Website was user friendly and clearly illustrated. Staff at Belfast International Airport were very efficient and welcoming. Car was fine and did the job. My only complaint was that the tank was not f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No issues, straight forward booking and handy pick up within the terminal. There was only one staff member on, so this made for a bit of a wait whilst others were dealt with, however otherwise i... See more
Company replied
As always budget and Avis car hire in Belfast international went above and beyond in customer satisfaction. If only I can give them an award for such high quality customer care. Jackie and Gary, what... See more
Company replied
Had an inquiry after booking as you could no longer upgrade coverage once booked. Using the email links from Contact Us, got a swift reply which answered all my questions. Frustrating that the term... See more
Company replied
Company details
Written by the company
At Orbit Car Hire you can compare prices and car rental options from leading car rental brands like Europcar, Enterprise, Alamo, Hertz, Thrifty, and strong local car rental companies from all around the world. Our goal is to offer low rates and to offer trusted car rental companies with great coverage so our customers can travel around the Orbit - worry-free. Our wide range of rental vehicles and packages allows us to help you find the best offers for your holiday or business trip. You can always reach us by phone or email.
Contact info
4.5
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic experience with orbit
Fantastic experience with orbit, from start to finish. I would highly recommend 👌
March 12, 2026
Unprompted review
Reply from Orbit Car Hire
Dear Deborah,
thank you very much for your wonderful feedback. We are delighted to hear that you had a fantastic experience with Orbit from start to finish.
Your recommendation means a great deal to us, and we truly appreciate your kind words. We look forward to assisting you again in the future.
Kind regards,
Orbit Car Hire Team
Reply from Orbit Car Hire
Dear Anas,
thank you for your feedback. We are pleased to hear that you found our team responsive via email.
We appreciate you choosing Orbit Car Hire and look forward to assisting you again in the future.
Kind regards,
Orbit Car Hire Team
A Very Good Car
Very good rate and your partners, Enterprise, were excellent.
March 14, 2026
Unprompted review
Reply from Orbit Car Hire
Dear Gavin,
thank you for your kind review. We are pleased to hear that you received a very good car at a great rate and that our partner Enterprise provided excellent service.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Orbit Car Hire Team
Efficient collection
After walking the wrong direction we found drivo. The collection process was efficient and courteous. Everything was explained and the car was presented with a minor issue. The issue was corrected very quickly. Return was equally efficient and painfree.
March 2, 2026
Unprompted review
Reply from Orbit Car Hire
Dear Peter,
thank you for sharing your experience. We are pleased to hear that, despite the initial difficulty in finding the location, the collection process was efficient and courteous.
It is great to know that everything was clearly explained, the minor issue with the car was resolved quickly, and that the return process was equally smooth and hassle-free.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Orbit Car Hire Team
Easy collection & dropoff
March 12, 2026
Unprompted review
Reply from Orbit Car Hire
Dear Iain,
thank you for your feedback. We are pleased to hear that both the collection and drop-off were easy and convenient.
We appreciate you choosing Orbit Car Hire and look forward to assisting you again in the future.
Kind regards,
Orbit Car Hire Team
Ease to make a booking and a great…
Ease to make a booking and a great price too.
If you don't need the premium insurance coverage you need to toggle this on/off a few times to ensure it's not added to the final price.
Best deal I could find and with a known rental car provider (in this case Budget). I would use Orbit again.
March 2, 2026
Unprompted review
Reply from Orbit Car Hire
Dear Robert,
thank you for your detailed feedback. We are pleased to hear that you found the booking process easy and that we were able to offer you a great price with a well-known rental provider.
We also appreciate your note regarding the premium insurance option. Your feedback is valuable and helps us improve the clarity and usability of our booking process for future customers.
Thank you for choosing Orbit Car Hire. We are delighted that you would use our service again and look forward to assisting you in the future.
Kind regards,
Orbit Car Hire Team
Clearer instructions
I probably didn't read the instructions properly but when you pick the car up the representative waits at the arrivals and not at the car rental area, there was a lot of walking backwards and forwards. This needs to be in bold print.
