Optimise Healthcare Group Reviews 138

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting their ability to make individuals feel at ease and understood. Many people appreciate the exceptional customer service, noting that the team is knowledgeable, supportive, and takes the time to listen to their concerns, providing clear explanations and personalized care. The service itself is frequently described as excellent, with consumers feeling well-cared for and respected throughout their interactions. However, some customers also noted issues with follow-up care, mentioning a lack of continuity and feeling that their feedback or requests for continued support were not adequately addressed. A few people felt that the follow-up process was unprofessional or that their needs were dismissed after the initial assessment.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the staff for being... See more

Service

Users describe positive interactions with service, highlighting the brilliant and excellent care received.... See more

Customer service

Customers had positive experiences with customer service. Many reviewers felt listened to and supported, with... See more

Based on these reviews

Rated 5 out of 5 stars

I initially had an ADHD diagnosis through Right to Choose, which was really helpful, the Psychiatrist was easy to talk to and put me at ease. Also was able to refer me for an Autism diagnosis, which I... See more

Rated 5 out of 5 stars

I can only speak for myself. If my husband wasn't techy, perhaps I'd have messed up the accessing of assessments. As it was, he is, and all was well. Once accessed, I was treated with grea... See more

Rated 5 out of 5 stars

Every time I have a medication review I get anxious knowing that my life is in the hands of someone who doesn't know me because the medication has changed my life id worry for some reason they would t... See more

Rated 5 out of 5 stars

Communication is great either through text, phone call and email. Prompt starting of appointments and David is very thorough and shows care in his role whilst being pleasant and efficient. Thanks Opti... See more


Company details

  1. Mental Health Service
  2. Health Consultant
  3. Psychiatrist

Written by the company

Optimise Healthcare Group is a specialist service offering a range of treatments for those suffering from debilitating mental health conditions. Led by a team of leading consultant psychiatrists, psychologists and mental health nurses, Optimise Healthcare Group combines years of working in both private practice and NHS to deliver effective, non-invasive mental health treatments for long term recovery. Our trained team of mental health experts are with you every step of the way and are available to offer reassurance, advice and expertise when required. All treatments are delivered with empathy, warmth and understanding.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

138 reviews

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Rated 5 out of 5 stars

I was spoken to like a human being

I was spoken to like a human being. Proper pleasure conversation and I was look after extremely well. I recommend Opts Healthcare Group to everyone I speak to as their service is brilliant,. Very attentive and the listen to you rather than talking at you.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Quality care.

I find optimise brilliant, from the beginning through diagnosis and after care, I could never of asked for a better experience.
I have not had one member of staff that I didn't feel comfortable speaking to, which is unusual for me as I usually find it really hard speaking to people in general.

Their care is quality standard and thorough and my experience was hassle free and fast.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with them so far…

Excellent experience with them so far I'm only 19 years old, very understanding, answer any worries I might have. We are doing trials at the moment to see what works best for me. I'm very happy with their service so far.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Brilliant once again my appointment was zoom but Dave aloud me to go in as I had some concerns which Dave explained where nothing to worry about and I wasn't rushed he also aloud me plenty of time to trial a stronger tablet which he convinced me to try after I wasn't too sure turns out he was right go figure 🤔# over thinking 😂 anyway cheers to optimise thanks

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

I had my second adhd diagnostic assessment…

I had my second diagnostic assessment with a gentleman who not once judged me in anyway even though my risk behaviours have been out of control recently, showed empathy, professionalism and understanding at all times. One thing I genuinely give my respect to is the way that he spoke to my mother in the assessment, showed compassion and respect consistently!
This is just my own opinion of the assessment of how it was conducted, we even had a toilet break which no other company has ever allowed, completely down to earth and showed that he was a human like myself.

I highly recommend this company.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Assessors.

I can only speak for myself.
If my husband wasn't techy, perhaps I'd have messed up the accessing of assessments. As it was, he is, and all was well.
Once accessed, I was treated with great patience and respect by the lovely Assessors, especially Nithya (I think that's the spelling).
I was made to feel more relaxed when given the good advice of the Assessor regarding medication.
I was also surprised at my outcome being delivered straight after the final assessment.
Perhaps that's my age, I remember when patients were spoken over.
Times have moved on from that and I am so grateful that they have.

Thank you, Doctor Nithya.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

The best I've felt in a long time.

I had my appointment with Dr Nazir after finishing TMS, treatment for depression. I've lived with it for 37 years and this is the best I've felt in all those years. I would definitely recommend TMS and Optimise Healthcare. I can't thank them enough.

October 7, 2025
Unprompted review

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