Extremely disappointed with the lack of humanity and professionalism from Orange Sales and Lettings. A few days into our tenancy in Newcastle, my wife suffered a medical issue that made th... See more
Company replied
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Extremely disappointed with the lack of humanity and professionalism from Orange Sales and Lettings. A few days into our tenancy in Newcastle, my wife suffered a medical issue that made th... See more
Company replied
Dishonest staff. Over-bearing scrutiny on rental properties for any sign of something not to their liking.. Don't answer phone-calls nor resolve issues for tenants. Might be good for investor... See more
Company replied
Me and my girlfriend bought our first house that was advertised with orange sales and lettings (Billingham Branch). Julie hulme was our estate agent and being first time buyers we had lots of question... See more
We would like to thank Orange Sales & Lettings for their help in selling our property. Our contact, Julie Hulme, provided exceptional service throughout, we were constantly kept up to date with any pr... See more
Top class estate agency operating across the North-east region
United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Used orange letting recently in the capacity of estate agent.
Quite a long process, after a few problems along the way , I’d like to give a big shout out to Julie Hulme who went the extra mile to help resolve issues. She got back to me when requested, an asset to this company.
Terrible customer service. Felt like dealt with juvenile children who respond in a professional manner by calling you “mate”. Broken promises, never did they turn up for house maintenance with dates and times agreed. Even times they had been you wouldn’t have known or known they had been. Poor company, easy to take your money out the bank though.
Really friendly and helpful staff who kept me informed of the sales process from start to finish.
We've been working with David and the team at Orange Sales and Lettings helping our clients with their finance to buy investment properties. The team are very professional, respond quickly to queries and look after their clients providing a handholding service to them which makes my job easier. I'd recommend their services.
Dave and the team were great, good communication, always there to answer any questions or queries, kept me up to date throughout the process making it a pleasant experience from start to finish 😁
David and the team were the agents for a property I have recently completed on
It was a long process given the legal queries over ‘freehold’ and an apartment
I have to say that honesty, integrity and timely responses are important to me and David met all three
Given the length of time involved my experience has been excellent and my heartfelt thanks are passed on in this review
Excellent service by Orange Lettings, staff very polite and helpful.
Good communication, kept informed all the way. Nothing was a problem.
Dishonest staff. Over-bearing scrutiny on rental properties for any sign of something not to their liking..
Don't answer phone-calls nor resolve issues for tenants. Might be good for investors, but not tenants. AVOID!
They are trying to get rid of the review now straight away...shows the level of dishonesty. A right to remain anonymous due to an aggressive member of staff - no hidden agenda here. Truthful review.
They had a bad review on Zoopla too (evidence available) but strangely it disappeared off the site...wanting rid of the truth so they ensured it was removed.

Reply from Orangesalesandlettings
If your wanting a smooth sale with fast responses to your queries at the best fees in the area, honestly these are your people. A fantastic company, selling our property in only 7 weeks start to finish. Not only did they find our tenants a new home. They secured a quick sale for our property in a time when sales are generally quiet, Jan/Feb. Communication between owner/buyer has been exceptional. Making this the smoothest move ever. I can't thank David and the team at Orange enough for their professional advice and great service
Great team at Orange 🍊 helpful, knowledgeable and very easy to deal with. Highly recommend for sales and lettings
Orange Sales and Lettings are an agent like no other, they understand what it’s like to be a landlord and make the whole experience seem easy. I would thoroughly recommend them to any landlord.
I have used Orange Lettings for the last 3 years now and I can honestly say they are the best letting agent in the North East. Personable service and great power team. David and the team are very knowledgable and really care about their tenants too. Very refreshing.
Exceptional, is how I’d describe my experience! Especially with service organisation and communication!
Fantastic customer service from start to finish, David & the team let out my property fairly quickly & I was kept updated throughout the whole process.
Fantastic service. Maintenance always tended to quickly and efficiently.
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