Orelia Jewellery Reviews 

831
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers had a great experience with this company. People genuinely love the stunning and versatile accessories, mentioning that the items look modern, elegant, and pair easily with both casual and formal outfits. Consumers are also very pleased with the wonderful premium packaging and the remarkably quick shipping service experienced during their online purchases. However, some reviewers were not happy with the overall product quality, pointing out that the gold plating faded quickly after only a couple of wears. A few other people also felt that certain delivery complications and unexpected customs fees created frustrating hurdles during their online shopping journey.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the jewellery is stunning, lightweight, and... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful, delicate, and... See more

Order

Clients share positive opinions on order, noting that the ordering process is simple, straightforward, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that shipments arrive quickly and... See more

Price

Reviewers mention positive feedback about price, frequently highlighting affordable jewellery and amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mixed Charm & Tiger’s Eye Bracelet Completely smitten with this bracelet. Every charm, every polished link, every stone feels so intentional and elegant. The Tiger’s Eye accents, molten textures,... See more

Company replied

Rated 5 out of 5 stars

This is was my first order from Orelia Jewellery. The Statement Starburst Charm Necklace is a it’s the perfect festive-season piece. The chain feels super lightweight but solid, and the 18k gold plat... See more

Company replied

Rated 5 out of 5 stars

I’m absolutely in love with these emerald huggie hoops! The quality is exceptional — the gold finish is smooth and lustrous, and the green stones catch the light beautifully throughout the day. What... See more

Company replied

Rated 5 out of 5 stars

I recently discovered Orelia and I'm so glad I did. The range of jewellery is amazing as there is something to suit every one. From the purchase through to the after sales experience, everything is im... See more

Company replied


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Fashion Accessories Store

Written by the company

Orelia makes and supplies beautiful gold & silver plated dainty jewellery such as necklaces, bracelets and earrings. Each piece is designed in house, including letter necklaces, hoop earrings and luxury gift cards. Orelia’s initial necklaces are a worl...


Contact info

4.2

Great

TrustScore 4 out of 5

831 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(831)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought a necklace for my best friend…

I bought a necklace for my best friend and I. They came really quickly and beautifully packaged. We both love them! The necklace is so pretty. Delicate but makes a statement. The company were lovely to deal with too. Would 100% recommend.

July 10, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Sarah,

Thank you for leaving such lovely feedback! Glad to hear it. Hope your friend enjoys it!

Orelia x

Rated 5 out of 5 stars

I’ve been wearing Orelia jewellery for…

I’ve been wearing Orelia jewellery for a while now and I genuinely love it. The pieces are delicate but still make a statement – perfect for everyday wear or dressing up a look.

July 10, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Thank you!

We hope there is something else you come across soon, you'll love just as much.

Orelia x

Rated 5 out of 5 stars

I absolutely love Orelia Jewellery

I absolutely love Orelia Jewellery – their pieces are beautifully delicate, timeless, and perfect for everyday wear. The quality is impressive for the price, especially with the 18k gold plating that gives a luxe look without breaking the bank. I’ve worn my favourites daily and they’ve held up so well. The packaging is also gorgeous and eco-friendly, which is a lovely bonus. Whether you’re looking for something simple, on-trend, or a special gift, Orelia always delivers. Highly recommend! 💛

July 17, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Coley,

Thank you for this lovely review, we really appreciate you taking the time to leave this.

We hope you continue to love you piece/s and find more soon to add to your collection!

Orelia x

Rated 1 out of 5 stars

My order never arrived and Orelia is ignoring me

My order has never arrived. I have spent over £100 on jewellery which I have never received. I complained with the delivery company who have told me to contact Orelia directly. I have done so multiple times and been ignored by Orelia. Which is such a shame as I was really looking forward to my order. Now I am out of pocket by £112 and do not have anything to show for it.

Orelia - my order number is #565786, please respond to my email.

July 14, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Jade,

Thank you for bringing this to our attention.

If you could please confirm your order number, we will pick this up as priority and take a look at whats happened here.

