Another unhappy optimum customer
This is not the first time I have scheduled an appointment for service with Optimum and the technician didn't show up. I scheduled an appointment for 5-8. Rearranged my scheduled, left work early and got someone to drive my children to a flag football game and a soccer game in different places. After all that no one shows up. I called the company and after waiting for about 20 minutes they said sorry the technician will not make the appointment. I said why didn't anyone call. But the service agent kept saying sorry and not answering my question. Well after 15 pretty crappy years of putting up with optimum I am through. This is only the final straw.



