Organic Aromas Reviews 335

Reply from Organic Aromas

Dec 8, 2025

Hi Sheila,

Thank you so much for taking the time to share your experience, and I’m truly sorry that your Mobile-Mini 2.0 has left you feeling frustrated and disappointed.

When properly cleaned and maintained, the diffuser should produce a clear, noticeable aroma and the glass chamber should be easy to remove and reinsert. What you’re describing often happens when a small amount of essential oil accidentally gets on the outside of the glass and seeps down onto the rubber grommet inside the base. Over time, this can make the glass difficult to remove and can also allow oil to enter the base and affect the pump. It’s an easy mistake to make, especially with clear glass and highly fluid oils.

We also wish you had reached out to us within the first year, as this is exactly the kind of issue our warranty is designed to help with, and we would have been very happy to work with you on a replacement or repair. Even though your diffuser is now outside the warranty period, we still don’t want your lasting impression of our brand to be regret. If you’d like to give us another chance, we’d be glad to offer you a generous discount on a new unit.

Please feel free to contact our Customer Care team at info@organicaromas.com
so we can personally assist you.

Warm regards,
The Organic Aromas Team

Reply from Organic Aromas

May 17, 2021

Dear Kaitlin,

Thank you very much for sharing your feedback. I am sorry to hear your diffuser has stopped working. We offer a very generous FREE one year warranty, and we don't just fix the Nebulizing Diffuser for Free, we also pay for the return shipping along with the shipping to get the diffuser back in your hands. I apologize we do not offer a longer warranty period.

We will still fix your Nebulizing Diffuser for FREE, we just hope you can help by paying for the shipping expenses. We help lower this shipping expense by having a local representative in your country receive the diffuser and send it back to our factory for repairs. I think this is really quite reasonable and I am not sure of another company that has such a generous warranty and repair program.

Please clean the glass reservoir on your Nebulizing Diffuser frequently to keep it running in top shape always. When you clean the glass with the plastic pipette, be sure to flush the micro-tubes free and clear of any essential oil residue or build-up.

Another important note, when refilling your nebulizing diffuser you want to avoid spilling any oil outside the glass. If it runs down the glass and into the base of the diffuser it will ruin the pump.

Our diffusers are strong and powerful and will last many years, but like most products they do need a little tender loving care.

If you change your mind and still wish to send your diffuser to our local shipping representative, we would be happy to help repair your diffuser for FREE and send it back to you.

Thanks and regards,

Chad

Reply from Organic Aromas

Jan 8, 2021

Hello there. I hope you are doing well. We wish you a happy new year.

My name is Matthew and I am the manager of Organic Aromas.

So firstly, we have refunded you via paypal Transaction ID: 0KG07359AK4 please check.

I apologize that we failed you. You clearly asked for a refund, provided us your paypal email address and we did not send the funds. In fact, you wrote two times, once on the 9th and then again on the 23rd of December. Both times, our customer service rep, Sophia, missed those emails.

She made a big mistake. We have admonished her and requested that she double her efforts to proactively seek out potential customer service issues and to closely monitor customer emails so as to not miss any. We have implemented a new system to tag "unprocessed" emails so that we can find them and solve them in a timely manner.

We failed you. This is our fault and we deserve your painful negative review.

However, we are no scam or fraud like you have mentioned in your site jabber and trustpilot reviews, That is unfair.

But, we did fail to answer your emails in a timely fashion. This was a human error, an oversight and a dereliction. But certainly no fraud.

In any case, we will learn from this and improve. We have already changed our internal procedures to force our customer representatives to double check email threads involving customer issues and make sure they are not missed.

We take this as a lesson on how to change, grow and improve. We will internalize this valuable lesson and evolve for the better.

Once again we apologize. We have sent your refund by paypal Transaction ID: 0KG07359AK4 please check.

With that, we wish you a wonderful day and hope that you may consider purchasing something from us again in the future. We promise to endeavor to avoid this kind of problem and to improve going forward.

