Well, I thought it was a simple and easy process… until I received my photo and saw the white space on the right and at the bottom of my photo! Unfortunately the way the website shows the finished pho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This product arrived way faster than expected, even though I have a rural address and was exactly what I wanted. The user interface isn't as customizable as something like Vistaprint or Canva, but i... See more
The T-shirt arrived within a week during the holiday season. My wife loved it! The print was perfect. I have to give 4 out of 5 because of the sizing issues. It fits on a substantially smaller size.... See more
The website was fairly user friendly, great cost and selection of cards. The time from ordering and receiving, though, is truely terrible. I ordered holiday cards on November 27, and as of December 11... See more
Company replied
Company details
Information provided by various external sources
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en-ca/ Aide: https://support.optimalprint.com/fr-ca/
Contact info
Canada
- optimalprint.ca
3.7
Average
15K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My items didn't arrive and I can't…
My items didn't arrive and I can't contact a live person. I can only communicate with an AI email who doesn't have an answer for me.
Order number: 35184950
December 9, 2025
Unprompted review
Reply from Optimalprint
Hello Stacy,
Thank you for your feedback. We’re very sorry to hear that your items haven’t arrived and that you’ve been unable to reach a real person for assistance. We completely understand how frustrating and stressful this must be, especially when you’re just trying to get an update on your order.
Please accept our sincere apologies for the lack of support and the inconvenience this has caused. To help us resolve this as quickly as possible, could you please update your review with your order ID? This will allow us to locate your order and check what happened with the delivery.
We greatly appreciate your patience and hope to get this sorted for you soon.
Kind regards,
Prime from Optimalprint
10/10 experience!
Honestly, it has been an amazing experience working with optimal print. They're much more affordable than the printing store nearby, are so convenient and the quality is amazing!! Also they have wonderful customer service. I have recommended many friends and will keep printing with them:)
December 9, 2025
Unprompted review
great quality!!
loved the variety of designs and product quality was great! super happy with my choice
December 7, 2025
Unprompted review
Great choices
Great choices, easy to use and efficient with quick delivery!!
December 9, 2025
Unprompted review
amazing quality shirts they printed out…
amazing quality shirts they printed out for me. Worth every penny
December 9, 2025
Unprompted review
Revised Review
Placed 2 orders for 3 photo books. first order, only 1 arrived with dialogue half cut off at bottom of page. 2nd book never arrived. 2nd order, arrived with dialogue half cut off at bottom page. both books showed the dialogue in the appropriate area prior to submission Have spent 1 month and a half trying to resolve issue via CHAT and have gotten nowhere.
34283681
34466604
After finally having a real person respond to my issues, instead of an AI bot. Optimalprint was able to fix the problem. I had to go back into my orders of the 3 albums and re-design the dialogue to a smaller size or have it all on 1 line in order for it to fit the page. Optimalprint then resent me my photo albums, at no cost to me. These albums were originally ordered in September and October of 2025. They were intended as Christmas presents. However, the finished and correct versions did not arrive until January 0f 2026. I will say that Optimalprint stood by their promise of me having total satisfaction, but the delays were an annoyance. They told me that the problem of my dialogue not fitting on the page was due to a production problem. Original submission showed the dialogue fitting in the designated area. If they can fix this issue, then I would recommend and continue to use Optimalprint as the finished product was excellent once I made the dialogue smaller.
September 21, 2025
Unprompted review
Reply from Optimalprint
Hello Lee,
Thank you for sharing your feedback with us.
We’re very sorry to hear about the issues with your recent photo book orders and the frustration you’ve experienced trying to resolve this over the past month and a half. We completely understand how disappointing it must be to receive books with dialogue cut off and to have one book from your first order not arrive at all, especially after carefully reviewing them before submission.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
Quick and simple
This product arrived way faster than expected, even though I have a rural address and was exactly what I wanted.
The user interface isn't as customizable as something like Vistaprint or Canva, but it has great deals!
November 29, 2025
Unprompted review
If I could give a 0 I would
If I could give a 0 I would. I have not received my order, but you have my money. This is not a good company. There is no way to contact a human being in customer support. My order # is 35257854 and the order cost was $169.76. It would really be nice if someone, a human someone, would get in touch with me so my Christmas presents might have a chance of getting here.
403-978-9403
Your immediate attention to this matter would be greatly appreciated!
December 7, 2025
Unprompted review
Reply from Optimalprint
Hello Kathie,
Thank you for sharing your feedback with us.
We sincerely apologize that your order has not yet arrived and completely understand how stressful and frustrating this must be, especially with Christmas approaching. We also understand your concern about not being able to reach a human representative, and we truly regret the frustration this has caused.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
I was very happy with time frame and…
I was very happy with time frame and end results
December 4, 2025
Unprompted review
I haven’t received my package and it…
I haven’t received my package and it said it would be here Dec 4th. Also the tracking number I was given isn’t working.
