I didn't receive the 10% discount for registration on my order, i.e. it never arrived. Support said they would give it to me with the next purchase with proof attached. When the case arrive... See more
Company replied
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See what reviewers are saying
The iPhone case was beautiful and so functional. Not hiding the buttons is common sense but so many cases , even Apple’s , put a slight cover over buttons making more difficult to press. Your... See more
I had a few issues and doubts while making my purchase and receiving it so i had to contact support a couple times. They were extremely helpful and responded quickly. I did end up receiving my case wh... See more
Company replied
Oh I'm loving this case. Sophisticated and unique, and 100% practical too. It fits well, feels great and looks like it will do the job in being robust enough to stop my phone being damaged if I sho... See more
Company replied
Company details
Written by the company
Opulente embodies refined craftsmanship, timeless style, and environmental responsibility. Our meticulously crafted phone cases fuse sophistication with sustainability, ensuring your device is protected with elegance and care. With Opulente, you make a statement that reflects your discerning taste and commitment to a brighter, greener future.
Contact info
Smiltainio g. 22A, 47492, Kaunas, Lithuania
- info@opulente.eu
- opulente.eu
3.8
Great
26 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Bad case quality, bad support, bad return policy
I didn't receive the 10% discount for registration on my order, i.e. it never arrived. Support said they would give it to me with the next purchase with proof attached.
When the case arrived, I was shocked by the cheap plastic material.
They don't offer free returns, unless there is severe damage, for which they ask for pictures, videos, etc. Of course, if you don't like something or it doesn't match what you were hoping for, they don't offer returns. The company is in Lithuania and returning it costs you almost as much as the case.
Support was rude when I contacted them and explained why the quality was poor.
When you select a model and case from the menu, they don't just offer you a case for that model, but also for others within that series of phones, for example, you select the iPhone Air (which is marked as 17 Air) and click on the case you like, it shows you the first phone in the series (iPhone 17), with such a menu you can accidentally order the wrong case.
The estimated delivery time is not true, at least not for the region of Croatia and further south.
March 10, 2026
Reply from Opulenté
Thank you for taking the time to share your experience.
We'd like to address a few points, because we think the full picture looks quite different from what's described here.
Discount: We're sorry the registration discount didn't apply automatically. Our support team offered to honor it on your next order, which is the standard process when a code isn't applied at checkout. We acknowledge this isn't ideal and are looking at ways to make this smoother.
Return policy: We do not offer free returns for preference-based reasons, and we're transparent about this. What we do offer is a full refund with no return required if there's a quality issue, and all we ask for is a photo. We never received one from you, despite requesting it. That offer still stands.
Quality: Our cases are made from premium polycarbonate, which is a deliberate material choice. We understand it may not match everyone's expectations, but we'd still invite you to send us photos so we can assess whether there was an actual defect.
Support: We take this seriously. Rude communication is never acceptable on our end, and we'll look into the interaction. That said, we do ask customers to provide evidence of quality issues before issuing refunds, which is a reasonable and standard practice.
Phone model selector: This is valid feedback, and we're actively working on making the menu clearer to avoid any confusion between models in the same series.
Delivery: Estimated times can vary by region, and we're sorry it took longer than expected to Croatia.
We're reachable at info@opuelnte.eu if you'd like to resolve this directly.
Opulenté Support
Endurance
Really pleased with my purchase. Good quality. Customer Service was also very helpful.
December 18, 2025
Fast and Professional
I accidentally ordered the wrong version of the case I wanted, and they were quick to send out the new one for me.
October 5, 2025
OK, but nothing special
Shopping and shipping was excellent. The print quality on the cover is fine, looks good. Anyway it does not fit so well and feels like cheap hard plastic. Slippery on hand. One corner is loose. I also have one bulk 5€ case which fits better and better grip. So this feels a bit overpriced.
November 30, 2025
Reply from Opulenté
Hi there, thank you for sharing your honest feedback.
We are glad to hear that the shipping and print quality met your expectations, but we are truly sorry that the fit and feel of the case did not. A loose corner or a slippery feel is definitely not up to our standards, as our cases are designed to be secure and comfortable in hand.