Sincerely,
Organic Aromas

Reply from Organic Aromas

Jun 15, 2020

Dear Jordana,

Thank you for your business. We really appreciate it.

Thank you for the feedback. We will use this to improve our products and customer service.

Let's take a look at the facts of why you are upset and feel a need to lash out with a one star review.

We received your complaint that the paint on your nebulizing diffuser base was damaged and peeling. Many people understand the pure essential oils are strong and powerful and if a drop or two accidentally lands on your wooden diffuser base or your furniture the paint or finish will be damaged.

We include a special glass eye dropper to aid you when you refill your diffuser with essential oils to help prevent any spillage that may occur.

We understand not everyone understands how powerful essential oils are and we agreed you to send you a brand new diffuser base. All we asked is for you to package up your damaged diffuser and attach the pre-paid label and send it back to us and we would replace it at our expense.

I am not sure there is another company that would replace a product for free that the customer damaged.

We love our customers and only want them to enjoy our products and fill their homes full of Organic Aromas.

I see you may have missed the email explaining this return process. We need you to return the damaged one first before we send out the new one.

Please package up the damaged diffuser and send it back and receive a brand new one completely at our expense.

Our nebulizing diffusers come with a one-year warranty.

If you have any questions we are always here to help and support.

Thanks and regards,

Chad

Reply from Organic Aromas

Aug 25, 2020

Pardon me, Madame, but not one of these reviews are fake. Youre being unfair.
We sent you your items and we have proof.
We are no scam.
We do not come from China.

This market knows us and well. We are the worlds leading maker and seller of specialty Nebulizing Diffusers! We only do good business and for the long term!

And FYI, we cannot send to Canada if Canada Post does not accept packages due to covid! But we can send DHL, so thats why we asked you if you wanted to upgrade. You said yes! So we sent you your things.

You then said that you received the box but that it didnt contain anything! How could that be? Nothing in the box? Really? We don't believe that is possible. You say "THE BOX WAS EMPTY" yet in your complaint to Paypal you stated "I opened the box to find that one of my items is missing." Which is it? Are you missing one item or did you receive an empty box only???? What is the truth? We think you have changed your story too many times. Clearly, your representation is inconsistent.

You have not been 100% truthful in this process. Therefore, we cannot agree to your request for a full refund.

Reply from Organic Aromas

Sep 9, 2019

Dear Valued Customer,

Thank you for your valuable feedback, we really appreciate it. Yes you are correct; we do stand behind our products 100% and back them with a 1 year warranty. This is our guarantee.

From our experience there are a couple things that can happen that lead people to believe there diffusers are broken. To save time and money we offer some back and forth troubleshooting through email that solves the issue 90% of the time.

The two things that happen are the essential oil causes a clog or a blockage in the micro-tubes. This can easily be fixed with a quick clean using high percentage isopropyl alcohol and the plastic pipette we provide in the packaging. Just suck up some alcohol, hold the pipette over the micro-tubes and flush the nasty clog away.

If the diffuser still has trouble diffusing we like to make sure the base is working. We ask the customers to send in a short video to determine if this is the issue. On several occasions we have found customers to allow essential oils to permeate the base which causes the pump to malfunction. This most often occurs while refilling the diffuser and oil dribbling down outside the glass and into the diffuser base.

I don't think in any instance we said you need to prove you didn't break it. We only require our agents to obtain a video for reference when processing a return. We will send you a prepaid return shipping label so it doesn't cost you anything to send it in. We only ask for you to follow steps before completing the return.

If your diffuser is even outside the one-year warranty we will still fix your diffuser for FREE. We only require you pay for the shipping to get the diffuser to our nearest representative. I am not sure there is another company out there that stands behind their product more.

I apologize if our troubleshooting procedure has caused you any inconvenience.

We are still happy to send you a new diffuser.

We look forward to your reply so we can solve this immediately.

Thanks and sincerely,

Chad