Opus Retail Solutions Limited Reviews 31

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

We've had an excellent experience working with Opus for the last 8 years. Brilliant service getting our system moved across from our previous EPOS. They even came all the way to Shetland to make... See more

Rated 5 out of 5 stars

We have been working with OPUS for 20 years and have always found their support team to be helpful and quick to resolve any issues. OPUS consistently improves their products and has completed several... See more

Rated 1 out of 5 stars

The overall experience with Opus has been horrendous. It started out terribly with a poor installation and a worker that clearly had zero idea of how the “system” was setup. The self ordering... See more

Company replied

Rated 5 out of 5 stars

Opus have managed our EPOS system for many years and they continue to offer an efficient, friendly and bespoke service. If you ever have any questions or issues they are always on hand to sort it out... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

We provide a full omni-channel EPOS solution for Retailers, a number of which are PLC's. With sites worldwide across more than 50 Retail sectors, our Retail Manager software gives our Clients the benefits of both worlds-The speed & reliability of a SAP database system along with the flexibility of cloud reporting via a “hybrid” platform. We are a "one-stop shop" providing specification, customisation, installation and award winning after sales support. We invest six figure sums in R&D annually to ensure our software remains best of breed.


Contact info

3.9

Great

TrustScore 4 out of 5

31 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

It’s important people know to not use Opus!

The company called Opus Retail were previously Zotto.

My card payments went missing and now they have started again in Ireland. Disgusting.

June 10, 2024
Unprompted review
Opus Retail Solutions Limited logo

Reply from Opus Retail Solutions Limited

Hi Danny
Opus Retail Solutions is not previously Zotto. Opus Retail Solutions has been operating for many years & we have many loyal customers who can verify this.

Rated 5 out of 5 stars

Revolutionizing Our Burger Bar Experience

I am thrilled to share my incredible experience with OPUS Retail Solutions' self-ordering kiosk at my burger bar. The implementation of this innovative technology has truly transformed the way we handle orders, creating a seamless and efficient process for both our staff and customers.

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

success story with Opus Retail Solutions Limited

As one of the oldest Opus Retail Solutions Limited partner in Saudi Arabia we are working together to support our customer in the region, I am proud to confirm that ( Niall, Paul Jackson, Mechislav ) are one of the best technical and support team I worked with during my 30 years of experience in IT.
I am highly recommended Opus Retail Solutions Limited to be your business partner.

Ahmed Khalil
CEO
PerformICT.

May 31, 2020
Unprompted review
Opus Retail Solutions Limited logo

Reply from Opus Retail Solutions Limited

Many thanks for your kind words Ahmed

Rated 5 out of 5 stars

Great company and always on hand to…

Great company and always on hand to help, would definitely recommend Opus Retail Solutions.

May 21, 2020
Unprompted review
Opus Retail Solutions Limited logo

Reply from Opus Retail Solutions Limited

Many thanks. I hope all is going well for you in these difficult times

Rated 5 out of 5 stars

Lifelong

Dealt with Niall & David for many years. Couldn't ask for more.

May 20, 2020
Unprompted review
Opus Retail Solutions Limited logo

Reply from Opus Retail Solutions Limited

Many thanks Pascal, hope you are keeping well in these difficult times

Rated 5 out of 5 stars

Excellent company to work with

Been working with these guys for about 18 months now and the system provided is ideal for what we need with a major technology shift up from where we were before. From planning to implementation, it was super quick but at a pace we were happy to move at. The best part in dealing with Opus is the aftersales and service levels they provide though. Any time there is a problem it's resolved very quickly. The support is excellent and deserves 5+ stars on its own. Can't recommend them highly enough.

May 20, 2020
Unprompted review
Opus Retail Solutions Limited logo

Reply from Opus Retail Solutions Limited

Thank you Andrew for your kind comments. They are much appreciated esp in the difficult times we are all in. Look after yourself.

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