Kind regards,
Orelia


Update:
Hi Jade, thanks so much for your time on the phone just now. To confirm, as discussed we have issued a full replacement order to be shipped next day, for the inconvenience and disappointment this has caused.

We will intercept this case with Evri at this stage to handle the original order, lost in their network.

Any other issues, please don't hesitate to give us a call.

Kind regards,
Orelia

Rated 5 out of 5 stars

Absolutely Stunning Pieces & Exceptional Quality!

I recently discovered Orelia Jewellery and I'm so glad I did! Every piece I've ordered has been beautifully crafted, stylish, and perfect for both everyday wear and special occasions.

July 28, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Thank you so much, we love hearing feedback like this!

Rated 5 out of 5 stars

A Touch of Elegance: My Orelia Pearl Necklace

I’m absolutely in love with this delicate pearl piece from Orelia!
The fine chain with dainty pearls looks so feminine and elegant. It beautifully highlights the neckline, adding a soft, graceful touch to any look. The craftsmanship is impeccable – a slim, refined chain paired with perfectly placed pearls and a gorgeous natural luster.
This necklace is perfect for both everyday wear and special occasions.
The way the pearls catch the sunlight is simply magical – I never want to take it off
Thank you, Orelia, for this little gem of softness and beauty in my jewelry collection

July 24, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Olya,

Thank you so much for such a lovely review!

We're so happy you love your necklace and hope there's a lot more that suits your style, we'd love sto see you again soon. We have a few new lovely pearl pieces in the Sunset Collection!

Kind regards,
Orelia

Rated 5 out of 5 stars

Lovely jewellery

Lovely jewellery, fast delivery would order from here again

July 8, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

We're so glad you love your pieces, Alex. Enjoy!

Rated 1 out of 5 stars

****AVOID THIS COMPANY AT ALL…

****AVOID THIS COMPANY AT ALL COSTS!!***Ordered a necklace in a stylish box which I paid more for, item arrived and it was such poor quality as if I had purchased from a child’s toy store.
I made contact with the company as per their refund policy back on 21st June, I have sent numerous chasing emails and to date have heard nothing, I have tried so many times to get hold of them through email and their website enquiry form. Have now escalated to my bank to deal with the issue

June 21, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi John,

Thank you for this feedback, we appreciate you raising your concerns and we'd love to take a look at this for you. It sounds like it is possible you have not received our communication via email.

If you could confirm your order number, we'd like to get this sorted for you as soon as possible.

Kind regards,
Orelia

Rated 5 out of 5 stars

highly satisfied!

delivery was extremely fast, and the items I ordered were really well packaged. I'm so thrilled with my new earrings, as they were perfect for my holiday.

July 1, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Margaret,

We're so glad to hear this, enjoy! Make sure to tag us on Instagram, we'd love to see them styled

Rated 1 out of 5 stars

Really poor quality jewellery

Really poor quality jewellery. Bracelet broke after three wears and the the ring stone fell out after 2 weeks.

July 7, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi there,

We are so sorry to hear this! If not already please do pick this up with our team over at info@orelia.co.uk - we'd love to help!

Alternatively, please confirm your order number here and we can take a look into this for you.

Kind regards,
Orelia

Rated 1 out of 5 stars

Terrible company don’t buy

Terrible company don’t buy
Still no communication 2 months later for faulty earings

May 1, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Sarah,

We are very sorry to hear this and would really like to get this sorted for you. It sounds like it is possible you have not received our communication via email.

If you could confirm your order number, we'd be happy to take a look at this for you.

Kind regards,
Orelia

Rated 1 out of 5 stars

Ordered a necklace and ring for a…

Ordered a necklace and ring for a birthday present delivery was slow ..when items arrived very disappointed the ring is an horrible colour gold something you would get from shein for a couple of pound and necklace is a pale yellow they look awful next to each would of been even more dissatisfied if I had of paid full price I won't be ordering from here again..my poor mum bought me something for my birthday from there dread to think what colour the ring is ..

July 9, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Nissa,

We are so sorry you were dissatisfied with your order.

