,
1 - Spent $700 on a set of Oakley glasses, great service very friendly,
Took just over a week for the lenses to arrive but when they did they were made slightly wrong,
The staff rectified the lense within a week and had no problems after that.
2 & 3 - Spent $800 for both,
I purchased a set of Script Sunnies and replaced the oakleys with some raybans with all the extras,
Staff were great everything I wanted turned up as expected and so far so good.
Highly recommend thanks OPSM!!
March 1, 2020
Unprompted review
Total RIP off service
Total RIP off service
Lots of optional extras were added to my order without my consent or knowledge.
I canceled the orders and complained and my complaint was not even acknowledged.
Beware of using this optician service.
October 16, 2019
Unprompted review
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