I received a faulty scalp massager (OpuScalp Viva) and received no response from the customer care team when I reached out for help :(
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I like the massage feature and the red light but very little oil actually comes out which defeats the purpose. I am have to add the oil first and then use the tool for the massage and light feature.... See more
Well i made the mistake of putting in awrong address, Chole was very helpful and polite with ensuring i get the product after it had changed hands with many carriers.
Company replied
Watch out FRAUD! The package isn't being delivered to me for literally no reason. I received an email saying that it's being returned to them because they couldn't reach me (I literally order continu... See more
Company replied
Company details
Written by the company
Discover Opussima – where opulence meets beauty! Explore our range of luxurious and innovative haircare products designed to enhance your beauty rituals and offer a transformative self-care experience. Elevate your beauty with Opussima today!
Contact info
Bowery Dr, 34787, Winter Garden, United States
- +1 (800) 963-1799
- help@opussima.com
- opussima.com
Reply from Opussima
Dear Julia,
Thank you so much for taking the time to share your experience and feedback with us. We truly value your insights and the opportunity to learn and improve. Understanding that you expected more guidance on which oils work best with the OpuScalp Viva, we recognize the importance of providing our customers with comprehensive information to enhance their experience. We are genuinely sorry for any inconvenience this may have caused you.
We’re committed to enhancing our customer experience and your input plays a crucial part in that process. As a result, we’re taking steps to improve our communication and ensure our customers have all the information they need for the best possible experience with OpuScalp Viva. Please feel free to reach out to our customer service team if you have any further suggestions, questions, or need assistance.
Thank you again for your feedback. We’re looking forward to serving you better in the future.
Warmly,
Opussima
very bad customers service
I'm very disappointed about the service. I bought an Opussima scalp massage and i received a Tracking number but after 3 days of my purchase, i become an Email that the item couldn't be delivered( yeah it was strange that only after 3 days they could deliver the item because the item is supposed to come from USA and on the website is the shipping duration about 7-15 days). My address wasn't false and my name is on the bell doors, i received many Packages on the same week without problem but despite of this the item is returned to the shippers. I contacted the customers service but they didn't propose any solution and no refund. I didn't become the Item and they didn't refund me even if they received the returned item. I saw that many customers have the same Problem as me. So i don't suggest anyone this Mark. BE AWARE
January 29, 2024
Unprompted review
Reply from Opussima
Dear Tatiana,
We're deeply saddened to hear about your disappointment with our service, and we sincerely apologize for the inconvenience and frustration you've experienced. It's concerning to learn about the issues you faced with the delivery of your OpuScalp massager and the subsequent communication with our customer service team.
Upon reviewing your case, it was noted that our carrier partner, Deutsche Post, encountered delivery challenges, citing reasons such as the potential absence of a name on the doorbell, changes in residency, or difficulties locating the recipient based on the provided address details. However, we understand that these explanations do not align with your experience, as your address details were accurate and you've successfully received other packages.
We recognize the importance of not only providing quality products but also ensuring that our customer service matches the high standards our customers deserve. It's clear in this instance, we fell short, and for that, we are truly sorry.
Taking full responsibility for the inconvenience this has caused, we have processed a full refund for your purchase. We believe in making things right for our customers and want to assure you that your experience is not reflective of the high standards we set for ourselves.
We're committed to learning from this situation and improving our services to prevent such occurrences in the future. If there's anything more we can do to rectify this situation or if you have further feedback or needs, please don't hesitate to reach out directly. Your satisfaction and trust in our brand are of utmost importance to us.
Thank you for bringing this to our attention, and once again, we extend our sincerest apologies.
Warmly,
Opussima
Oil hardly distributes and painful
Oil hardly distributes and metal nodes feel like spikes on scalp. I’m better off using my fingers since it’ll distribute and massage oil better in my scalp than this flimsy overpriced machine.
January 8, 2024
Reply from Opussima
Dear valued customer,
We were truly disheartened to hear about your recent experience with our OpuScalp Viva. Please accept our heartfelt apologies for any discomfort and dissatisfaction you faced. It seems we may not have clearly communicated the best way to use the device to ensure a gentle and effective scalp treatment. The intention behind the design of the metal nodes is to softly stimulate the scalp, and the oil is meant to be distributed more evenly by lightly pressing the tank cap, rather than applying pressure with the device itself.
Your feedback is invaluable to us, as it highlights areas where we can improve not only our products but also how we communicate their use to our valued customers like you. We understand the frustration of not having your expectations met, especially when trying to care for your well-being.
To make amends and in hopes of turning your experience around, we've issued a full refund to you. Moreover, we would be honored to personally assist you in navigating the use of the device more comfortably. Your satisfaction is our utmost priority, and we are here to support you in any way we can.
Please feel free to reach out to us directly at your convenience. We are eager to restore your faith in our brand and to ensure a positive experience with our products moving forward.
Warmly,
Opussima
Reply from Opussima
Dear Emma,
We are truly sorry to hear that your item never arrived, and it appears there was an oversight with the shipping process. We deeply regret any inconvenience this has caused you and are fully committed to making things right. To begin addressing this issue, we have processed a full refund for your order.
Your trust in us is paramount, and we hope to have the opportunity to regain that trust and provide you with the service you deserve. We're here to ensure a better experience for you in the future and sincerely hope you'll consider giving us another chance to make a positive impression.
Warmly,
Opussima
Well i made the mistake of putting in…
Well i made the mistake of putting in awrong address, Chole was very helpful and polite with ensuring i get the product after it had changed hands with many carriers.
January 5, 2024
Reply from Opussima
Dear Diane,
Thank you so much for taking the time to share your experience with us.
We’re thrilled to hear that Chloe was able to assist you effectively, especially given the challenges with the address mishap. It’s our top priority to ensure that even when things don’t go as planned, we’re here to make things right and support you every step of the way. Your patience and understanding throughout the process are greatly appreciated, and we’re so glad that everything was resolved to your satisfaction.
Should you need anything further or have more feedback to share, please don’t hesitate to reach out. We look forward to serving you again in the future. Thank you for choosing us and for your kind words.
Warmly,
Opussima
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