Optimusholidays Reviews 

142
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional approach, often highlighting their deep knowledge. The booking process is frequently described as easy, straightforward, and stress-free, with agents providing clear guidance and efficient service. People appreciate the outstanding customer service, noting that nothing was too much trouble for the dedicated advisors. The resulting holidays are consistently described as fantastic, well-arranged, and offering great value for money, leading to memorable and stress-free trips for many consumers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Holidays

Customers had positive experiences with holidays, with many reviewers expressing satisfaction with the... See more

Service

Customers consistently note positive experiences with service, often describing it as first-class and... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as easy, smooth, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just booked our holiday to Vietnam with Optimus Holidays. Firstly we would like to thank Ricky for his patience and perseverance with us as we had three possible destinations in mind. He provided us q... See more

Rated 5 out of 5 stars

This is the first time I have used Optimus holidays and Ricky has been a brilliant help with organising our trip to Japan. Nothing was too much trouble. As we live in Cyprus he arranged for flig... See more

Rated 5 out of 5 stars

Ricky was amazing booking my holiday to Japan. He was informative, clear, patient and asked all the right questions to tailor the holiday to our needs and likes. No hard sell or chasing, always consid... See more

Rated 5 out of 5 stars

Just returned from a two week cruise package including flights, hotel stays and transfers. Excellent service and very good value for money. Kenny looked after all details from start to finish, and ass... See more


Company details

  1. Cruise Travel Agency

Written by the company

Optimus Holidays is a pre-eminent travel brand specialising in providing tailor-made cruise travel and land holidays packages. Our exciting offers and deals are designed to provide our customers with happy and satisfied holidays. We offer varied exciting cruise deals to make our customer’s cruise holiday dreams come true. Our team of cruise specialists ensures the highest level of comfort for our customers. We cover almost every corner of the world including parts of Asia, Africa, Alaska, Australia, the Indian ocean, and many more. Optimus Holidays is a perfect place to experience luxurious cruise adventures with our partner cruise lines including Norwegian Cruise Line, MSC Cruises, Princess cruises, etc. Prioritising our customer’s happiness and satisfaction, Optimus Holidays always strives to make each and every trip full of lifelong positive memories. We believe in our values and ethics and stay true to our customers with our transparent and fair policy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

142 reviews

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4.9

All reviews

(142)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Iceland, Niagara Falls and NYC

We have just booked our first multi centre holiday through Travel Zoo with Optimusholidays. The agent named Ricky was very helpful indeed answering all our questions and concerns. Thank you.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Japanese Cruise

We booked a cruise around Japan with Sharon. She was extremely courteous, polite and very helpful. She understood our needs and explained all aspects of the package to us. We felt really comfortable booking with Optimus Holidays, will consider booking again with them and have no hesitation in recommending them.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, professional advice

Ricky was great. He answered all my questions, gave us the options we asked for so that we could choose the best package and made sure we were happy with everything at each stage of the booking process.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Our booking was done through Sharon

Our booking was done through Sharon, Who was extremely helpful and secured us a great deal. Nothing was too much trouble for her, and she made suggestions to us about transfers and hotels . I would certainly book through her on future cruises.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Kenny answered all our questions…

Kenny answered all our questions professionally and efficiently. We made several changes to what was advertised and nothing was a bother for Kenny. The booking process was easy. We do not travel until November so we do not have all our paperwork as yet. I will update my review after our holiday.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Competitive and exemplary service.

Their package was very competitive, but more importantly their service was exemplary. Throughout the booking process,and follow-up correspondence, I had a single point of contact with a dedicated advisor who was prompt to respond and very thorough. I recommend them most highly.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Optimusholidays are just wonderful

Optimusholidays are just wonderful, from start to finish. Couldn’t recommend them enough! They have found me two great holidays to New York and Italy! Will definitely be booking with them again.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Booking experience fab !

Booking experience fab !! Ricky was very professional,diplomatic and patient and gave us several quotes in order that we could customise our planned holiday to Japan. Can’t wait to go now - thank you 🙏

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

High quality customer service with amazing cruise quotation to the Carribean - cruise and flights.

Ricky tried his utmost and succeeded in finding me a cruise to the Caribbean on Sky Princess. A fantastic price. Even looked to change the flights so we could fly a few days earlier to Orlando. He was exceedingly patient and his response time on the live chat was very good.
As a retired teacher (old school) I have high standards and Ricky certainly lived up to my expectations. Thank you once again 😀

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

What a great company!

Ricky was so helpful to me. I have a friend from Germany coming and he adapted things for her to join me. When some things didn’t link up with the flights and the hotel, he upgraded us to another place, at no extra cost. It’s great to know that all the flights and bullet train tickets are all sorted out for us.
Ricky has been really friendly and helpful about it all, whilst working over Christmas.
I’m super excited for this trip now. May it be the first of many!

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Impressive Optimus

Top marks to Kenny at Optimus Holidays! We used to always use our local high-street travel agency and had never before arranged holidays over the phone or by email. We were nervous about trying this as we worried about the lack of face-to face contact and the fact that he is down south and we are in Scotland.
Our experience with him was first-class. He was knowledgeable, efficient, supportive, and always at the end of the phone when we needed him.
We couldn't believe it when , on experiencing a serious problem caused by Edinburgh Airport, he actually answered the phone at 6.35am! He talked us through what to do and all was well in the end.
We received all our paperwork from him, by post , as we prefer that to just email.
Nothing was too much bother for him and he arranged an amazing 3 week holiday to South Korea and Japan. He spotted an opportunity for getting premium seats on the plane at a good price and alerted us so we ended up travelling in comfort. We had a fantastic holiday ! We relied on Kenny and he pulled everything off. Well done and Thankyou! Miki

October 8, 2025
Unprompted review

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