Thanks to Carmine!! She’s an angel helping we out with my concern regarding my sim card. As a tourist, having a sim card to use around Europe with free data internet is truly a must. Optima customer s... See more
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See what reviewers are saying
Il customer care il Albania di Optima è gestito da persone competenti che parlano un ottimo italiano. Mi e6stato di grande aiuto.
Company replied
I theory everything is good, price is modest, connection is stable and almost always 5g. In practice I experience glitches in connection, it is slow, and patched. I lost many online games because of... See more
Company replied
Excellent service and the company keeps what it promises you. I got a one year Amazon subscription plus a fixed monthly rate of 5 euros with 100 Giga. From my experience I totally recommend them.
Company replied
Company details
- Housing Utility Company
- Electric Utility Company
- Gas Company
- Mobile Network Operator
- Telecommunications Contractor
- Telephone Company
Written by the company
Optima Italia, la digital company al servizio delle aziende e delle famiglie italiane che migliora la vita dei suoi clienti grazie alla gestione integrata delle utenze di casa e ufficio.
Contact info
Corso Umberto I 174, 80138, Napoli, Italy
- optimaitalia.com
4.4
Excellent
8K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks to Carmine!
Thanks to Carmine!! She’s an angel helping we out with my concern regarding my sim card. As a tourist, having a sim card to use around Europe with free data internet is truly a must. Optima customer service is top notch to address immediately my concern. Kudos to Carmine!
August 14, 2024
Unprompted review
Reply from Optima Italia
Hi Hersie,
thank you so much for your kind words. We’re happy that our customer service was able to provide you with the assistance you needed. Thanks again!
Optima mobile la trovo efficiente ed…
Optima mobile la trovo efficiente ed economica. Il servizio cliente rapido e cortese
August 13, 2024
Unprompted review
Reply from Optima Italia
Ciao Davide,
grazie infinite per le tue 5 stelle! Siamo felici che tu trovi Optima Mobile efficiente ed economica. È un piacere sapere che il nostro servizio clienti è stato rapido e cortese. Apprezziamo molto il tuo feedback!
OPTIMA ITALIA NEVER ACTIVATED MY SIM!
I purchased a sim card mobile phone plan. Received the sim card quickly. Went through the cumbersome process of activation....but the sim was never activated. Tried email support since I have no phone, nothing. Tried whatsapp support, even worse. Finally I got tired of this and asked for my money back. I then received an email response saying that I had to send a signed letter. I did so, no response no refund.
This company is beyond shocking, more than a month later and they got my money. Opened up a claim with my credit card provider. Best to avoid this outfit.
FOLLOW UP: Optima Italia response is a cynical attempt to have the last word. And they are spreading inaccuracies and falsehoods.
"One of our representatives will contact you shortly to discuss the matter further" TOTAL BULL
"We see that you attempted to complete the process, but the documents provided were not valid." WHEN YOU DID INFORM ME OF THIS? WHAT IS A "NOT VALID" DOCUMENT? WHY YOU DO TAKE MY MONEY AND ACCEPT MY DOCUMENTS AND THEN NOT?
"Additionally, since the time frame for completing the video identification had expired, we sent a new SIM card, which would have been activated automatically within 24/48 hours of delivery, without the need for video identification". WHEN DID YOU COMMUNICATE THIS TO ME AND HOW? BY TELEPATHY?
"However, in the meantime, you sent us a cancellation request." OF COURSE, AFTER A MONTH OF HAVING NO PHONE AND YOU WERE NOT RESPONDING, AND ALSO HAVING MY MONEY, DID YOU EXPECT SOMETHING ELSE?
"Due to the reasons you provided and the documentation received, we have terminated our contractual relationship" NOPE, YOU TERMINATED THE SERVICE CONTRACT YOU BLATANTLY BREACHED AND STILL HAVE MY MONEY.
"processed a refund to your bank account." NO YOU DID NOT. THERE IS A CLAIM AGAINST YOU WITH MY CC PROVIDER.
"We apologize for your experience, even though it was not our fault." AHAHA CLEARLY IT IS MY FAULT RIGHT? WELL I PLEAD GUILTY OF TRYING TO DO BUSINESS WITH OPTIMA ITALIA.
"We hope that, thanks to the attention you received, you can feel at least somewhat satisfied" WHAT ATTENTION? THAT THE ONLY PLACE I GOT A RESPONSE FROM YOU WAS HERE IN TRUSTPILOT, AND YOU ARE CYNICALLY DOING THIS TO SAVE A BIT OF YOUR TARNISHED REPUTATION SO YOU CAN ATTRACT MORE UNSUSPECTING VICTIMS TO YOUR SHAM OUTFIT?
