Non existent customer service. I reached out via email and never received an answer. Questionable product quality. Pocket lining of the pants I bought opened up in the first week. Pricing is good thou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great local shop for ballers, and that's a rare thing nowadays. This time we bought online, after the order was taken it took few days to process it (5 working days) but as soon as we contacted the cu... See more
Fast shipping, nice product with more than fair discount. Shipping costs are pretty high compared to other sites, but you get models, that elsewhere are sold out. Highly recommended site from me to... See more
The product arrived in perfect condition and as requested. I am not giving the highest rating because, unlike other products I have ordered online, the tracking information was scarce and never provid... See more
Company details
Information provided by various external sources
Founded by sneaker collectors, Oqium wanted to give the community something different that would give them a new vision by infusing the world of basketball into the sneakergame.
Contact info
Kleine tocht 6, 1507CB, Zaandam, Netherlands
- 020 722 07 01
- customerservice@oqium.com
- oqium.com
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dont buy
I Can see a lot of negative comments on This site was gonna buy some 10 pair of shoes as gifts lucky i read the comments, thank you Trust Pilot.
April 9, 2025
Unprompted review
Ordered some trainers a week ago
Ordered some trainers a week ago. They haven’t even been dispatched from the warehouse and the customer service is non existent
April 8, 2025
Unprompted review
I received the wrong shoes
I received the wrong shoes, sent several (4) emails. Not one reply from the seller. Still have someone elses shoes.
March 27, 2025
Ordered 2 pair of the same shoe in…
Ordered 2 pair of the same shoe in different sizes. They cancelled one pair without explanation. The pair they sent me had some imperfections, which sucks for a nearly 250 euro's pair of shoes. At least check the product before sending it. It took aeons to arrive, I WILL NOT be ordering from them again.
March 26, 2025
Oqium never fails
Oqium never fails! Always L on the SNKRS app but Oqium always delivers a W.
thanks guys!
March 26, 2025
Disappointing experience – no response at all
I ordered a item through their online shop, but the item I received was clearly a different color than the one shown on the website. I contacted customer support with a polite request for a prepaid return label, since the product was not as advertised.
After receiving no response, I followed up with a second email – again, no reply.
It’s extremely frustrating to be ignored completely, especially when the mistake was clearly on the seller’s side. I expected better service and accountability.
Unfortunately, I cannot recommend this shop based on my experience.
March 21, 2025
Easy proces
Easy proces, I received a email regarding a sale on some products. good update communication & nice products!
March 19, 2025
Had a very good experience
Had a very good experience. Excellent price of shoes on sale and delivered with no issues.
March 19, 2025
No sign of my order!
Ordered the trainers and they still have not arrived 5 days after the estimated delivery date. Sent an email to customer services and still no response regarding a refund. No trainers and no money back!!
March 17, 2025
Nice discounts on items delivered on…
Nice discounts on items delivered on time and easy to follow your order via the track and trace link.
March 13, 2025
WHERE IS MY ITEM???
WHERE IS MY ITEM!!
My item was supposed to arrive between Tuesday 18th march - Friday 21st march 2025, I still have not received anything and had no update or response from anyone at oqium
March 21, 2025
Unprompted review
Perfect
Bought some NBA items with discount in the sale. Very happy with the items: good prices, fast delivery within a couple of days and safely packaged. Would recommend!
March 6, 2025
¿Where is my package?
It's been more than 10 days, and I still haven't received the package. The delivery date was between March 10 and March 12.
March 5, 2025
Reply from Oqium
Hi Pedro,
We're sorry to hear that you had a disappointing experience with us. After reviewing your case, we can confirm that your package was shipped the day after you placed your order. Unfortunately, we don’t have control over delays once the shipment is handed over to the courier. However, we will follow up with the shipping provider to understand why it took longer than expected.
We’re glad to hear that your order has now arrived, and we truly appreciate your patience. If you have any further questions or concerns, please don’t hesitate to reach out to us. Once again, we apologize for any inconvenience this may have caused and remain committed to continuously improving our service.
Best regards,
Oqium Customer Service
All in due time and perfect condition
All in due time and perfect condition.
I recommend Oqium
February 28, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.