Orange Packaging UK Reviews 51

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I ordered all our paper towel holders and towels from Orange Packaging as they have my favourite brand (selpak) and at great prices. Delivery was quick and well tracked. An issue with a missing ite... See more

Rated 5 out of 5 stars

I was wanting Z fold paper towels and they had them at a reasonable price. Unfortunately they sent toilet rolls instead but within 2 days of my making a phone call to them about their mistake, the co... See more

Rated 4 out of 5 stars

After placing my order, I was lead to believe delivery would happen within 3-4 days. When this did not happen I contacted the company, then everything changed. They told me what the issue was, and fro... See more

Rated 4 out of 5 stars

pizza boxes arrived quickly , slightly lower quality than ones i have been using but they do the job and bit better to recycle . Might need a bit more packaging / covering when posting in case rainin... See more

Company details

  1. Packaging Supply Store

About Orange Packaging UK

Written by the company


Welcome to Orange Packaging!

We specialize in high-quality packaging solutions for diverse businesses. Our commitment to excellence, innovation, and customer satisfaction has made us a leading partner in the packaging industry. We believe packaging plays a vital role in product success, leaving a lasting impression. Our flexible approach allows us to meet evolving needs by delivering innovative, sustainable, and cost-effective solutions. With a customer-centric approach, we go above and beyond to understand your unique requirements, tailoring our packaging solutions to meet your exact specifications.

Contact us, and let's Orange all your packaging needs!

Free Delivery On Orders Over £100:

For England and Wales: Standard delivery is free for orders over £100 (excluding VAT).

For the EU countries: Standard delivery is free for orders over £250 (excluding VAT).

Quality and Innovation:

We are committed to delivering packaging solutions of the highest quality, sourcing innovative materials and designs that meet industry standards. By staying updated with trends, we ensure our packaging remains at the forefront, helping you stand out in the market.

Customized Solutions For Your Needs:

We understand every business is unique, so we offer customizable packaging options to meet your specific needs. Our experienced team collaborates closely with you to create packaging that aligns with your vision and values.

Sustainability Commitment:

We prioritize sustainability and offer eco-friendly packaging alternatives to minimize environmental impact. From recyclable materials to biodegradable options, we help you reduce your carbon footprint and contribute to a greener future.

Customer Satisfaction:

Your satisfaction is our priority. We provide exceptional service throughout the entire process, from consultation to delivery. Our knowledgeable team is ready to assist you, offering expert guidance and support.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

51 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A great company for your cleaning needs

I ordered all our paper towel holders and towels from Orange Packaging as they have my favourite brand (selpak) and at great prices.
Delivery was quick and well tracked. An issue with a missing item was resolved swiftly and without doubt.
I would not hesitate to recommend them for your business needs.

February 3, 2026
Rated 4 out of 5 stars

Prompt delivery

Prompt delivery - item as described. But the delivery driver just left the package outside without knocking or ringing the doorbell.

December 18, 2025
Rated 4 out of 5 stars

Good quality product, 10% welcome discount doesn’t work

We ordered hand paper and the product was very good quality, delivery was good. Overall good experience, however the welcome 10% discount code didn’t work for the first order which was a shame!

November 10, 2025
Orange Packaging UK logo

Reply from Orange Packaging UK

Thank you for your review and for choosing us for your Z-fold hand towels.

We’re really pleased to hear that you were happy with the product quality and delivery.

We’re sorry about the 10% welcome discount not working on your first order. We recently removed this offer from our website, but due to a technical issue the message may have still appeared on a few pages for a short time. This has been fully corrected across the site, and we take full responsibility for the confusion caused.

As a gesture of apology, we’ve set up a 10% discount for your next order. We’ll email you shortly with your personal discount code and instructions on how to use it at checkout.

If you ever need any help with an order, please feel free to contact us and we’ll be happy to assist.

Regards,
Orange Packaging and Supplies Team

Rated 5 out of 5 stars

Ordered bulk kitchen rolls

Ordered bulk kitchen rolls which Evri have dreadful problems delivery average 3 weeks . Orange via Amazon delivered in 2 days via Evri . Brilliant service will use again .

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

I was wanting Z fold paper towels and…

I was wanting Z fold paper towels and they had them at a reasonable price. Unfortunately they sent toilet rolls instead but within 2 days of my making a phone call to them about their mistake, the correct item had been delivered.
I've not used the towels yet but as they told me to keep the toilet rolls, I have tried one of those and they are decent quality.

July 25, 2025
Rated 5 out of 5 stars

Always a great service.

Always a great service.
Things can and will go wrong with any company's deliveries some time but what separates the professionals from the cowboys is how responsive and helpful the customer service is. I found Orange Packaging to be outstanding in the way that they rapidly and efficiently resolved my issue beyond my expectations. Well done. You've just made me a consistent repeat customer.

July 7, 2025
Rated 1 out of 5 stars

Very disappointed

To be honest i dont know if im coming or going with this company.my order has been lost by Evri.i contacted the company.i got an answer saying the item has to be returned to amazon and i have to send the order number to them before i get my refund.i cant send a package when i did not receive it in the first place.disgraceful treatment of customers.

June 16, 2025
Unprompted review
Orange Packaging UK logo

Reply from Orange Packaging UK

Hi Kay,

We’re genuinely sorry for the confusion and frustration this has caused.

Here’s what happened and what we’re doing to fix it—fast:

Why our first reply mentioned returning the item to Amazon
– The order ID you quoted in your first message corresponds to a purchase from July 2023 (two years ago), which Amazon itself packed and shipped. For those “Fulfilled by Amazon” orders, Amazon’s own returns process applies, so that’s why we initially directed you back to them.

The parcel that’s actually missing
– We now realise you are referring to your 6 June 2025 order that Evri collected on 9 June and has not yet delivered. You absolutely do not need to return anything you never received, and we apologise for ever giving that impression.

What we’re doing right now
– We have already escalated a “missing parcel” search with Evri.
– If Evri can’t locate the package quickly, we’ll issue a full refund—no return required.
– Either way, we’ll keep you updated every step of the way.

Once again, we’re truly sorry for the mix-up and appreciate your patience as we put this right.

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