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Company details

  1. Motorcycle Equipment and Accessories Store
  2. Bike Accessories Store
  3. Cell Phone Accessory Store

Written by the company

Optiline ti accompagna in ogni avventura. Con il nostro sistema di montaggio innovativo e modulare porti sempre lo smartphone con te, in totale sicurezza e comodità. Ogni dettaglio è pensato per offrirti la soluzione ideale alle tue esigenze di viaggio. Optiline nasce dall’esperienza di Lampa S.p.A., realtà di riferimento nel mondo degli accessori.

Contact info

4.2

Great

TrustScore 4 out of 5

203 reviews

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Replied to 14% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Don’t trust delivery promises

The first order came without the mount. It was not clear during the ordering process that I’d need one.

The second order has not arrived. It was purchased on a Wednesday with the promise it would arrived on the Thursday. This review is made on the Saturday after the order was made.

The web site claims 1 day, or same day, for purchase and delivery in Italy when over €49.90. This is not true.

These are my reasons for the low rating.

June 14, 2025
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Reply from Optiline

Hi Dale,
We're sorry to hear about your negative experience with us.

Regarding your first order, it appears you purchased an AirFlow cover without a mount. We'll review the clarity of the information on our website, but please note that we also offer complete kits (cover + mount) based on the type of vehicle, specifically to help avoid any confusion.

As for the "same-day delivery" wording, there was a translation error. We meant that orders placed before noon are processed on the same day. Thank you for pointing this out; we've already updated the wording on our website, which you can now check directly.

Your package is scheduled to be delivered today.
We sincerely apologize again for the inconvenience, and we truly appreciate your feedback.

Rated 1 out of 5 stars

Very slow delivery

Very slow delivery, 11 days since i placed my order and it’s still in transit, and i supose it will take another week to arrive, if that’s the case

January 3, 2025
Unprompted review
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Reply from Optiline

Hi Paul,
Thank you for sharing your experience, although we’re sorry to hear about your negative feedback.

As indicated on our website, during the holiday season, there may be delays in shipping compared to the usual delivery times due to the high volume of requests. Unfortunately, shipping times also depend on our courier partners, but we sincerely apologize for the inconvenience.

Please feel free to contact our customer support team at supporto@optiline.it for any issues.

Best regards,
The Optiline Team

Rated 5 out of 5 stars

Excellent experience, great products

The order went smoothly, the dispatch was very fast and the delivery was express.
I must praise the website, which is very good, attractive and transparent. I found the products I needed without any problems, I only have one thing to criticize... there are so many products that I would like to have them all!! 😄

December 13, 2024
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Reply from Optiline

Hello Peter,
Thank you for your positive review!

We are glad to hear about your positive experience with our products and that you like our website. Customer satisfaction is very important to us :)

The Optiline team

Rated 1 out of 5 stars

Worst purchase I’ve ever made.There is…

Worst purchase I’ve ever made.There is the issue of being sent wrong products twice. Ordered an iPhone 15 case and got a 14 case. The box just had a 15 sticker over the 14 both times. Filled out the online form no reply, emailed the info address no reply. Had to call Italy to get the correct email. Was told a iPhone 14 and 15 are the same. Finally got the right case sent. Did my first ride with it and my camera now doesn’t work, happens with my old iPhone but put it down to an old phone. So 2 phones down now. Plus I have to pay to send products back, which they sent in error?!!! Never should have changed from QuadLock….

September 24, 2024
Unprompted review
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