Orbion Reviews 

71
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning rings and gorgeous earrings, highlighting the superb craftsmanship, brilliant stones, and overall high-quality materials used in every piece. Many people are also thrilled with the beautiful, sturdy packaging that feels luxurious to the touch and makes opening orders feel special. Consumers consistently note that the customer service is exceptional, with team members being very communicative, helpful, and quick to answer any questions. Reviewers truly appreciate the thoughtful, personalized approach, including receiving detailed updates, design mockups, and preview photos of their custom jewelry before shipping.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing immense satisfaction with their... See more

Quality

Customers consistently report deep satisfaction and delight regarding product quality. Reviewers frequently... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

Staff

People report positive experiences with staff, describing them as communicative, helpful, and very responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely LOVE my new ring!! Orbion was prompt in responding to my 1000 questions, resized the ring for me prior to shipment and sent it out when they said they would. With so many different vendors... See more

Rated 5 out of 5 stars

I ordered a custom wedding ring set from Orbison and it turned out so beautifully. The craftsmanship is amazing and it’s definitely worth the price. Soniya was very communicative and answered all my q... See more

Rated 5 out of 5 stars

I am absolutely thrilled with my engagement ring and had such a wonderful experience ordering from Orbion Jewels. Kunal was so thoughtful in his communication throughout the whole process. He was very... See more

Rated 5 out of 5 stars

Their customer service is the best! I ordered a custom engagement ring and they were extremely patient and detailed when iterating on the design with my (many) comments. I'm so happy with how the ring... See more


Company details

  1. Jewellery Manufacturer

Written by the company

We are a jewellery brand specializing in unique moissanite designs, meticulously crafted to resonate with your individuality. From bespoke creations to ready-to-wear pieces, we tailor jewellery with love and care.


Contact info

4.9

Excellent

TrustScore 5 out of 5

71 reviews

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4.9

All reviews

(71)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service and expeditious.

My ring CAD design was sent very quickly and I was delighted with the results. The timeline was realistic and only delays were in my wanting to make sure every detail was perfect. Kunal was always very quick to help with anything.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Bette than I could have imagined!

I cannot recommend Orbion Jewels enough. Kunal was quick to respond to my initial message and created CAD designs matching my request perfectly. The payment and process was explained clearly, and Kunal kept in contact throughout, showing me the stone when it was cut, then the ring when it was complete. I don't doubt that should there have been any issues (which there weren't - it was perfect!) that Kunal would have done whatever possible to resolve them. The ring arrived beautifully packaged and I can't express how high quality it is and how it is exactly as planned. The price and quality compared to anything else I could find is just incredible. If you're hesitating to order - don't! Utilise this amazing business, I will definitley be ordering again and might just have found my custom jeweller for life! Thank you Orbion!

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

Will buy from Orbion again!

I am beyond happy with my Orbion order! I had a costume piece made, was kept updated throughout the whole process and received the beste costumer service possible! We ordered this ring as an engagement ring for my husband with a little pear moissanite to match my engagement ring! It looks so cute! The craftsmanships is amazing, materials are high quality! I have bought from similar sellers but Orbion definitely was the best in all categories, I will therefore definitely come back an buy more from Orbion!

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

I worked with Kunal for quite a long…

I worked with Kunal for quite a long time going back and fourth with my designs and incorporating his expertise and professional advice. He was patient, respectful and kind the entire process. I had a custom diamond pendant created which is truly spectacular. I highly recommend Kunal and his team.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Their work is so so gorgeous


Their work is so so gorgeous! I was able to send my scribbled idea and they very quickly translated it into a beautiful item of jewellery and had it made and shipped to the UK. I received a CAD, stone video and final item video all in very responsive timescales. The finished item is my dream ring!

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

My ring is beautiful!

The whole process working with Kunal has been wonderful from start to finish. My ring is absolutely gorgeous. The cut, quality, feel is amazing. I will definitely be working with them again in the future. Thank you Orbion!

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

I got my engagement ring and wedding…

I got my engagement ring and wedding band from Orbion and they are both so beautiful and the quality is amazing. The customer service from Kunal was great and my rings showed up a lot earlier than expected. I am so obsessed with my engagement ring and can’t stop looking at it. I 100% recommend buying from Orbion!

April 27, 2024
Unprompted review
Rated 5 out of 5 stars

Love my ring

Kunal was so easy to communicate with. He also let me know he wasn't 100% in love with the first stone that was cut so they remade it and rushed shipping for free. The ring is absolutely stunning and I would purchase again.

March 20, 2024
Unprompted review

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