The excellent customer service of Paige one of the employees. She took her time to explain everything we were inquiring about optimum pay group. And asked her senior colleague on things that she was n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Optimum Pay Group is the chosen payroll provider for my Agency. As a contractor from day one I have found them to be extremely professional. A big shout out though to Lauren Thompson who is an asset... See more
Company replied
Always a pain in the ass dealing with agencies to make sure you get paid. Unfortunately, now you gotta jump through hoops for a good wage. However, signing up to this external payment agency was very... See more
Company replied
I got great help from Jacqui who went above and beyond her role in helping me get registered and explaining things. It was not what she did solely but the way she did it, super friendly, clear infor... See more
Company replied
Company details
Written by the company
Offering tax efficient services to all clients who are looking for an honest, transparent payroll option for their temporary workers. With there being a huge need in market for temporary workers, there is no better time to jump in with both feet into the world of contracting. We have qualified, dedicated staff who have a total of 18 years of knowledge working with contractors. So, you will be dealing with driven, helpful and adaptable staff to ensure contractors needs are met. Taking all the paperwork load away from them so they can enjoy their contracting venture and having a peace of mind that we work honestly and with full transparency. Not only do we put our contractors first but always have time to work parallel with Recruitment agencies giving them too great customer care as we understand, a happy contractor equals a happy recruiter meaning a happy us! We give you back your time to do what you do best and trust in us to take care in legal, accounting and payroll side of things.
Contact info
Gawsworth House, Westmere Drive, CW1 6XB, Crewe, United Kingdom
- 0203 962 4212
- marketing@optimumpaygroup.com
- optimumpaygroup.com
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beata called me regarding my new job
Beata called me regarding my new job, and our conversation was delightful. She assisted in managing my account by arranging my payments and CIS tax contributions efficiently. I'm very grateful.
January 24, 2026
Unprompted review
Not very professional.I had a call from…
Not very professional.I had a call from them,but the caller did not speak clear english and did not tell me who he was.He just mumbled about bank accounts and names.I assumed it was probably a scam call and I hung up.Later when I look up the phone number I found out it was an accounting company.
August 9, 2023
Unprompted review
Worst experience
All of a sudden, they stopped responding to emails.
They stopped invoicing to the Agency and hence I can not get paid now since June 2023 salary. I have to start looking for another Umbrella Company so that I can get paid.
Then today they sent P45 without any notice or reasons and lying that I requested them.
Over the phone after making multiple calls, they said that they have stopped trading as Umbrella Company but they are very careful not to respond to any emails so that there is no record.
Why on earth, you leave candidate in such a dire situation if you are not interested in serving as Umbrella Company? You could have given some notice to them to find some alternative.
Absolutely pathetic experience.
Not sure if there are some serious issues in the background with the company?
Also pension contribution from the deductions do not match with what is contributed to the pension provider.
Stay away from this company at any cost.
This is my personal experience - 12 July 2023.
July 12, 2023
Unprompted review
Connie Payroll staff
Always very polite and a great customer service I feel privileged to be able to have this payroll as my main one and the support from the workers and individuals like Connie who is very welcoming and does a amazing job of offering the support I need, thank you!
July 7, 2023
Unprompted review
Jacqui made the whole process of…
Jacqui made the whole process of registration simple and easily explained. Thanks so much Jackie
July 6, 2023
Unprompted review
DO NOT BOTHER WITH OPTIMUM!
I have tried contact optimum regarding my pension contributions they will not reply back to me! I have emailed phoned, next I will try a carrier pigeon!
June 30, 2023
Unprompted review
Reply from Optimum Pay
Good afternoon Stephanie,
We are sorry to read this review. At Optimum Pay Group, we pride ourselves on offering the best services and solutions to all our clients and we are saddened to learn that you do not feel you received this.
Our customer care team will need to know your email address so we can look into this and advise accordingly.
Kindest regards,
Team Optimum Pay
Saskia Allen and the rest of the team…
Saskia Allen and the rest of the team have been extremely professional in helping me. Hope to work with them again in the near future!
June 24, 2023
Unprompted review
My conversation with Beata was pleasant…
My conversation with Beata was pleasant and informative
June 16, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Mike,
Thank you for taking the time to leave us a review and for your kind feedback about Beata, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
I had a great time with Beata
I had a great time with Beata. She was patient to listen to me and she took her time to explain every aspect of registration to me. I was well informed by her.
June 14, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Esther,
Thank you for taking the time to leave us a review and for your kind feedback about Beata, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Lucia was an absolute pleasure to talk to…
Lucia was an absolute pleasure to talk to, relaxed, friendly, empathetic to me being clueless about the process and knowledgeable in the areas I was uncertain about
June 15, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Roy,
Thank you for taking the time to leave us a review and for your kind feedback about Lucia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
She was patient to explain everything…
She was patient to explain everything to me and her words were really clear not struggling to understand each other.
June 15, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Comfort,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Friendly And Helpful Service
Friendly, helpful, and quick in resolving my issue. Very little to complain of.
June 12, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon JP,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
The company has very friendly workers
The company has very friendly workers. They answer calls and reply emails on time and respectfully.Allen Siskia is a wonderful personality and I highly commend the good human relationship of Allen.
Keep up the good work as a company.
June 13, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon George,
Thank you for taking the time to leave us a review and for your kind feedback about Saskia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
The best payroll company I have used in…
The best payroll company I have used in the last 4 years, definitely I will always stick to them.
June 13, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Constantin,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Reply from Optimum Pay
Good Afternoon Derek,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Very good service Beata was friendly…
Very good service Beata was friendly and very professional
June 9, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Derek,
Thank you for taking the time to leave us a review and for your kind feedback about Beata, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
I had a pleasant conversation with…
I had a pleasant conversation with Beata when she rang me about my new job and helped me get on top with my account by organising my payments and CIS tax contributions.
Many thanks
June 9, 2023
Unprompted review
Reply from Optimum Pay
Good Morning Richard,,
Thank you for taking the time to leave us a review and for your kind feedback about Beata, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
The company is doing well and good…
The company is doing well and good feedback based on my voice note I dropped.
June 9, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Damilare,
Thank you for taking the time to leave us a review and for your kind feedback about Saskia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Excellent service
I am talking Lucia in optimum play group this morning she is very helpful and cooperative.
June 8, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Sana,
Thank you for taking the time to leave us a review and for your kind feedback about Lucia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Saskia has dealt with my enquiries and…
Saskia has dealt with my enquiries and questions very promptly, incredibly friendly and professional employee, thank you.
June 6, 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Khadija,
Thank you for taking the time to leave us a review and for your kind feedback about Saskia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.