Ordered Rise and Fall pendants with brass fittings from Original BTC in U.K. Great customer service experience getting information over the phone from New York showroom staff. This coupled with good w... See more
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Review summary
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Your service and customer attention was exemplary. I’ve already sent an email to your company thanking Ms S Honey for all her help in obtaining a replacement light fitting after mine was damaged. Ma... See more
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An easy purchasing experience from start to finish. Dare in the Design Centre in Chelsea was so incredibly helpful and prompt. The whole process of ordering through to delivery was just so quick, easy... See more
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Great designs. I needed a part replacement and Sarah Honey was extremely helpful with any questions. The request was quickly executed and the part was an excellent match. The way service is dreamt of.... See more
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Company details
Written by the company
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Contact info
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, United Kingdom
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4.8
Excellent
735 reviews
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Beautiful lamp and wonderful next day…
Beautiful lamp and wonderful next day delivery.
October 24, 2023
Reply from Original BTC
Hello,
Thank you for the positive feedback and choosing us for your lighting 😊
Best wishes,
Original BTC
Excellent customer service
Excellent customer service, when I ordered the wrong light Sarah could not have been more helpful in arranging a collection and then delivery of the correct one.
October 23, 2023
Reply from Original BTC
Hello,
Great to hear you were pleased with the service provided, we will pass your feedback on to Sarah! 😊
Best wishes,
Original BTC
Very quick!
October 10, 2023
Reply from Original BTC
Hi Anne,
Great, thank you for the 5-star review.
Best wishes,
Original BTC
BTC products are really nice but some…
BTC products are really nice, well made and have a lovely heritage...but some back office systems/ administration issues. On two occasions I have had no order confirmation and on the most recent occasion it took a while to find the online order that had been placed with money having left my account. Not very reassuring despite friendly customer service.
October 10, 2023
Reply from Original BTC
Hello,
Really sorry to hear about the issues you have had, please know this is not normal and we are working to resolve the issue. I am sorry about the inconvenience caused and hope you enjoy your lights once delivered and thank you for being a loyal customer over the years 😊
Best wishes,
Original BTC
Fantastic company
Fantastic company - I love their beautiful, classic products. The two task lamps we’ve got are great quality and look fabulous. We also purchased two Hector wall lights and are very pleased with them! Original BTC customer service is second to none - when a lamp arrived with a damage from transport, a replacement was organised very quickly and efficiently. Thank you so much!
October 10, 2023
Reply from Original BTC
Hi Justyna,
Thank you so much for the positive review and choosing our lighting, we really appreciate it! Good to hear when you did have an issue that it was resolved quickly and efficiently.
Best wishes,
Original BTC
Easy to order and helpful communication…
Easy to order and helpful communication with store. Products arrived quicker than expected!
October 2, 2023
Reply from Original BTC
Hi Victoria,
Thanks for the 5-star review and positive feedback, we hope you enjoy your new light.
Best wishes,
Original BTC
My beautiful shade broke while I was…
My beautiful shade broke while I was cleaning and the lamp tipped over so I was so happy to see that I could get a replacement. I also enjoyed watching the video of them making the shades.
October 5, 2023
Reply from Original BTC
Hi Kelly,
Great to hear we could supply a replacement shade for you, we hope you enjoy your lights for many years to come.
Best wishes,
Original BTC
Fantastic lights and delivered quickly
October 4, 2023
Reply from Original BTC
Great to hear, thank you for the 5-star review!
Best wishes,
Original BTC
Great service by email and also by…
Great service by email and also by phone!
Website was a little glitchy and I was charged twice, but it was fixed without much issue at all.
September 19, 2023
Reply from Original BTC
Hello,
Thanks for the review and the feedback regarding the website, I am glad we got the issue resolved for you. We hope you enjoy your lights for many years to come!
Best wishes,
Original BTC
I was looking for very particular light…
I was looking for very particular light fittings. Original BTC talked me through the options clearly and were most attentive . The lights are great
September 25, 2023
Reply from Original BTC
Hi Robert,
Excellent to hear! Thanks for the 5-star review.
Best wishes
Original BTC
Great timeless design and fast delivery.
September 19, 2023
Reply from Original BTC
Hi Jan,
Thanks so much for the positive review! 😊
Best wishes,
Original BTC
Reply from Original BTC
Thank you for the 5-star review!
Best wishes,
Original BTC
BTC Fin Horizontal
We originally saw the BTC lights in the Paris showroom and after many years we’ve redone our kitchen and included a Fin Horizontal pendant. Very speedy delivery, super safe packaging and the gorgeous light was easy to fit. Getting a second one next as they look even better in a row.
August 20, 2023
Reply from Original BTC
Hi Paul,
Pleased to hear you got to visit our Paris showroom, such a great way to see our lighting collection. Thank you for choosing to use our Fin Horizontal pendants, hope they get lots of compliments when you show off your new kitchen to friends and family.
Best wishes,
Original BTC
Bought Them Confidently
a very high standard of craftsmanship, professional customer service, prompt delivery
August 22, 2023
Reply from Original BTC
Hi Sarah,
Thank you so much for your review and appreciating everything that goes in to making our lights.
Best wishes,
Original BTC
Reply from Original BTC
Hi Robert,
Great to hear, thanks for the 5-star review.
Best wishes,
Original BTC
The best lights for design and quality
The best lights for design and quality. Definitely
August 16, 2023
Reply from Original BTC
Hi Ivor,
Thanks so much for the glowing review!
Best wishes,
Original BTC
Perfect!
Bought many pendant lights from Original BTC, but this was first lamp. Beautifully made and delivered promptly. Need to finish decorating my study, where it will have pride of place.
August 9, 2023
Reply from Original BTC
Hi James,
So pleased to hear, always lovely to hear from a loyal customer.
Thank you for choosing to purchase from us again 🙂
Best wishes,
Original BTC
Reply from Original BTC
Hi Karen,
Thank you for the 5-star review, great to hear you were happy with the service provided. 😊
Best wishes,
Original BTC
Reply from Original BTC
Hi John,
Thank you for the 5-star review! We are happy to hear you were pleased with the service Chris provided 😊
Best wishes,
Original BTC
Really easy to work with.
Really easy to work with. Great communication. Fast turnaround. Beautiful merchandise.
June 28, 2023
Reply from Original BTC
Hi Robin,
Thanks for the excellent review, we hope you enjoy your lights for many years to come.
Best wishes,
Original BTC
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