Dropping the car off i was verbally given instructions of where to go but 3 weeks later it was confusing to find the right place. Written instructions or a pin to the correct area would have been helpful.
Having said this the car was excellent and really competitive price
February 10, 2026
Unprompted review
Reply from Orbit Car Hire
Dear Claire,
thank you for taking the time to share your detailed feedback. We appreciate your comments regarding the pick-up and drop-off instructions, and we understand how clearer guidance or a location pin could make the process easier. Your suggestion about highlighting this information more clearly is very helpful and will certainly be taken into consideration.
We are, however, very pleased to hear that the car itself was excellent and that you found the price very competitive. Your feedback helps us improve the experience for future customers.
Thank you for choosing Orbit Car Hire, and we hope to assist you again in the future.
Kind regards,
Orbit Car Hire Team
Reply from Orbit Car Hire
Dear Imen,
thank you for your feedback. We are delighted to hear that Naveed and Faraz were very helpful during your rental experience.
Your kind words are greatly appreciated, and we look forward to assisting you again in the future.
Kind regards,
Orbit Car Hire Team
Reply from Orbit Car Hire
Dear Geeta Le Tissier,
thank you for your feedback. We are pleased to hear that you found the process straightforward and the price good.
We appreciate you choosing Orbit Car Hire and look forward to assisting you again in the future.
Kind regards,
Orbit Car Hire Team
Absolutely perfect
Absolutely perfect! Knowledgable staff, quick pick up and drop off! Amazing car Toyota Starlet, very economical and great on the road ! Would deff rent again
March 1, 2026
Unprompted review
Reply from Orbit Car Hire
Dear Renata,
thank you very much for your wonderful feedback. We are delighted to hear that everything was absolutely perfect, with knowledgeable staff and quick pick-up and drop-off.
It is great to know that you enjoyed the Toyota Starlet and found it economical and excellent to drive. Your satisfaction means a lot to us, and we are pleased to hear that you would rent with us again.
Kind regards,
Orbit Car Hire Team
Great experience
Great experience, Bree is helpful, friendly and is a real credit to your company. The car was clean and great to drive. We got picked up and dropped off at the airport which was a simple process, thank you to the driver! I highly recommend Hao to anyone looking for an easy hire process.
February 28, 2026
Unprompted review
Reply from Orbit Car Hire
Dear Shane,
thank you very much for your wonderful review. We are delighted to hear that you had a great experience and that Bree was helpful, friendly, and a real credit to the company.
It is also great to know that the car was clean and enjoyable to drive, and that the airport pick-up and drop-off process was simple and convenient. Your kind recommendation means a great deal to us.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Orbit Car Hire Team
Super Easy to rent a car
Super Easy to rent a car, flawless experience
March 9, 2026
Unprompted review
Reply from Orbit Car Hire
Dear Andrea,
thank you for your feedback. We are delighted to hear that renting a car was super easy and that you had a flawless experience.
We appreciate you choosing Orbit Car Hire and look forward to assisting you again in the future.
Kind regards,
Orbit Car Hire Team
Usually a decent company.....
Usually a decent company.....
Occasionally things go wrong and its what a company does then that really counts.
After making a booking, on acreen message said aomething went wrong and to call them.
I called the number provided.
Person on end disnt aolve problem (said he had).
Chased up by email, problem solved.
Phone bill arived and their number is exorbitant premium rate, asked for refund, turned down.
Looks like the system "breaks" so you have to call them, which coincidentally makes them more money. Seemed scammy to me.
They had many opportunities to do the right thing.
March 1, 2026
Unprompted review
Reply from Orbit Car Hire
Dear Niall,
Thank you for sharing your feedback. We’re sorry for the inconvenience you experienced while completing your booking and understand your frustration.
We would like to clarify that the telephone number provided for customer support is a standard-rate number and not a premium-rate service. Any higher charges applied would be determined by your individual phone provider and tariff plan rather than by Orbit Car Hire.
