APPALING SERVICE. THEY CHARGED MORE THAN THEY PROMISED. AND PRODUCTS WERE NEVER DELIVERED. 7 WEEKS AND NOTHING. THEIR CUSTOMER SERVICE IS NON EXISTENT. ALL YOU GET IS AUTOMATED BOT RESPONSES, CLAIMING... See more
Company replied
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See what reviewers are saying
I wish I could give it 0 stars. They up charge you by giving you special deals that when you click on them it automatically charges you without having you confirm if you want it in your cart. After I... See more
Company replied
Very good. I also bought blue-light glasses from Takealot with another name brand and when putting next to each other they were the exact same glasses having three dots in the nose bridge. The Tak... See more
Company replied
Everything was perfect however I have been waiting for delivery since 30 June 2021
Company replied
Company details
Written by the company
Say good bye to blue light with our blue light blocking glasses for adults, teens and kids. Improving sleep, less headaches and migraines with an enhanced quality of life.
Contact info
25 Adderley Street, Cape Town, 8001, 8001, Cape Town, South Africa
- 066 553 1751
- info@optic-blu.com
- optic-blu.com
2.0
Poor
27 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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APPALING SERVICE - STAY AWAY FROM THEM
APPALING SERVICE. THEY CHARGED MORE THAN THEY PROMISED. AND PRODUCTS WERE NEVER DELIVERED. 7 WEEKS AND NOTHING. THEIR CUSTOMER SERVICE IS NON EXISTENT. ALL YOU GET IS AUTOMATED BOT RESPONSES, CLAIMING THEY CANT FIND MY ORDER, I HAVE NOT USED THE CORRECT EMAIL. ALL ABSOLUTELY RUBBISH. THEY ARE A SCAM. DO NOT USE THEM!
January 10, 2026
Unprompted review
Reply from Optic-Blu
Optic-Blu is based in Cape Town. If you're looking for Optique Blue, this is a different business.
Do not buy this, they are just scamming you
I wish I could give it 0 stars. They up charge you by giving you special deals that when you click on them it automatically charges you without having you confirm if you want it in your cart. After I receive the product, not only does it not block bluelight. They already have pieces fall off. If you want to return it for refund they will tell you that you can only return if it is undamaged and has to get to them in 30 days. The shipping that it got to me took basically a month so its impossible. And you have to cover shipping yourself it is in the TOS tucked away somewhere. Or they offer you a 30% refund and you keep it.
February 17, 2025
Unprompted review
Reply from Optic-Blu
Hi Deevi,
I’m sorry to hear about your experience and completely understand your frustration. However, I believe there may be a mix-up, as our business is not affiliated with OptiqBlue. We’ve received several messages from customers who may have mistakenly purchased from them instead of us.
Could you please double-check your order confirmation or the website where you placed your order? If your purchase was made with OptiqBlue, I recommend reaching out to their customer support for assistance.
We take customer satisfaction seriously, and I’d really appreciate it if you could update your review once this is clarified. Please let me know if I can assist in any way.
Reply from Optic-Blu
Thank you for your review.
Good quality
August 17, 2021
Friendly and very fast delivery
July 27, 2021
Exceptional service
The courier delayed my delivery, however I got a call from Optic-Blu notifying me that they will follow up with them to make sure I receive my parcel ASAP
July 16, 2021
Great product, I love it❤
Better than I expected, I'm loving my glasses.I can finally have my phone display settings on bright🤣💃, I can't fault you guys on anything 🌸
July 12, 2021
Everything was perfect however I have…
Everything was perfect however I have been waiting for delivery since 30 June 2021
July 6, 2021
Reply from Optic-Blu
Hi Isabel, we're terribly sorry to hear that your glasses haven't yet arrived. They were shipped out to you on the same day your order was placed. I have had a look at your tracking number and our delivery partner seems to be struggling to deliver to you at the business address given and are unable to reach you. Please can you urgently email us at info@optic-blu.com with your contact number as we are also unable to reach you on the number provided. Thanks so much, Team OB.
