ORCA Plumbing and Heating Reviews 

427
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently emphasize the exceptionally friendly, knowledgeable staff who always provide prompt and efficient plumbing and heating solutions. People deeply appreciate the clear communication regarding upfront costs and the helpful appointment updates sent prior to arrival. Reviewers consistently state that engineers complete repairs cleanly and leave residential properties spotless after successfully finishing their work. However, some people mentioned occasional minor issues requiring a quick follow-up visit or brief communication regarding schedule punctuality. Consumers remain thoroughly satisfied overall, noting that the responsive team reliably resolves any unexpected concerns with great professionalism.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the prompt arrival and professional... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and... See more

Customer service

People report positive experiences with customer service, noting that staff are helpful from start to finish.... See more

Price

Reviewers highlight positive aspects of price, noting that overall costs are fair, competitive, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to an operation could not get upstairs easily. Downstairs toilet broken. Called ORCA plumbing, very helpful on phone from start to finish. Called back the same day having reviewed photos I sent, e... See more

Rated 5 out of 5 stars

I’ve known and used Orca for a while and wouldn’t hesitate in recommending them. They are prompt, knowledgeable and pleasant. Most recently they dealt with a boiler in my son’s home, it was making uns... See more

Rated 5 out of 5 stars

Orca are just the best! The service from Tony and the team is first class, nothing is ever too much, they appreciate they are coming into your home, often to do a messy job, but they ensure everythin... See more

Rated 5 out of 5 stars

Excellent service from Orca Plumbing and Heating once again. I have been a customer for many years and value the customer service, advice provided. On this occasion a toilet issue !! Nothing worse... See more


Company details

  1. Heating Contractor

Information provided by various external sources

ORCA was established in 2012. We supply services for all your plumbing and heating needs both domestic and commercial. We pride ourselves on offering an excellent service from start to finish. ​ Being a Gas Safe registered company we feel it is important to deliver in a professional and safe manner, with our customers feeling reassured in what we do. We design and install all aspects of plumbing and heating. ​ Our engineers are experienced, motivated and highly qualified to ensure that we are the right company for your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

427 reviews

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No recent history of asking for reviews

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4.9

All reviews

(427)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company!

We were kept updated from start to finish about what time Calum would be arriving at our house, to what the follow-up process would be once the problem had been identified.

Calum was super friendly and helpful.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Just came in contact with Calum

Just came in contact with Calum, over no water flowing up to to store tank, with a seconds Calum fix that and that was very nice and appreciate him for the rescue, these are trusted team that can deliver anytime anyday. Goodluck

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Orca

We always go to Tony at Orca for support as he is responsive, knowledgeable and a plelasure to deal with. Equally, on the day, Callum was professional, worked quickly to establish the problem and confirm how it would be resolved.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable

A love a reminder, thank you Orca , boiler service yesterday to keep insurance companies at bay .
Really appeciate the text prior to arrival and then how polite the engineers are and leave the house clean and tidy. Would highly recommend.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding. Booked online Sunday for a visit on Monday (shower would not run hot). Communication excellent through out, visited Monday pm, diagnosed issue, part ordered and fixed Friday morning. Thank you, as a repeat customer I would go no where else and I would recommend to anyone. Thank you

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Radiator and Boiler Installation

From my first contact with Tony and his team I found everyone to be helpful, polite and professional.
Tony listened to what I wanted and explained the best way to achieve that goal.
The team got the job done with minimal disruption and worked promptly, tidying up as they went and cleaning up at the end of each day.
I would not hesitate to recommend Orca Heating and Plumbing.

May 18, 2026
Unprompted review

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