We also note that once you contacted us by email, the matter was resolved promptly. Our intention is always to assist customers as efficiently as possible through the available support channels.
We regret that this experience left you with a negative impression, but we respectfully refute any suggestion that customers are directed to call for financial gain.
Kind regards,
Orbit Car Hire Team
All perfect!!!
February 27, 2026
Unprompted review
Reply from Orbit Car Hire
Dear Vladimir,
thank you for your feedback. We are delighted to hear that everything was perfect.
We appreciate you choosing Orbit Car Hire and look forward to assisting you again in the future.
Kind regards,
Orbit Car Hire Team
Great experience with Orbit, Thifty not so good.
Great experience with Orbit. Loss of one star due to the wait in the airport at the Thifty counter which needs more staff. Also, Thifty should have better cars. The car tracking or tyre pressure was out and had significant drift. This should be checked prior to going out.
February 28, 2026
Unprompted review
Reply from Orbit Car Hire
Dear Customer,
thank you for sharing your feedback. We are pleased to hear that you had a great experience with Orbit.
We are sorry to learn about the delays at the Thrifty counter and the issues you encountered with the vehicle. Your comments regarding staffing and vehicle checks are very important, and we appreciate you bringing them to our attention as they help improve future customer experiences.
Thank you again for your feedback, and we hope to assist you again in the future.
Kind regards,
Orbit Car Hire Team
Reply from Orbit Car Hire
Dear Customer,
thank you for your feedback. We are pleased to hear that everything went perfectly smoothly.
We appreciate you choosing Orbit Car Hire and look forward to assisting you again in the future.
Kind regards,
Orbit Car Hire Team
Very good value.
Very good value and easy booking experience. Slight increase on the price I was initially emailed but still a decent price.
March 3, 2026
Unprompted review
Reply from Orbit Car Hire
Dear Customer,
thank you for your feedback. We are pleased to hear that you found the booking experience easy and the price very good value.
We also appreciate your note regarding the slight price increase from the initial email. Your feedback is important to us, and we are glad to know that the final price still represented a good deal.
We appreciate you choosing Orbit Car Hire and look forward to assisting you again in the future.
Kind regards,
Orbit Car Hire Team
The worst car rental website
This was honestly the worst car rental experience I’ve ever had. It feels like money is the only thing that matters to them. I found them to be very misleading, and their insurance felt completely useless and not worth the cost.
When I tried to contact customer support, the service was extremely poor. It didn’t seem like they understood the importance of customers or basic customer service or even care about it.
If you want a stress-free holiday, I would strongly recommend avoiding this company. Also, be very careful with their insurance, as in my experience it was a waste of money.
December 27, 2025
Unprompted review
Reply from Orbit Car Hire
Dear Aro,
We’re sorry to read your review and are concerned by the experience you describe. However, after reviewing our records, we are not aware of any contact or open case under your name regarding the issues mentioned.
We would genuinely like the opportunity to understand what happened and review your concerns properly. Please contact us directly at customerservice@orbitcarhire.com
with your booking reference and full details so we can investigate this matter.
Regarding insurance, coverage purchased through Orbit operates under clearly defined terms, and we are always happy to clarify how it works and what it includes.
We look forward to hearing from you so we can address this appropriately.
Kind regards,
Orbit Car Hire Team
Reply from Orbit Car Hire
Dear Rebecca,
thank you for your feedback. We are pleased to hear that both the pick-up and drop-off were easy and straightforward.
We also appreciate your comment regarding the car and will take this into consideration, as your feedback helps us maintain and improve the quality of our fleet.
Thank you for choosing Orbit Car Hire, and we look forward to assisting you again in the future.
Kind regards,
Orbit Car Hire Team
Reply from Orbit Car Hire
Dear Shane,
Thank you very much for your kind feedback. We are delighted to hear that you found the service efficient and that the car met your expectations in terms of cleanliness and condition.
We truly appreciate your review and look forward to assisting you again in the future.
Kind regards,
Orbit Car Hire team
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