Visit website

Optimum - Kingman Reviews 2

•
TrustScore 3 out of 5

2.9

Cell Phone Store
Write a reviewVisit website
Write a review

Location

Switch location

2900 Airway Ave, 86409 Kingman, Arizona, US

•
(844) 874-7558

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Cell Phone Store
  2. Cable Company
  3. Internet Service Provider

Written by the company

Optimum HQ is located in Bethpage, NY. We provide high-speed Internet, Mobile phone, cell phones, and cell phone accessories. Also, our company offers digital cable television and home phone services to residential and business customers. Recently visited one of our new retail stores (dubbed "experience centers") yet? Well, stop by a location today! Choose us for all of your house internet, 5G, and moving internet service needs.

Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY - EVER!!

The office in Kingman, AZ are nice. But, whey you need to call into their customer support number - this is a totally different scene. The agents are pushy, never listening to a word you are telling them, they keep trying to push more svcs. on you even when you are trying and I am saying "trying" to cancel their svc.!! We still see bills from these liars all the way from November 2025 and still getting bills from them all the way up to January 30th, 2026! We returned the equipment weeks ago at the store in Kingman, AZ, but to no avail! I think we will need to get a lawyer involved and look into their practices! People should not have to do this when they want to cancel their services with ANY company! Mad? Beyond mad here!

November 17, 2025
Unprompted review
Optimum - Kingman logo

Reply from Optimum - Kingman

Hi Lori,
I'm sorry you've had a poor experience. If there are any specific issues we can address, please feel free to reach out to us at BrandReviews@optimum.com
^Ant

Rated 1 out of 5 stars

Well now since I've been giving bad…

Well now since I've been giving bad reviews about their phone service they have tried to decide to raise my internet bill i just got off the phone with them and told them and again it's optimum that I was only paying what I agreed to pay when I got the service which was only two months ago which is 30 a month and if they don't agree with it let a supervisor get in touch with me terrible terrible experience with them

July 1, 2025
Unprompted review
Optimum - Kingman logo

Reply from Optimum - Kingman

Hi, William! Thanks for taking the time to comment. I want to let you know that we are here to help and would be glad to further address any billing issue. Please don't hesitate to reach back out to us directly at BrandReviews@Optimum.com and include your full address or account number.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look