Orderwise Reviews 304

Very quick responses and sorted my issues, great service

Excellent, quick response - solved issue.

Excellent support from Hannah, came back quickly with some suggestions to help alleviate our issue, and following that, remoted on and managed to get us sorted out in not time at all!

Great support from Hannah at Orderwise today. Helped with my initial problem and offered support on a couple of other issues too. Good that Orderwise are now talking to their customers again as we had just been receiving email support recently which was very disappointing. They charge a lot for support & need to look after their customers better, so good to see that seems to be the case now.

Super-helpful :)
We had a login issue and Orderwise dealt with it efficiently and quickly.

We've had a couple of issues with the software this week and Hannah Reilly has been really quick to respond and get things sorted, always a positive experience and it is clear that Hannah and the rest of the team are really knowledgeable on the system! Thank you

Hannah Reilly was very helpful in upgrading our system at short notice - Hannah is always willing to give the extra support as an when required! Thank you so much Hannah :)

Can always get an answer shortly after putting in a ticket, and most of the time it is helpful.

Unfortunately it's hard to get support with custom code but they at least offer guidance in the right direction if it's an issue with the program itself.

Yazmin was able to help identify the issue quickly and help provide clear information on the solution which we were able to pass on to the relevant team and fix the problem we were facing.

Good quick service and fixed the problem and also clearly explained and showed the error and how to resolve.

Prompt and effective response by Stephen Green from Orderwise

Got my problem sorted in super quick time.

Good support on a complicated system.
Works well for us and generally we get helpful answers when we have problems.

Lynton was very helpful in supporting us with our training database. Explained what we needed to do clearly.

Hannah was very professional and very helpful

Contacted support for an issue and got a response within minutes. Hannah was able to remote on prompty and provided a quick resolution. She was really professional and handled the query very well. Well Done and thank you.

Needed access to a training database, but there were some issues in gaining access. Supported well through each step. Quick responses and clear guidance with screen shots.

I wanted to say thank you to Hannah for her quick and helpful support (as always)! Thanks for organising the go live of eCommerce reports for a new website launch. She went above and beyond when actioning this for me and even logged in on her day off to ensure this was completed. Amazing customer service!

Hannah as helpful as always. Got my issue resolved straight away. Thanks Hannah :-)

I have found Joe to be very helpful, and has gone some way to improving my recent view of Orderwise. Having requested a bespoke report, he called me to ascertain that he had all of the detail, talked it through with a good manner and built the report.
When i asked for a further amendment, i also advised that the 1 week period for any changes would surpass with the user of the report on leave, Joe was very accommodating on his return.