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Orchard  Reviews 806

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making the process smooth and stress-free. The service provided is frequently described as excellent, with many people appreciating the clear communication and efficient handling of details from start to finish. Reviewers often highlight the exceptional customer service, noting agents are responsive, knowledgeable, and genuinely care about their clients. However, some customers also noted issues with pricing, finding it to be high, and a few experienced problems with response times, including agents not showing up for appointments or being difficult to reach. Additionally, a small portion of people expressed concerns regarding the company's terms and their financial implications for some sellers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the efficiency and professionalism of... See more

Customer service

Customers generally report positive experiences with customer service. Many reviewers highlight helpful and... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing unexpected... See more

Response time

Users describe ambiguous interactions with response times. Some customers praise quick responses, with agents... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Our agent did a terrific job selling our home and finding a buyer who would work with us as our new home was being built with no defined completion date. Ultimately we vacated and closed on our old ho... See more

Rated 5 out of 5 stars

Casey was fantastic! She was able to explain everything clearly to us. Her suggestions, pricing, were spot on. An added bonus, she made us feel like family!!! The entire process of buying a new ho... See more

Rated 5 out of 5 stars

Karri Christensen, helped us during the sales of our house. She was very professional, honest, straightforward, and her knowledge of regulations and paperwork requirements was top notch. She made the... See more

Rated 5 out of 5 stars

Eric was absolutely amazing helping me find my new home in Scottsdale. From the beginning, he was extremely friendly, professional, and always available. He answered all of my questions with patie... See more


Company details

  1. Real Estate Agency
  2. Real Estate Agents

Written by the company

This page has the latest Orchard reviews from our customers across the country. Orchard makes home buying and selling simple and stress-free. Whether you're a home buyer, home seller, or both, Orchard has created a service to help you avoid many of the obstacles associated with the traditional real estate industry. With Orchard, you'll never miss out on a great home because you haven't sold your current one. You can skip the showings and move into your new home right away. Our team of real estate experts will take care of your home sale and ensure you sell for top dollar on the market. Check out these Orchard reviews to get a preview of our stress-free experience. Our services are available in several markets across Arizona, California, Colorado, Georgia, Florida, Tennessee, Texas, and Washington state.


Contact info

4.1

Great

TrustScore 4 out of 5

806 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I wish I had hired Orchard first!

My realtor Jacque Maloy was able to sell my condo while everything around me is still languishing on the market. Although I didn't get as much as I wanted, I understand it's the down market. I hired Jacque after my contract with another realtor expired. I wish I had hired her first!

July 3, 2025
Rated 3 out of 5 stars

Sign not very visible from the street

Sign not very visible from the street! We circled 10th Avenue 4 times looking for location. There was No parking lot that was aligned with the Orchard restaurant that I went to a couple of years ago, New venue not recognizable! But it did have the plants and chandeliers! Food is now Korean?? But it was pretty good, Drinks were good! Service was good! Price was kind of high for lunch! Open Table was not necessary (but did reserve with them) as the restaurant was quite empty at 1:30 pm

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Respect

My team is highly knowledgeable and dedicated to making sure that the seller and the buyer are treated fairly in a friendly professional manner

June 14, 2025
Rated 5 out of 5 stars

Great transaction!

Our Agent made the sale so easy for us! He took care of scheduling and keeping us informed on offers. The house sold in just two and a half days. We will definitely use Orchard again!

May 28, 2025
Rated 5 out of 5 stars

Loved Working with Orchard!

I had a great experience working with Orchard - and especially Jennifer Roberts, our agent! Our house was on the market for a few months, and she really helped us navigate this crazy market. The process of getting our house on the market was very smooth because the team behind Jennifer really talked us through everything. This is the first time we've sold a house, so that was very much appreciated. I'd definitely work with Orchard again.

May 29, 2025
Rated 5 out of 5 stars

Orchard is the Best Choice

Orchard provided fast and effective service in selling my mother's home. Agent Carlos Jaquez and administrator Mallory King were open, responsive, and active in ensuring we received the service we wanted and getting the price we expected. Fees were low and service was high.

May 24, 2025
Rated 5 out of 5 stars

My Orchard Experience

Selling my house with Orchard was a pleasant experience despite the overall stress of moving and buying a new home out of state. The best part was working with my agent, Janice Breau.

May 20, 2025
Rated 3 out of 5 stars

The ease with selling my home was nice

The ease with selling my home was nice but in the disappointed. However I was seriously misinformed on what I could expected financially if the house sold at the 90 day mark. Initially I was as told that I could expect additional funds if the house where sold in 90 day time frame but not after 120 days. My house went into negotiations for sale during 90dsy ti.e frame and I did not get any additional funds. Supposedly because the finances were I accurately figured. It seemed like they double charged me twice for sales expenses. I would not trust them again.

May 3, 2025
Rated 5 out of 5 stars

Tiffaine

Tiffaine, was wonderful and informative through the whole process. She was there to answer our questions & to make sure we got a fair offer from the buyer.

May 3, 2025
Rated 2 out of 5 stars

There was very little communication…

There was very little communication during the listing, I have to contact the realtor every time to ask her what was going on, a lot of the fees were not explained correctly to me up front, I was overcharged for things like lawn maintenance and utility bills after I moved out. An empty house does not have high utility bills but the bills had to be changed into Orchard's name as part of the agreement so I don't know what the bills were but I know what I paid the five years I own the house and it was nowhere close to what they charged me. I felt so alone most of the time without any information which is different than a normal realtor client situation. The only convenient part was that I was able to move out and purchase my other home before we listed my home but It ultimately cost me money. You're giving a percentage to do that which is around 85% of the homes value with the agreement that they will try to sell it for the other 15% or higher to get full value or more but I don't believe we're proactive to do that. I would not use Orchard again I will just do a traditional real estate agency

June 12, 2024
Unprompted review

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