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Orient Watch, is a Japanese watch brand owned by Seiko Epson.
Des Voeux Road Central 306, Hong Kong
Nice watch but when it broke due to warrantable reasons, I wrote an email to Orient customer service and didn't get a reply. Then I wrote several emails and used their website to write an appeal thing and still no reply. There is no service centre in the UK (somehow?) so maybe that is the reason? But I have an expensive watch which is now broken and I cannot use the warranty so I would rate it 0/5 stars if I could.
Purchase last December 2018 a model Orient Bambino watch, new with automatic movement. Unfortunately, after a few days of use, the watch stopped working and stopped. Then contact the Italian distributor of Orient watches, web Worl Technologies S.r.l. of Milan, orient-watch.it, without getting any response. After several unsuccessful attempts, via e-mail, I contact the company by telephone and I answer that they only deal with the distribution of Orient watches in Italy, so I ask about the assistance centers, nothing. I also write to the Japanese Orient watch service center, Epson Hanbai Co., Ltd. orient_support at epson.jp, without getting any reply.
There are no service centers for Orient watches in Italy!
I must therefore decide whether to have the watch repaired or if I have to throw it away. But don't new products get the European two-year warranty? This is the Orient policy and this is the "Global Warrant" of orient-watch.com. Congratulations!
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