If not already returned and you have concerns you would like to raise with us, please do contact us over at info@orelia.co.uk or via Instagram DM and we would be happy to explore a couple of options for you.

Kind regards,
Orelia

Rated 5 out of 5 stars

Absolutely love Orelia

Absolutely love Orelia! The designs are so delicate and stylish, perfect for everyday wear or special occasions. Great quality for the price, and the pieces always get me compliments. My go-to for timeless, affordable jewelry!

July 8, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Kate,

Thank you for taking the time to leave such lovely feedback, we appreciate it!

Hope to see you again soon, enjoy your pieces!

Orelia

Rated 5 out of 5 stars

Amazing quality and zero tarnishing…

Amazing quality and zero tarnishing pearl necklace, matches everything and looks absolutely stunning. Matches every outfit and does not ruin.

July 6, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Thank you, Maja! Hope to see you again soon

Rated 2 out of 5 stars

Disappointing customer service

Disappointing customer service. Loved the earrings when I received them but after a few wears one of the huggy hoops wouldn’t close shut. I’ve emailed them three times and submitted one contact form. I’ve had one reply in response 23/6/25 which asked for a photo or video, which I sent straight away and no further response.

Edited 18/7/25: In reply to below response order number is #549422. If you can reach out to me directly, as contacting you directly isn’t getting me anywhere (I check junk mail daily).

April 6, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi there,

Thank you for bringing this to our attention, we'd love to get this sorted for you as soon as possible. It sounds like our emails are having trouble reaching you.

Do let us know your order number and we can take a look at this and maybe try you over the phone to avoid this happening again.

Kind regards,
Orelia

Rated 1 out of 5 stars

Cheap rubbish

Bought some simple Huggies. The worst Huggies I've ever had! They tarnished after a month (they are completely black). I've bought cheaper Huggies that have fared better. Gutted as I bought two pairs and a cuff. Won't be using this brand ever again and will stick to "Hey Harper". You pay a bit more but I've had pieces from them that have never tarnished and I've had them for years.

July 2, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi there,

Thank you for taking the time to leave us your feedback, we are very sorry to hear you have encountered a problem with your jewellery.

We'd love to get this sorted for you, if you could confirm your order number we can go from there.

Kind regards,
Orelia

Rated 1 out of 5 stars

Awful website

Awful website. Paid £30 for a “stacking set” of earrings to only receive 3 earrings for one ear?? this isnt made clear and i certainly didnt expect it for the price and ordering off any other website id be sure to receive a full set of earrings. I an extremely disappointed and looked to return however I am unable to do so as they clearly expect their customers to want to return most of the items purchase. first and last time using this company and i am extremely disappointed.

June 30, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Ruby,

We are very sorry to hear this, our selection of our Ear Stacking Sets sets come as three single earrings (not pairs) as stated in the descriptions and shown in the images. These unlike some of our other packs, are designed for an interchangeable/customisable ear stack.

We are happy to accept these earrings back as a return for either a refund or an exchange on this occasion if they remain in the sealed packaging. Please follow our returns page here:  https://www.orelia.co.uk/pages/returns-form

Kind regards,
Orelia

Rated 1 out of 5 stars

Disappointing purchase

Bought a necklace from Orelia in April this year. I was initially really pleased with it but after wearing it for some weeks it became really tarnished so am now unable to wear it. Really disappointed with the necklace. Have emailed the company as stated on their website but haven’t received any response.
Wouldn’t recommend this brand.
Order no 547912

April 2, 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Carmel,

Thank you for letting us know. We're so sorry to hear this. If you could please let us know your order number, we'd love to look into this for you.

Orelia


Update:

Hi Carmel,

Just reaching out again here after we have tried to get in contact over the phone a couple more times last week but we haven't been successful from voicemails we have left (mobile number used as per your order).

At this stage we are happy to issue a refund if replacement are not what you are looking for. If you could get to us as soon as possible, we'd love to get this resolved for you.

If we could just kindly ask for photos of both items please in order to initiate this.

Kind regards,
Orelia

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look