December 8, 2025
Unprompted review
Reply from Optimalprint
Hello Madison,
Thank you for sharing your feedback with us.
We’re very sorry to hear that your order has not yet arrived and completely understand how frustrating this must be, especially as it was expected on December 4th.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
Fast service and good printing.
December 1, 2025
Unprompted review
DO NOT ORDER 2026 CALENDARS
DO NOT ORDER 2026 Calendars from Optimalprint! I Placed an order expecting the box sizes the same as the previous year, but this year they are much smaller with an empty inch and a half long blank space boarder around the date boxes instead of filling out close to the edge. The live agent said to maximize it, but later realized Optimalprint has a fixed size now that is smaller then last years. The new layout looks really unprofessional. I loved this company last year but will no longer be ordering from them. I advise you to do the same. They also wouldn't refund me even though I showed them both years to compare. They said I should have checked more carefully instead of assuming they kept the boxes looking the same. Never thought they would shrink the boxes like that.
December 6, 2025
Unprompted review
Reply from Optimalprint
Hello David,
Thank you for sharing your feedback with us.
We’re very sorry to hear that your 2026 calendars did not meet your expectations. We completely understand how frustrating this must be, especially when you were expecting the same format as last year.
As a self-service platform, we rely on our customers to finalize and preview their designs before placing an order. That said, we truly value your feedback regarding the new calendar layout and the fixed box sizes. Please know that we will report your concerns to our internal team to help improve our products and customer experience.
We sincerely apologize for any disappointment caused and appreciate the trust you have placed in us. Your feedback is important, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Prime from Optimalprint
Christmas cards
Ordered - was supposed to arrive Dec 3. Still hasn't arrived. No ability to contact customer service. All AI bots
December 5, 2025
Unprompted review
Reply from Optimalprint
Hi Mira,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the delay with your order and for the frustration caused. I completely understand how stressful it is to expect a delivery and not receive it on time. Please know that your feedback is taken very seriously, and we are committed to resolving issues like this promptly.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Order lost in space??
Ordered cards Dec 1 PST. Projected Delivery Date was Dec4-5. It is now Dec 8 and order status is still "Order Placed". Order # 35365970.
Don't order if you are expecting product in a reasonable timeframe!
December 8, 2025
Unprompted review
Reply from Optimalprint
Hi Ernest,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the delay and any frustration it has caused. I completely understand how important it is to receive your order on time, especially during this busy season. Please know that your feedback is taken very seriously, and we are committed to resolving issues like this promptly.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Quality product and service
Easy shopping.. easy to download my photos and order quickly! Quality of the T shirts is excellent! Picture is clear! My brother will love the shirts with his dog on them!!
November 14, 2025
Unprompted review
Cards look great
Cards look great, great designs, print and paper quality are decent. Good value on the Black Friday sale. It would nice nice if the interior design was a bit easier to customize using the website software. We wanted to put a collage of pictures inside, instead of one, but it was a bit of a pain to customize.
December 3, 2025
Unprompted review
Just What We Wanted!
We ordered for Christmas. Easy to order and price was excellent. Love the cards! Good quality, as ordered and on time!!! Thank you!
December 1, 2025
Unprompted review
Beautiful cards
Beautiful cards. Print was perfect. Shipped quickly ! Definitely worth the price ! Recommend to everyone
December 5, 2025
Unprompted review
Underwhelming
Re Order number
35208910
First of all, I kept receiving messages that the package would be delivered. Each day I would get another message saying it would be delivered. Frustrating! Eventually it was delivered and for the price, which I considered as high, the product was very underwhelming. I absolutely would not order again from your company.
December 6, 2025
Unprompted review
Reply from Optimalprint
Hi Carly,
Thank you very much for taking the time to share your feedback with us.
I completely understand how frustrating it must have been to receive repeated delivery notifications each day, only for the package to arrive later than expected. I sincerely apologize for the confusion and inconvenience this caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind regards,
Marife from Optimalprint
Calendar has head cut off in picture
Calendar has head cut off in picture. No link to 'Get More Help' link. Live chat cuts you off. I would not recommend this company under any circumstances
November 27, 2025
Unprompted review
Reply from Optimalprint
Hi Shanna,
Thank you very much for taking the time to share your feedback with us.
I completely understand your frustration, and I want to sincerely apologize for the issues you have encountered. I’m very sorry that your calendar arrived with a photo where the head was cut off. I understand how disappointing it can be when a personalized product does not appear as you intended. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind regards,
Marife from Optimalprint
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