There is a pattern here among the negative responses that I am unfortunately now experiencing with Optics Trade. First, I sent emailed Optics Trade a question about the product I had ordered... See more
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See what reviewers are saying
Was a little confused with the "customs" options so selected the full service, which increased the cost of the item(s), and all went well. I've heard this from others but am surprised how quickly we r... See more
A search for a Picatinny Rail to mount on a BRNO Model 22 that would attach to the 19mm dovetails turned up Recknagel mounts. A search for them showed your site. The site was well laid out and easy... See more
I absolutely love the customer service that comes along with purchasing from Optics Trade. Not only did they have what I wanted IN STOCK!!! it arrived (no joke) in less than 48 hours. Price was beyo... See more
Company details
Written by the company
Online shop specialized in sport optics. Here You can find great selection of binoculars, riflescopes, NV optics, mounts and similar products. We also offer high quality consulting and after sales support.
Contact info
Pirnikova ulica 5, 2310, Slovenska Bistrica, Slovenia
- +38631770520
- info@optics-trade.eu
- optics-trade.eu
4.2
Great
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mauser model 66 mounts,item was…
Mauser model 66 mounts,item was received faster than i thought!
November 24, 2023
Great service
Great service; keep coming back and ordering more. Couldn’t be happier!
December 15, 2023
Súper fast service
December 7, 2023
Excellent all around
Excellent all around. Fast delivery and the rings are outstanding! 5 stars.
December 11, 2023
Two weeks after I placed the order
Two weeks after I placed the order, I got an email saying that they could not fulfill my order so I switch to another item from them and still have not received a tracking number or a confirmation, letting me know that my order has been processed and on the way so it’s been almost 3 weeks and I don’t know the status of my order
December 2, 2023
Reply from Optics Trade
Dear Sir/Madam,
We would like to extend our sincere apologies for any inconvenience caused by the unavailability of the product you initially ordered. Unfortunately, the manufacturer has discontinued the specific item, leading to challenges in fulfilling your request.
In our commitment to providing you with a solution, we have identified an alternative product that aligns with your needs. This alternative is expected to be available in approximately 2 weeks. Rest assured, as soon as the product is ready for shipment, we will promptly send it to your address. You will receive a tracking number at the time of shipping, allowing you to monitor the progress of your order.
We understand the importance of a smooth and timely shopping experience, and we apologize for any inconvenience this situation has caused. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. They are dedicated to assisting you and ensuring that your experience with us is positive.
Once again, we appreciate your understanding, and we look forward to fulfilling your order with the alternative product.
Best regards,
Optics Trade Team
Great experience
This was my first time purchasing on OPTICS TRADE site. The purchase was smooth and safe. Good price/quality ratio and fast delivery. Recommended seller.
December 11, 2023
Unprompted review
Horrible Quality Optic
I recently purchased an ADE Red Dot sight. It literally turns off after every shot fired. I've tried it on several caliber guns and it reacts exactly the same despite caliber. I would NOT recommend this sight for any weapon. Overall terrible.
October 28, 2023
Reply from Optics Trade
Dear Sir/Madam,
We genuinely appreciate your feedback and are deeply sorry to hear about the issues you've encountered with the ADE Red Dot sight. Your satisfaction is of the utmost importance to us, and we would like to assure you that we take this matter seriously.
To address the situation promptly and efficiently, we kindly ask you to reach out to our service department at info@optics-trade.eu. Our dedicated team is ready to assist you and guide you through the necessary steps to resolve the issue.
It's important to note that the product is still under warranty, and we are committed to ensuring that you receive a fully functional and satisfactory product. Our service team will work diligently to provide the support needed to rectify the situation and meet your expectations.
Once again, we apologize for any inconvenience this may have caused you, and we appreciate your understanding as we work to resolve the issue promptly.
We look forward to resolving this issue and ensuring your experience with our products meets your expectations.
Kind regards,
Optics Trade Team
Reply from Optics Trade
Dear Sir/Madam,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with the longer delivery time.
Regrettably, the product you ordered is currently out of stock, and we understand the frustration this may have caused. We apologize if this information wasn't as clear as it should have been on our website.
Your satisfaction is our top priority, and we want to make things right. If the waiting time is proving to be too lengthy for you, we invite you to reach out to our customer service team at info@optics-trade.eu. They will assist you promptly in processing a full refund for your order.
We appreciate your understanding and thank you for bringing this matter to our attention. Your feedback is valuable, and we are committed to continuously improving our service to ensure a better experience for our customers.
If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you in any way we can.
Thank you for choosing Optics Trade, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Optics Trade Team
Could not purchase the item in the USA…
Could not purchase the item in the USA so purchased from Optics Trade as recommended by Kahles Scopes. Easy to buy from them and fast shipping.
November 21, 2023
I placed an order for Merkel K5 mounts
I placed an order, with a shipping address in Alaska. The order came to me faster than I would ever expect. There was a slight problem with the order, and I sent an email. The problem was corrected quickly. This company is very professional. Also, they respond to emails, send confirmations and tracking numbers, etc. You know the status of your order without even asking. Very much appreciated.
November 20, 2023
Picatinny Rail Mount for 19mm attach
A search for a Picatinny Rail to mount on a BRNO Model 22 that would attach to the 19mm dovetails turned up Recknagel mounts. A search for them showed your site.
The site was well laid out and easy to navigate. The transaction was seamless. Will definitely recommend Optics-Trade to anyone needing a mount that is nicer and better made than the usually sourced ones.
Shipping was prompt. The hold up was FedEx getting the package out of Stuttgart. Five days in one locale seems overly long.
November 25, 2023
I absolutely love the customer service…
I absolutely love the customer service that comes along with purchasing from Optics Trade. Not only did they have what I wanted IN STOCK!!! it arrived (no joke) in less than 48 hours. Price was beyond competitive. Strongly suggest buying from them and definitely! check here for what you're looking for before pulling trigger at any other optics vender.
November 22, 2023
Good product that arrived quickly
Good product that arrived quickly.
I had no issues.
November 21, 2023
I am a customer from Saudi Arabia
I am a customer from Saudi Arabia , and this is my first experience and it was very wonderful. Good treatment, speed in responding to inquiries, and honesty in selling. Thank you, and I will return to this store again.
November 25, 2023
Unprompted review
Optics Trade made it all come together!
A very positive experence with Optics Trade was made possible by their professonal, well informed an personable representatives.
They were easy to reach by both phone from
US -> Slovenia as well as over the internet.
Although the rifle on which I chose to mount optics is a break open combination Rifle/Shotgun O-T was able to offer me several choices for a scope mount
that is quickly detachable and the design allows scope to maintain "zero" when placed back on.
The broad selection/inventory offers a whole new level of equipment for me as a shooter/hunter.
November 7, 2023
I sent an email question and it was…
I sent an email question and it was answered the next day. I ordered the part and received it sooner than I expected. Thanks for the prompt service.
November 2, 2023
They had a hard to find item that I…
They had a hard to find item that I couldn't find anywhere else that shipped to the United States. Great experience with Optics Trade and will definitely do business with them in the future.
October 31, 2023
high quality new scope mount for my…
high quality new scope mount for my Marlin 39a. quick delivery. made like an original
October 15, 2023
Great Day at Optics planet
Your employee Beth , made the experience informative and effortless. Your prices are okay but your staff sealed the choice of your company over Scoplist. Clone her and you will have a army of dedicated employees
November 6, 2023
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