Organic Basics Reviews 1,598

I really liked soft fabric. I purchased some underwear for my husband and myself. Husband loved it so much and they came true to size, however the lady’s underwear is opposite. If you want to fit yo... See more

I'm excited that I found a sustainability oriented brand that offers sexy clothes. The customer service has been really great. I'm also grateful for the diversity of models they showcase. I'm sure the... See more

I am so pleased to have found Organic Basics, such comfortable good for the planet items, the most comfortable I’ve ever worn. I ordered an incorrect item and their returns process is quick and easy w... See more

Great quality & sustainable fabric that doesn’t worry you! Customer service is also superb. They respond so quickly & deal with the issue very smoothly that you won’t stress. Return / exchange process... See more

Organic Basics has become one of my go-to brands. The quality of their pieces is consistently good, and I really like their focus on sustainability. Everything I’ve ordered so far has been comfortable... See more

Fabulous items, really lovely quality. Had a problem with being sent the wrong colour but Kayla in customer service was super helpful and in less than 24 hours arranged for the correct item to be sent... See more

I love everything about organic basics! The products are so well designed with beautiful fabric colors, sustainably sourced with impeccable quality. Their customer service is extremely fast, responsi... See more

Organic Basics is my new obsession! Everything I’ve ordered has been of amazing quality and super comfortable as well. I recently received the wrong color top in my order and within less than 24 hours... See more

I truly enjoy the products from this brand, and the quality of their customer service. I’ve ordered multiple times because I love their organic clothing options. There was one incident where my packag... See more

10/10 customer service experience. Easy returns, very high quality bras that I have been wearing religiously for over 5 years. Prices are affordable and the company has good values/ethical sourcing. S... See more

Being able to buy underwear that’s cute and truly safe for your body feels like such a luxury. It was my first time ordering from Organic Basics and I loved the products. I also had a small issue and... See more

So far my experience with organic basics has been great. I received excellent customer service (although the emails don't pop up in my primary and had to be searched for in ads) and there were some... See more

Such a great company. Super quick delivery. Had a small issue with my order, they refunded it plus some on a gift card and resolved it really fast. Excellent service.

I ordered a top, which ended up going to Royal Mail and I never collected it because I didn’t see the email. Organic basics were so nice - offered to send it out again with no charge for postage or a... See more

It might be organic but made in Asia (bragging about climate change) the quality is ok but you expect better materials less polyamid for instance. It’s very expensive, the size are really really large... See more

Bra is lovely but unfortunately came up way smaller than expected, even checking alongside the style guide. The knickers were pretty expensive for what was a really flimsy material. They offer returns... See more

Customer service was amazing! My package was held up in customs while shipping. Pernille and Christian responded to my inquiry right away and were very helpful tracking down my order. Loved my clothes... See more

The customer service is always top tier, they help me with whatever I need with so much respect, they always have good sales and good prices with great quality products. Victoria specifically helped m... See more

I discovered Organic Basics a year and a half ago and since then have slowly filled my wardrobe with pieces from their collections. I really appreciate the high quality materials, the transparency... See more

Customer service is very friendly and do anything they can to accommodate, ordering is easy, delivery is reasonable/quick if you consider it’s coming from Denmark. Clothes are good quality, sweats are... See more

Such a wonderful company. They are always so helpful whenever there's any issues or returns - they respond quickly and politely and always ensure that you're happy with whatever the outcome is. I love... See more

i learned about this company because I work in a company with a huge Copenhagen employee population. I was little frustrated that my order was sent out but the tracking had not updated for days. Victo... See more

The quality of their products is amazing — beautiful fabrics and very well made — and their customer care is truly outstanding. I didn’t receive the welcome discount code at first, so I reached o... See more

I had a horrible experience - Fedex lost my package. Not very happy about that, first time incident for me. I was worried; I thought I had lost the money and the clothing I had picked out. The best pa... See more

I am still waiting for my parcel but I am already very happy with the attitude that the company has towards their clients and their customer service! Fedex lost my parcel and guys from customer suppor... See more

