Appalling customer service - bought as a replacement gift for another bottle (that was impossible to get spares for due to previous poor customer service experience) but didn’t realise my wife had alr... See more
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See what reviewers are saying
Both travel bottles had a hole in them within 1 week of use. Small hole that leaked water. I reached out to water well with the issues but did not hear anything back. Just beware they seem very frag... See more
Company replied
Really brilliant bottle, I've travelled round Turkey and Mexico with it drank tap water the entire time and have not got sick once! It's great to not be buying plastic bottle anymore and it's saved me... See more
Company replied
I've had my Waterwell bottle for a while now and yes, it filters water perfectly and has saved me carrying litres of water up mountains several times. BUT, more importantly... I have dropped this bot... See more
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Company details
Written by the company
Whether you’re a traveller, camper, hiker, outdoor enthusiast, or just someone concerned about your health, you can rely on WaterWell to give you a cost-effective and eco-friendly way to access clean drinking water. WaterWell was founded in response to the environmental crisis caused by incorrect disposal of single use plastic bottles and concerns of water safety when travelling. We wanted to create a sustainable solution for travellers and outdoor enthusiasts who are concerned about their impact on the countries and places they visit. At the same time providing peace of mind that they are drinking safe water wherever they are. We want everyone to have easy access and protection of their drinking water. We do this by creating reusable, sustainable products that will save you money as well! Choosing to buy a WaterWell filter bottle will not only save you money and enable you to drink safe water while travelling and hiking, you will also be helping to cut disposable plastic waste, making the world more sustainable one step at a time.
Contact info
MEADS Building, Leengate , NG7 2LX, Nottingham, United Kingdom
- +441913082226
- cs@orderwaterwell.com
- orderwaterwell.com
4.0
Great
64 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Brilliant eco friendly water bottle
Brilliant eco friendly water bottle, that will save me carrying unnecessary weight when hiking!
July 14, 2021
Reply from orderwaterwell.com
Thanks for your review Kerry! I'm so happy to hear that you found the WaterWell to be a convenient way to stay hydrated while hiking.
We hope that this product will help make it easier for you and other hikers to reduce their environmental impact.
This is a great product which i use…
This is a great product which i use whenever i go for a hike, simple to use and just ordered a spare filter which came within day's. Highly recommended.
July 11, 2021
Reply from orderwaterwell.com
Hi Andrew, thanks so much for the review and for recommending WaterWell!
I'm happy to hear you're enjoying your experience with our products. We work hard to make sure that we offer a quality product at an affordable price point and are grateful when our customers share their experiences with us. I hope that you'll continue to enjoy your time spent outdoors with WaterWell by your side!
Drinking water from a muddy bog
Just tested this out on a trip to the source of the River Severn (bit of water running out of a muddy bog) the filter worked perfectly, clean drinkable water with no chemical taste, excellent.
June 20, 2021
Reply from orderwaterwell.com
Thank you for your review, A Hodgetts. I'm glad to hear that the filter worked well on your trip!
We're always happy to hear about our customers' adventures and we hope that you'll continue to share them with us in the future. If there's anything we can do for you, please don't hesitate to reach out.
Fast service.
May 29, 2021
Reply from orderwaterwell.com
Thank you for your 5-star review Henry. I'm glad to hear that our team was able to provide you with a high level of service and we'll continue striving for the best possible experience for all our customers.
Perfect for travelling
Perfect for travelling if you are worried about water purity. Easy to use, robust and goes with me everywhere!
May 5, 2021
Unprompted review
Reply from orderwaterwell.com
Thank you Ben for taking the time to share your perspective on our product. We're so glad you've been enjoying it and that it's been easy to use!
A handy travel water filter bottle
Amazing water filter bottles for when you're travelling and can't find a source of water anywhere, apart from a lake! I carry it everywhere with me for these moments. Great stuff!
April 8, 2021
Unprompted review
Reply from orderwaterwell.com
Hi Charlie, thank you for your review!
We're so happy to hear that our filter bottles are helping you stay hydrated on the go. We know how important it is to have clean drinking water no matter where you are and we hope these bottles help make this possible.
Absolutely love our waterwell bottles…
Absolutely love our waterwell bottles and would be lost without them!
Gone are the days we struggle with thirst or have to carry gallons of water!
Excellent customer service too
April 3, 2021
Reply from orderwaterwell.com
We're so glad to hear you love your waterwell bottle!
The design of the waterwell bottle was made with a lot of care and consideration. It's designed for easy use, portability and durability, while also being environmentally friendly. I'm happy that we've been able to meet all of these requirements for you Emma!
Thank you again for taking the time to leave us this review - it means a lot to our team here at WaterWell. We hope that in future conversations about hydration solutions you'll think of us first!
If you're thinking about buying their filter - DO IT!!!
I love this filter! My hair is so much softer and my skin is less dry, all after a couple of weeks of using it.
I could not recommend this enough, particularly for dry natural curly hair or for those with dry skin. Amazing results!
