Orangesalesandlettings Reviews 

38
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Extremely disappointed with the lack of humanity and professionalism from Orange Sales and Lettings. A few days into our tenancy in Newcastle, my wife suffered a medical issue that made th... See more

Company replied

Rated 1 out of 5 stars

Dishonest staff. Over-bearing scrutiny on rental properties for any sign of something not to their liking.. Don't answer phone-calls nor resolve issues for tenants. Might be good for investor... See more

Company replied

Rated 5 out of 5 stars

Me and my girlfriend bought our first house that was advertised with orange sales and lettings (Billingham Branch). Julie hulme was our estate agent and being first time buyers we had lots of question... See more

Rated 5 out of 5 stars

We would like to thank Orange Sales & Lettings for their help in selling our property. Our contact, Julie Hulme, provided exceptional service throughout, we were constantly kept up to date with any pr... See more

Company details

Written by the company

Top class estate agency operating across the North-east region


Contact info

3.3

Average

TrustScore 3.5 out of 5

38 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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3.3

All reviews

(38)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Estate agents

Used orange letting recently in the capacity of estate agent.
Quite a long process, after a few problems along the way , I’d like to give a big shout out to Julie Hulme who went the extra mile to help resolve issues. She got back to me when requested, an asset to this company.

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Felt like dealt with juvenile children who respond in a professional manner by calling you “mate”. Broken promises, never did they turn up for house maintenance with dates and times agreed. Even times they had been you wouldn’t have known or known they had been. Poor company, easy to take your money out the bank though.

October 22, 2023
Unprompted review
Rated 5 out of 5 stars

professional service

We've been working with David and the team at Orange Sales and Lettings helping our clients with their finance to buy investment properties. The team are very professional, respond quickly to queries and look after their clients providing a handholding service to them which makes my job easier. I'd recommend their services.

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

A***

Dave and the team were great, good communication, always there to answer any questions or queries, kept me up to date throughout the process making it a pleasant experience from start to finish 😁

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

David and the team were the agents for a property I have recently completed on
It was a long process given the legal queries over ‘freehold’ and an apartment
I have to say that honesty, integrity and timely responses are important to me and David met all three
Given the length of time involved my experience has been excellent and my heartfelt thanks are passed on in this review

July 18, 2023
Unprompted review
Rated 1 out of 5 stars

Dishonest staff

Dishonest staff. Over-bearing scrutiny on rental properties for any sign of something not to their liking..

Don't answer phone-calls nor resolve issues for tenants. Might be good for investors, but not tenants. AVOID!

They are trying to get rid of the review now straight away...shows the level of dishonesty. A right to remain anonymous due to an aggressive member of staff - no hidden agenda here. Truthful review.

They had a bad review on Zoopla too (evidence available) but strangely it disappeared off the site...wanting rid of the truth so they ensured it was removed.

September 30, 2022
Unprompted review
Orangesalesandlettings logo

Reply from Orangesalesandlettings

Anonymous reviews generally indicate a hidden agenda. We also have no control over Zoopla reviews. Many thanks

Rated 5 out of 5 stars

5* service

If your wanting a smooth sale with fast responses to your queries at the best fees in the area, honestly these are your people. A fantastic company, selling our property in only 7 weeks start to finish. Not only did they find our tenants a new home. They secured a quick sale for our property in a time when sales are generally quiet, Jan/Feb. Communication between owner/buyer has been exceptional. Making this the smoothest move ever. I can't thank David and the team at Orange enough for their professional advice and great service

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

An agent like no other.

Orange Sales and Lettings are an agent like no other, they understand what it’s like to be a landlord and make the whole experience seem easy. I would thoroughly recommend them to any landlord.

December 7, 2022
Unprompted review
Rated 5 out of 5 stars

I have used Orange Lettings for the…

I have used Orange Lettings for the last 3 years now and I can honestly say they are the best letting agent in the North East. Personable service and great power team. David and the team are very knowledgable and really care about their tenants too. Very refreshing.

December 8, 2022
Unprompted review

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