I have bought from Organic Basics for 2 years now. Out of my six-ish orders only one of them had an issue where I had an item missing. The customer service was very prompt and handled the problem... See more

Their customer service is incredible. A real person will answer quickly and find a solution for you. I general the company makes you feel like they care. They care about the quality of their product... See more

I’m very happy with the companies customer services, they work hard to keep me as a customer. I find the clothes understandably high priced but good quality, these sweats are very heavy, I like the c... See more

Honestly wish companies all had as good customer service as OB. I have been moving to natural fibre clothing and first placed a small order of undies to see how it all went from the quality of product... See more

Do not buy ! This company greenwashes their marketing, they present as an eco brand but the quality is terrible. The clothes are just as cheap as primemark and have very low lifespans making it reall... See more

Nice clothes but such a hassle when you are busy trying to work. So many emails back and forth and they did not read what I had written or answer the questions asked fully. They also responded i... See more

The team at Organic Basics is wonderful and very helpful if you have an issue. I had a complicated return issue where I accidentally sent some of my personal items I need to returned to me and Victori... See more

I can't speak to the quality of the items (underwear), but the customer service is excellent. edit: items have finally arrived, and they are amazing! so soft and well woven fabric. (heads up... See more

Article that are delivered are not manufacture in the advertised country, actually made India, while should come from Vietnam. The washing indications does not match the advised temperature on the web... See more

I really like the quality of the products 🙏 But what made me very happy was the efficient, quick, functional, friendly, and helpful customer support that really makes a difference with online commer... See more

The quality of items does not match what the company portraits itself to represent. I used to live in CPH and wanted to support a ethical (seemingly) company. Ordered about five items and paid costly... See more

I ordered a bralette to Australia and the delivery was faster than expected. My parcel was delivered to a neighbour and I couldn't find it. The customer service was so fast, kind and helpful and in th... See more

Underwear super thin with holes forming and stitches breaking within a few wears. Exchange/replacement offered but the items were so poor I don’t want more of them. Their clothing is more reliable a... See more

In general I have to say I like the store and brand. Lovely clothes, prices are okay, good website, timely delivery and so forth. However, I ordered to Switzerland for the first time with my last orde... See more

The products are of noticeably poor quality - I would go as far as to say they’re comparable to fast fashion brands in terms of craftsmanship and material standards. I purchased both underwear and soc... See more

Every time I order something it goes smoothly. Just one time somehow the order was sent back without a good reason. I sent a message and was refunded immediately. Just the way it should be:)

I really like the quality of the pieces. Even when there seemed to be a shipping issue, they reshipped my order for free and their customer service was quick and effective. Will repurchase for sure!

Pernille in customer service is one of the most helpful representatives from any company I have ever spoken to. Wow! And I Love your products and how ecofriendly they are so much!

I messed up my order and got it shipped to the wrong country. They changed the address no problem. Then I was unable to pay a tax toll and they changed my address again, to another country, for free.... See more

I have already different products from Organic Basics and (especially) underwear is high-end quality. Production seems to be very sustainable and the ecological thinking of the brand itself is very ap... See more

The customer service at this company is really great, the agents are so helpful and deal with any queries quickly. My return was easy to do and I am really happy with the other products from my order.... See more

Exchanging items not straight forward. Although happy to be credited for return fee as credit. Seemed quite uninterested that the quality was not up to scratch! A shame considering price point

I love the quality and feel of the fabrics and the vibrant colors! Shipping is very fast. I also had some customer service questions and they were super helpful.

Good quality products and very helpful (and reachable!) customer service: after my local postal service accidentally returned my order they were quick to help out and send a new order in time for the... See more

I returned multiple items promptly, but they later claimed some were damaged or missing, which isn’t true, and refunded less than half of what I paid. I canceled an exchange because I’d be out of t... See more

Fantastic customers service !! Friendly and top efficiency :-) Products are fine and beautiful. I hope they will last over time.