Fast delivery, good quality.
The delivery was fast and the products arrived in good, safe packaging. The complimentary cleaning kit is also high quality. Took away a star as one of the two glasses delivered was not the style choice (colour) selected online when ordering.
June 28, 2021
Reply from Optic-Blu
Hi CandC, thank you so much for taking the time to leave us a review. We are terribly sorry about shipping the incorrect colour glasses to you. Please get in touch if you would like to exchange them. Regards, Team OB
Love my glasses !!!!!!!!!!!!
June 25, 2021
Unprompted review
Very good
Very good. I also bought blue-light glasses from Takealot with another name brand and when putting next to each other they were the exact same glasses having three dots in the nose bridge. The Takealot ones were just almost half the price of Optic-Blu's so Optic-Blu is definitely overpriced and next time I'll first check Takealot and recommend Takealot to others first as well.
I would have understood if the Optic-Blu glasses were of better quality but they are exactly the same.
Still think they're great and my son loves them!
June 23, 2021
Reply from Optic-Blu
Hi Marni, thank you so much for taking the time to leave us a review. We are chuffed that your son loves his glasses. We are a small business and as such we are not trying to compete with a corporation like Takealot (Although I think the price difference is due to them having being marked down on TA).
Our objective is to offer our clients value in terms of the service and customer journey experienced when purchasing from us. Our free and fast delivery, branded packaging, branded pouch and anti-mist spray kit etc accounts for our price since we are selling more than just a pair of glasses. Thank you so much for your purchase and for supporting our small business.
damaged during delivery
the glasses i ordered were slightly damaged during delivery and as a result they sat skew on my face. I emailed optic blu about this and they replied quickly and we’re very helpful. however, they didn’t send me a new pair because they told me the glasses i had were out of stock, which doesn’t make sense since on the website i could still order myself another pair. they did however offer to send me another more expensive pair as a result of my pair being out of stock. i however didn’t like this other pair, so i told them i’ll just keep my skew ones. they did however give some suggestions on how to fix my damaged ones. they were very helpful indeed and the glasses are super cute!
June 15, 2021
Reply from Optic-Blu
Hi Ryan, thank you so much for your review. We are sorry that your glasses arrived damaged as communicated with you we have since changed our boxes so that they can better withstand the courier process so that we don't risk it happening to any other customers. Regarding the glasses being available online - we were out of stock and removed the shape from our site (probably after you checked) if not we would have 100% done an exchange for you hence we offered you a more expensive pair to make up for it. Customer service is our top priority so thank you very much for trusting us with your business and we hope to serve you again in the near future.
Great service
Quick (free) delivery, great price + discounts available. Good quality blue-light glasses, came with a pouch, cleansing spray + cloth. Also got a unique discount code to share with friends.
June 14, 2021
Reply from Optic-Blu
Thanks so much for your review.
The frame is too lite
June 13, 2021
Reply from Optic-Blu
Hi Sinah, we are sorry that you feel that the frames are too lightweight. The lightweight frames are actually a feature of our glasses so that they can be more comfortable when wearing them for long periods of time. Thank you so much for taking the time to leave us a review and for joining the fight against blue light.
Ordering and delivery was quick and…
Ordering and delivery was quick and easy. Packaging was damaged when arrived. But product was fine.
June 4, 2021
Reply from Optic-Blu
Hi Karlien, thanks so much for taking the time to review us and for the 5*. We will chat to our delivery partner about the box arriving damaged and look at other possible solutions. Thanks again!
Nice and classy
May 18, 2021
100% recommend
Super quick delivery, product exactly as described. They've given me such relief from headaches after a long day and I find my sleep quality to be much better. I can highly recommend!!
May 17, 2021
Unprompted review
I absolutely LOVE my glasses...they…
I absolutely LOVE my glasses...they just so trendy and make a bigger difference than what I ever imagined! Thank you for your amazing customer service and such a wonderful product.
May 17, 2021
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