Please contact us directly at info@opulente.eu with your order details. We would love to look into this for you and make sure we take care of it, whether that means sending a replacement or finding another solution that works for you.
Best regards,
Opulenté
Great support team and good product
I had a few issues and doubts while making my purchase and receiving it so i had to contact support a couple times. They were extremely helpful and responded quickly. I did end up receiving my case which was a gift for my boyfriend and he loved it. He drops his phone a lot and so far it’s held up really well. Will definitely be ordering one for myself next time.
November 20, 2025
Reply from Opulenté
Thank you so much for the 5-star review! We are thrilled to hear that our support team was able to help you through the process and that your boyfriend loves his new case. It is great to know it is holding up well against those drops, that is exactly what we aim for! We can’t wait to welcome you back when you are ready to pick out a design for yourself. Thanks again for choosing Opulenté
Great product
Great product, fantastic quality and the best service . All my questions where answered fast and my mistake in my order swiftly corrected by the staf. The best experience. Highly reccomend.
August 19, 2025
Beautiful and functional phone case
The iPhone case was beautiful and so functional. Not hiding the buttons is common sense but so many cases , even Apple’s , put a slight cover over buttons making more difficult to press.
Your customer service rivals Apple’s. And that is superior plus! I was confused on shipping message and you clearly explained in a very very short time!
Thank-you! Florence Campbell
September 13, 2025
Unprompted review
The image is grainy
The image is grainy, ugly, and bad quality and I think you know that.
July 12, 2025
Reply from Opulenté
Hi,
We’re truly sorry to hear about your experience. At Opulenté, we aim for the highest standards in both design and quality, so your feedback is concerning to us. This isn’t the level of craftsmanship we want to deliver.
Our team would like to look into this further and make it right for you. Could you please reach out to us at info@opulente.eu with your order details? We’ll review the case with our quality control team and offer you a suitable solution, whether that’s a replacement or a refund.
Thank you for bringing this to our attention, your satisfaction is very important to us.
Warm regards,
The Opulenté Team
Very cheap case
Really this is a made in china pladtic cheap case and they print something on it to justify its high price. The print was also done poorly.
July 3, 2025
Reply from Opulenté
Hi,
We’re truly sorry to hear you feel this way about your case, this is far from the standard we set for our products. Every Opulenté case is made in Europe, using premium materials with a multi-layer printing process designed for durability and vibrant detail, so what you’ve described does not reflect our usual quality.
We would like to make this right for you. If you could contact us at info@opulente.eu with your order number, our team will be happy to arrange a replacement or discuss other solutions. Your satisfaction matters deeply to us, and we want you to experience the premium protection and style Opulenté is known for.
Thank you for sharing your feedback, it helps us maintain and improve the standards our customers expect.
With care,
Opulenté Team
I had a great experience purchasing…
I had a great experience purchasing from Opulenté. It took around two weeks to get to me, although with international shipping, that is very fair. I am very happy with the product & quality.
May 5, 2025
Reply from Opulenté
Hi,
We’re delighted to hear you had a great experience with us! ✨
Knowing you’re happy with the product and quality truly makes our day.
Thank you for choosing Opulenté, we can’t wait to serve you again.
Warm regards,
Opulenté Team
Fast shipping, great design.
Came faster then from in country store.
Great value for money and design
April 25, 2025
Reply from Opulenté
Thank you so much for your feedback!
We’re thrilled to hear the case arrived so quickly and that the design impressed you. Providing great value and premium aesthetics is what we aim for, and your words truly affirm that. Appreciate you choosing Opulenté!
– Team Opulenté
Found this website through a Reddit…
Found this website through a Reddit post. Usually I am very reluctant to try brands that don’t have a lot of exposure but the price was good so decided to give it a try. The phone case I got is lovely, the design is crisp and bright. The order was shipped promptly and arrived quickly. I have no complaints at all. I would order from them again next time I need a case.
March 25, 2025
Reply from Opulenté
Thank you for giving us a chance — we’re so glad you did!