March 24, 2021
Reply from orderwaterwell.com
Thank you for your review Tara! We are so happy to hear that the WaterWell is working well for you and making a difference in your life.
We hope this information helps other people with dry hair or skin, too. Let us know if there's anything else we can do for you!
Very good product
Very good product. Healthy for skin, hair and the plants. Still there is some limescale after but much less than without. Easy to install only 5min
March 10, 2021
Reply from orderwaterwell.com
Thank you for taking the time to review WaterWell Jael, I'm so glad that your experience with our product has been a positive one.
I appreciate hearing about your installation process and how easy it was! We're always looking to improve our products and will take note of this feedback. If there is anything else we can do for your current or future needs please let us know by sending an email to support@orderwaterwell.com
Excellent product
Excellent product
Pity the old filter gave up so quick
But in this troubled world nothing is perfect
Thank for a prompt superb service
:-)
February 18, 2021
Reply from orderwaterwell.com
Hi Lain,
Thank you so much for taking the time to leave a review. We really appreciate your feedback.
Regards,
WaterWell Team
Over a week later, item still hasn't shipped.
I placed my order two weeks before a trip out of the country. Shipping info stated 5-7 business days so I figured I had plenty of time. It is now over a week later and the item hasn't even shipped. Guessing I probably will not receive my WaterWell bottle in time for my trip. This was the only reason I purchased this water bottle. Very disappointed.
February 15, 2021
Reply from orderwaterwell.com
Hello Renee,
Thanks for reaching out to us. We are very sorry to hear you still haven't received your order. Please accept our sincere apologies. My colleague Kerry is looking into this with high priority however we will not receive a reply from our warehouse till business hours on Monday.
I’ve also looked into your order details and can see that your order was entered on the system 02.08.2021 19:57:07 and the shipping label created on the 10th of February. Your order was sent USPS first class tracked mail, it should have left our warehouse the same day. We're waiting for the warehouse to confirm this or reply back with any corrective action to ensure you can get your order before you leave for your trip.
Please accept our sincere apologies that these tracking details were not sent to you sooner, we are carrying out an internal audit as to why the tracking details were not sent to you and what we can do to improve our service so this does not happen again.
Please note we do specify delivery 5-7 working days for delivery so there is a chance that your order could yet to be delivered within the next 2 days (5-7 business days after you placed your order.)
In the meantime as a token of our apology, we have initiated a full refund. This will be returned to your original payment method within 5 working days.
We will update you as soon as we hear back from the warehouse and will do our best to ensure you still get your bottle in time for your trip.
Please accept our sincere apologies for any inconvenience you have experienced and I'm sorry we were not able to help you quicker.
Kind regards,
Samantha Eaton
Director, WaterWell
Great buy
Absolutely amazing customer care prior to purchasing, prompt delivery in the busiest time of year, order received just in time for Christmas & products exactly as described. Very pleased with my order overall
December 28, 2020
Reply from orderwaterwell.com
Hi Danni,
Thank you so much for your review. We really appreciate your feedback.
Regards,
WaterWell Team
Quick simple and great price.
October 28, 2020
Reply from orderwaterwell.com
Hi Lucy,
Thank you very much for your feedback. We really appreciate you taking the time to leave us a review.
Regards,
WaterWell Team
Easy
The website was easy to use and I was able to get everything done fast! Checkout was easy and safe as well.
October 26, 2020
Reply from orderwaterwell.com
Hi Brandy,
Thank you very much for your feedback. We really appreciate you taking the time to leave us a review.
Regards,
WaterWell Team
Excellent company and products!
October 8, 2020
Reply from orderwaterwell.com
Hi Robbie,
Thank you very much for your feedback. We really appreciate you taking the time to leave us a review.
Regards,
WaterWell Team
Brilliant Service
Finally bought my husband the waterwell filtration bottle , found it such a good experience from easy ordering to delivery within 2 days couldn’t have asked for better.
In regards the bottle very good quality but we are yet to test the filtration part as last time he went out walking they never had chance to use it so will leave a better review once it has been fully tested
August 27, 2020
Unprompted review
Reply from orderwaterwell.com
Hi Sophie,
Thank you for your review. We would love to know your experience of the product once it has been used with a freshwater source.
Regards,
WaterWell Team
Filter
Filter works, water is softer and no limescale build up.
Can it be recycled? Thanks to Samantha from customer services for confirmation replacement can be recycled.
August 13, 2020
Unprompted review
Reply from orderwaterwell.com
Hi Paul,
We’re happy to hear the filter cartridge is working well for you.
In response to your query: The outer cartridge can be recycled and the contents of the filter can be treated as per organic waste.
We noticed you left us a 1-star rating for your query.
We hope that we have been some help in this matter. We’d be very grateful if you could amend your trust pilot review accordingly. As a small business- reviews are a lifeline to us.
We take product and service quality very seriously, so if there's anything we could have done to improve our service, please let us know.
Regards,
WaterWell Team
Reply from orderwaterwell.com
Thank you for your review :)
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