Mixed Charm & Tiger’s Eye Bracelet Completely smitten with this bracelet. Every charm, every polished link, every stone feels so intentional and elegant. The Tiger’s Eye accents, molten textures,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is was my first order from Orelia Jewellery. The Statement Starburst Charm Necklace is a it’s the perfect festive-season piece. The chain feels super lightweight but solid, and the 18k gold plat... See more
Company replied
I’m absolutely in love with these emerald huggie hoops! The quality is exceptional — the gold finish is smooth and lustrous, and the green stones catch the light beautifully throughout the day. What... See more
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I recently discovered Orelia and I'm so glad I did. The range of jewellery is amazing as there is something to suit every one. From the purchase through to the after sales experience, everything is im... See more
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Company details
Written by the company
Orelia makes and supplies beautiful gold & silver plated dainty jewellery such as necklaces, bracelets and earrings. Each piece is designed in house, including letter necklaces, hoop earrings and luxury gift cards. Orelia’s initial necklaces are a worl...
Contact info
21 Hambridge Trading Estate, Willowbrook Road, BN14 8NA, Worthing, United Kingdom
- info@orelia.co.uk
- orelia.co.uk
4.2
Great
831 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Loving the pieces and great quality
Loving the pieces and great quality
April 8, 2026
Unprompted review
Reply from Orelia Jewellery
Thank you so much! We'd love to know what pieces you selected?
Orelia
Please please don’t waste your money…
Please please don’t waste your money and fall for this company. I am truly shocked at the cheap nasty earrings I have received. I stupidly fella for all the marketing ploys out there about Orelia jewellery. It’s nothing but plastic with some sort of coating in. They feel light and would not last two mins. I have asked for a refund, and it’s being reviewed. Yer let’s see what happens
April 10, 2026
Unprompted review
Reply from Orelia Jewellery
Hi Rachel,
Thank you for taking the time to share your feedback. We’re really sorry to hear that the earrings you received didn’t meet your expectations, that’s certainly not the experience we want for our customers.
We take product quality very seriously, and your comments have been noted and shared with our team for review. We understand how disappointing this must feel, especially after looking forward to your order.
If you require further updates on your refund, please confirm your order number and we will look into this for you.
Kind regards
Orelia
Never received, no updates.
Ordered a ring from here and never received it.
Had an email saying they would be in touch with how they are handling the situation, then never heard anything from them since. It's been nearly a week since they contacted me and two since I ordered it.
April 8, 2026
Unprompted review
Reply from Orelia Jewellery
Hi Ben,
Thank you for bringing this to our attention here, we're sorry to hear this! Please could you confirm your order number and we'll have the team check our last communication to yourself.
We'd love to get this sorted for you as soon as possible and discuss over email either a refund or replacement, should you still be waiting for this order.
Orelia
Love orelia
Orelia jewellery is very different and original, each peace is unique. I had great experience with the company. They know what is trendy and offer multiple options.
April 5, 2026
Unprompted review
Reply from Orelia Jewellery
Thanks so much, Mariam! We'd love to know what pieces you opted for!
Orelia x
Orelia jewellery has such a beautiful…
Orelia jewellery has such a beautiful and minimal aesthetic. I love how easy the pieces are to wear every day and how they elevate even the simplest outfits. The designs feel timeless and very wearable. I’m really happy with the overall quality and style ✨
April 4, 2026
Unprompted review
Reply from Orelia Jewellery
Thank you, Hued!
I love this company very nice jewellery…
I love this company very nice jewellery that arrive on time ..highly recommended
March 31, 2026
Unprompted review
Reply from Orelia Jewellery
Thank you, Alina!
Brought a pair of earrings & within a…
Brought a pair of earrings & within a week they ended up tarnished they were meant to be gold now they are silver. Would definitely not buy anything from them again. Customer service is poor.
March 18, 2026
Unprompted review
Reply from Orelia Jewellery
Hi Joanna,
We're really sorry to hear this, thank you for bringing it to our attention.
Our team are always happy to help resolve such an issue, hopefully this was taken direct to them at info@orelia.co.uk. If this has been left unresolved, do be sure to reach out or leave your order number here, we'd love to get this sorted for you.
Kind regards
Orelia
Lovely jewellery brand
Lovely jewellery brand! I bought stacking rings and the quality is wonderful!
March 21, 2026
Unprompted review
Reply from Orelia Jewellery
Thanks Lucy, glad to hear you're loving them!
Completed trusted the website the very…
Completed trusted the website the very good quality it’s a 10/10
March 17, 2026
Unprompted review
Reply from Orelia Jewellery
Thank you, Bethel x
Great customer service.
Great customer service.
Lovely choice of products backed up with great, friendly customer service
March 3, 2026
Unprompted review
Reply from Orelia Jewellery
Thank you so much, Sarah. Always happy to advise or support on anything you may need
Orelia x
ORELIA.CO.UK EARRINGS CAUSUNG A SERIOUS ALLERGIC REACTION
OFFICIAL COMPLAINT RE: ORELIA JEWELLERY
I AM A SEVERELY DISABLED PENSIONER AND HAVE RECENTLY LOST MY HUSBAND OF 40 YEARS TO CANCER.