It means a lot to hear that our product and service exceeded your expectations. We’re committed to quality in every detail, and it’s wonderful to know the design and experience resonated with you. Looking forward to having you back when it’s time for your next case! 🌟
Reply from Opulenté
Thank you for your kind words! We’re thrilled to hear that you love the design and quality of our cases. Your support means the world to us! 😊✨
The case design is beautiful but…
The case design is beautiful but I am disappointed that apple has the magsafe options and samsung doesn't even though its capable, i still decided to order knowing this and use an adapter unfortunately my 2 star review is due to how scratched up the case is already in 2 weeks of use
January 27, 2025
Reply from Opulenté
Thank you for your feedback, and we’re truly sorry to hear that the case did not meet your expectations. While we strive for the highest quality, it sounds like something went wrong, as this is not the standard we uphold.
Regarding MagSafe, it is an Apple standard, and until Samsung fully implements and defines the Qi2 standard, we cannot add built-in MagSafe magnets. It could interfere with certain internal components like the S Pen and others, as Samsung devices are not currently designed for full MagSafe compatibility.
We’d love to make this right—could you please reach out to us via email with more details? We’d be happy to find a solution for you.
Looking forward to hearing from you!
Best,
Opulenté Customer Support
Reply from Opulenté
Thank you so much for your kind words and 5-star rating! 🌟
We’re thrilled to hear you loved the product and had a great experience with our service and shipping. Your support means the world to us!
– Team Opulenté
return attempted
November 15, 2024
Reply from Opulenté
Thank you for sharing your feedback.
We understand your disappointment and truly regret that our return policy didn’t meet your expectations. Your review seems to reflect your frustration over being unable to return a product after the 14-day return period had passed, as outlined in our policy.
At Opulenté, we strive to provide clear and fair guidelines while maintaining a premium customer experience. While our return policy adheres to industry standards, we did offer you a personalized solution—a significant discount on an alternative product that may better meet your needs.
We value all customer feedback as it helps us improve.
Warm regards,
The Opulenté Team
I love their designs
I love their designs, they’re so pretty and unique. I love that a tree is planted for every purchase too! For the product itself, the quality could be better, it’s not that it’s bad or anything but you can see the plastic is a bit on the cheaper side. Also there is no lining inside, which would’ve been nice. But as i said, the designs are so cute and if the plastic doesn’t chip or break easily then i would definitely recommend. Besides you’d be planting a tree 🫶🏼
Edit:
I realized after seeing their reply that i forgot to mention three things:
1. My comment was for the snap case, can’t speak for other models.
2. I loved their designs AND the quality of the print, just the material quality could be better.
3. I really appreciate the free shipping, that’s always so nice to have.
That being said, i also want to thank you for your lovely reply. It’s amazing to see brands care about their customers and their opinions, keep up the good work and I’ll definitely buy more from you in the future 🌱🫶🏼
November 11, 2024
Reply from Opulenté
Thank you so much for sharing your thoughts and for supporting Opulenté! We’re thrilled to hear you love our designs and appreciate the tree-planting initiative. Your support means a lot to us. 🌱
We’re sorry to hear the quality didn’t fully meet your expectations. Your feedback is incredibly valuable, and it’s comments like yours that help us identify areas where we can improve. We’re already exploring ways to enhance the durability and feel of our cases while maintaining their unique style.
Thank you for helping us grow and improve – both as a brand and for the planet!
Second order, flawless experience
This is my second order with this company. Previously, there was a small hiccup with the delivery time, but this time everything went perfectly. The item was delivered within a few days, and the communication was excellent. I truly enjoyed my purchase experience and would highly recommend this company to all my friends. Great job!
October 30, 2024
Reply from Opulenté
Thank you for sharing your feedback! We’re thrilled to hear that your second experience with Opulenté was flawless. We take great pride in our attention to detail and ensuring that every step of the process exceeds expectations. Your support means the world to us, and we’re so pleased that the delivery and communication met your standards. We look forward to serving you again and appreciate your kind recommendation!
Decent cover but a bit overpriced
The cover seems well made, but i was expecting a better print quality for 30€.
October 5, 2024
Reply from Opulenté
Dear Alessandro
Thank you for sharing your thoughts. At Opulenté, we always strive for perfection and are committed to ensuring our customers love their products. We’ve reached out to you via email to discuss the issue further and provide a solution that meets your expectations.
We truly value your feedback and are eager to make things right.
Warm regards,
Opulenté
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