July 3, 2024
Unprompted review
Reply from Optima Italia
Hello,
We would like to understand the situation better. Could you please provide us with your complete contact information so that we can get in touch with you directly? Here on Trustpilot or by email at recensionitp@optimaitalia.com. Thank you!
--------AGGIORNAMENTO-------
13/08/2024
Hi,
thank you for sharing your contact details. One of our representatives will contact you shortly to discuss the matter further. However, we would like to clarify that you purchased a SIM card from our online shop. The SIM card was delivered, but as stipulated in the contract, it was necessary to complete the video identification process to activate it. We see that you attempted to complete the process, but the documents provided were not valid. Additionally, since the time frame for completing the video identification had expired, we sent a new SIM card, which would have been activated automatically within 24/48 hours of delivery, without the need for video identification. However, in the meantime, you sent us a cancellation request. Due to the reasons you provided and the documentation received, we have terminated our contractual relationship and processed a refund to your bank account.
We apologize for your experience, even though it was not our fault. We hope that, thanks to the attention you received, you can feel at least somewhat satisfied
-------AGGIORNAMENTO-------
14/08/2024
We are sorry for the negative experience you had, and we understand your frustration. However, we would like to inform you that the refund was processed on 09/08/2024. We recommend checking your bank statement to confirm the credit. If you encounter any further issues, we are here to assist you. Thank you for your patience
Brave brave brave brave
June 5, 2024
Unprompted review
Reply from Optima Italia
Ciao Irena,
grazie di cuore per la tua recensione positiva! Siamo entusiasti di sapere che sei soddisfatta del nostro servizio.
Se hai domande o suggerimenti, non esitare a contattarci. Ancora grazie :)
Come dice il nome è Optima
May 17, 2024
Unprompted review
Reply from Optima Italia
Ciao Fabio! Grazie per il tuo commento! Siamo felici che tu condivida il nostro spirito "Optima". Se hai bisogno di qualcosa, siamo qui per aiutarti!
Excellent service and the company keeps…
Excellent service and the company keeps what it promises you. I got a one year Amazon subscription plus a fixed monthly rate of 5 euros with 100 Giga. From my experience I totally recommend them.
January 1, 2024
Unprompted review
Reply from Optima Italia
Thank you so much for your wonderful review, Rami! We are thrilled to hear that you've had an excellent experience with our service and that we've been able to fulfill our promises to you.
Your recommendation means a lot to us, and we're delighted that you're satisfied with our service.
If you ever need assistance or have any questions, please don't hesitate to reach out. Thank you for choosing us and for your trust and support!
Reply from Optima Italia
Ciao Gianpietro,
grazie infinite per la tua recensione entusiasta!
Apprezziamo il tempo che hai dedicato a condividere la tua esperienza. Se hai ulteriori commenti o domande, siamo qui per assisterti. Grazie ancora per averci scelto :)
Ordered a new SIM as I need an Italian…
Ordered a new SIM as I need an Italian number. Tried to deliver last Monday but wouldn't leave because he wanted a photocopy of my passport, which I didn't have to hand. Promised to deliver the following day (Tuesday). I waited in all day. No delivery. Called the company and they promised I would have on Friday. Stayed in all day and nothing. Worst company I've dealt with in Italy, and there are a lot of terrible companies. These are the worst. Called again and still no delivery time.
July 14, 2023
Unprompted review
Reply from Optima Italia
Hello Andrew,
we apologize for your negative experience. We have checked internally and found that the courier attempted to reach you several times without success. Our customer service team is also trying to contact you by phone, but your number is not reachable. However, you can always get in touch with our customer service through our number or via chat live/WhatsApp. We hope to hear from you soon, so that we can fix this problem and hope you’ll consider reevaluating our service.
Ho appenaacquistato una sim optima a…
Ho appenaacquistato una sim optima a col cpontrattoa 4,95 € solo che ho il dubbio di aver inserito il numero errato. PARLARE O FARSI RICHIAMARE DAL SERVIZIO CLIENTI E'IMPOSSIBILE MI HANNO CONTATTO UNA VOLTA E'CADUTA LA LINEA E CHI S'E' VISTO PIU'
April 8, 2023
Unprompted review
Reply from Optima Italia
Gentile Andrea, le chiederemo di inviarci i recapiti a cui contattarla per offrirle il supporto di cui ha bisogno. Saluti
Operatori call center scortesi e…
Operatori call center scortesi e maleducati.ti fanno pentire di averli scelti.
October 9, 2020
Unprompted review
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