I BOUGHT 3 PAIRS OF ORELIA EARRINGS AFTER SEEING AN ARTICLE OF KATE MIDDLETON WEARING ORELIA EARRINGS.
HOWEVER WHEN I WORE A PAIR RECENTLY I HAD AN IMMEDIATE ALLERGIC REACTION TO THEM. MY EARS BECAME RED, SWOLLEN, ITCHY WITH PUS COMING OUT OF MY EAR LOBES.
I CONTACTED ORELIA CUSTOMER SUPPORT IMMEDIATELY (PROVIDING THEM WITH PHOTOS) INFORMING THEM OF MY ALLERGIC REACTION AND REQUESTING A REFUND AND ALSO ASKED THEM TO ACCEPT A RETURN OF THE EARRINGS I PURCHASED.
HOWEVER I AM SHOCKED THAT ORELIA ARE GIVING ME THE RUN AROUND AND HAVE NOT RESPONDED PROFESSIONALLY TO MY REQUEST.
February 27, 2026
Unprompted review
Reply from Orelia Jewellery
Hi there,
Thank you for your message, and for taking the time to share your concerns with us. We were very sorry to hear about the reaction you experienced and the upset this situation had caused.
As discussed in our email correspondence, our customer support team reviewed the information you kindly provided, including the photos, arranging a refund for your order, which has now been issued.
As this relates to earrings, we confirmed that we do not request physical returns for hygiene reasons, so please do not go to the trouble of posting them back to us.
We understand how upsetting your experience must have been and appreciate you bringing it to our attention. If there is anything further you would like us to clarify regarding your order or the refund that has been processed, please do not hesitate to let us know and we will be happy to assist.
Kind regards,
Orelia
Suprised by extra charges
Here is an updated review in English with a positive resolution:
⸻
I previously had a frustrating experience with my order from Orelia. When the package arrived, I was surprised to find that I had to pay nearly 50% of the item’s value in customs duties and VAT, which made the purchase much more expensive than expected.
However, after contacting customer service, they responded and handled the situation in a very helpful and professional way. They stepped in and resolved the issue, which I really appreciate.
Because of how they handled the problem, my overall impression improved. Good customer service makes a big difference.
February 18, 2026
Unprompted review
Reply from Orelia Jewellery
Hi,
Thank you for reaching out and for taking the time to share your experience. While we truly appreciate you getting in touch, we are very sorry for the circumstances that led to your message.
The team have responded to you directly via email to address your concerns in more detail to have this rectified. We understand how frustrating it must have been to receive additional costs that you were not anticipating.
We apologise again that your initial email ended up in our spam folder and that you did not receive timely support. This is certainly not the level of service we aim to provide, and we completely understand how this added to your disappointment.
Your feedback is incredibly important to us, and we will be sharing it with our team to help improve both our communication and customer experience moving forward.
We look forward to helping resolve this matter as soon as possible for you.
Kind regards,
Orelia
Great experience
Great experience with this brand! Customer service team is great and delivery of my wife present was fast! Updated throughout my whole journey.
February 25, 2026
Unprompted review
Reply from Orelia Jewellery
Thanks Daniel, we really appreciate the feedback :)
Great experience
Great experience, great products. Especially the silver pieces! Highly recommend. Very classy and also versatile.
February 24, 2026
Unprompted review
Reply from Orelia Jewellery
Thank you, Taylor!
So impressed!!
I’m so impressed with my order from Orelia! I got a gold necklace and it’s honestly even prettier in person — such a lovely shine and really good quality. It feels sturdy but still delicate and elegant, which I love.
The packaging was gorgeous and felt really premium, and shipping was super fast too. Everything arrived perfectly and felt so thoughtfully put together.
Definitely recommend if you’re looking for beautiful, affordable jewellery that feels special ✨
February 17, 2026
Unprompted review
Reply from Orelia Jewellery
Thank you Eleanor, we're so glad to hear you loved it!
Great experience – highly recommend
I had a really positive experience from start to finish. The product arrived quickly, was well packaged, and exactly as described. I’m very happy with the quality and will definitely order again. Highly recommended to anyone looking for great products and reliable service!
February 15, 2026
Unprompted review
Reply from Orelia Jewellery
This is so lovely to hear, thank you so much. We hope you love your pieces!
Orelia
Really nice brand
Really nice brand. I always love their selection of products and the quality is really good. The brand are very good to work with as well.
February 14, 2026
Unprompted review
Reply from Orelia Jewellery
Thank you so much, Christine!
Beautiful jewellery and so affordable.
July 30, 2025
Unprompted review
Reply from Orelia Jewellery
Thank you, Kim!
Quick resolution of oroblem
Although the bracelet broke quite quickly the resolution was very quick and straightforward
February 6, 2026
Unprompted review
Reply from Orelia Jewellery
Hi! We're really sorry to hear this. Hopefully our team were able to either issue a replacement or refund in good time.
Always happy to help should you have concerns about any faulty purchase.
Orelia
The jewellery is amazing and I can…
The jewellery is amazing and I can recommend it to anyone.
February 5, 2026
Unprompted review
Reply from Orelia Jewellery
Thank you, Haniya!
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