Optiphar Reviews 

21,039
•
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

it's like a pharmacy but better. I mean, the assortment is astonishing, there's literally everything, I have spent a couple of hour filling up the basket and then making an order! exciting! to be fa... See more

Rated 5 out of 5 stars

I am extremely satisfied with Optiphar. I had ordered a cream from them from Netherlands. the first time it had come to our door and since we were not at home it has been by mistake returned to the Op... See more

Company replied

Rated 5 out of 5 stars

I've ordered several products from Optiphar. Items have always arrived in excellent condition and on time. On the occasions when I've reached out to customer support they have been very helpful.

Rated 5 out of 5 stars

Very impressed; Best prices & super fast delivery!! Will definitely be using your services in the future, thank you!

Company details

  1. Online Pharmacy
  2. also in
  3. Cosmetics Store
  4. Herb Shop
  5. Homeopathic Pharmacy
  6. Pharmacy
  7. Vitamin and Supplements Store

Written by the company

Optiphar Is een bij het FAGG erkende apotheek die naast een webshop ook verschillende fysieke vestigingen heeft in Vlaanderen. In onze online apotheek vind je een ruim assortiment aan verzorgingsproducten en voorschriftvrije geneesmiddelen. Je vindt een uitgebreide keuze in merken.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

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4.8

All reviews

(21,039)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible

Horrible! Still didn’t receive my package after all this time. I keep getting notification that my package is delayed. Will never order from here again.

December 30, 2023
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Reply from Optiphar

Dear Noemie

I am sorry to learn that the delivery of your order was not according to expectations. However, I cannot find any previous communication about this matter with our customer service department. Unfortunately, the delivery was delayed several times by the courier service for unknown reasons.

According to the information we obtained from the track and trace of your order, your package was eventually delivered on 8 January. If you still have not received your parcel, you may contact our customer service department by sending an e-mail to info@optiphar.com.

Our apologies for the inconvenience

Kind regards
Your Optiphar-team

Rated 5 out of 5 stars

I have ordered a creame form the Optiphar

I am extremely satisfied with Optiphar. I had ordered a cream from them from Netherlands. the first time it had come to our door and since we were not at home it has been by mistake returned to the Optiphar. I became upset about it. However, as soon as I contacted them and discussed this issue, they reacted very kind and again reshipped my item again to our home. I was so satisfied from how professional and kind they react and how much they cared and were responsible about what they had sold. I give them 5/5 :) and thank them again!

November 27, 2023
Optiphar logo

Reply from Optiphar

Dear Neda

I am very sorry to learn that the delivery of your order was so troublesome and that you have still not received your order. Unfortunately, I cannot find any previous communication about this with our customer service department. Therefore, they have just contacted you to find an appropriate solution to this unpleasant situation.

May I kindly ask you to review your rating of the review if you are satisfied with our customer service solution?

Kind regards
Your Optiphar-team

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