Ordered Rise and Fall pendants with brass fittings from Original BTC in U.K. Great customer service experience getting information over the phone from New York showroom staff. This coupled with good w... See more
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Review summary
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Your service and customer attention was exemplary. I’ve already sent an email to your company thanking Ms S Honey for all her help in obtaining a replacement light fitting after mine was damaged. Ma... See more
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An easy purchasing experience from start to finish. Dare in the Design Centre in Chelsea was so incredibly helpful and prompt. The whole process of ordering through to delivery was just so quick, easy... See more
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Great designs. I needed a part replacement and Sarah Honey was extremely helpful with any questions. The request was quickly executed and the part was an excellent match. The way service is dreamt of.... See more
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Company details
Written by the company
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Contact info
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, United Kingdom
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4.8
Excellent
735 reviews
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Super quality products
Super quality products . Sadly can only shop when the sales are on .
August 27, 2025
Reply from Original BTC
Hi Trevor,
Thank you so much, so pleased you've been happy with the quality!
Best wishes,
Original BTC
Excellent service
Excellent service, very quick despatch, extremely well packaged order and beautiful quality products.
August 19, 2025
Reply from Original BTC
Hi Zosema,
Thank you for the 5-star review! We’re so glad you’re happy with the service, packaging, and product quality.
Best wishes,
Original BTC
Ordered Rise and Fall pendants with…
Ordered Rise and Fall pendants with brass fittings from Original BTC in U.K. Great customer service experience getting information over the phone from New York showroom staff. This coupled with good website and diagrams instilled confidence in ordering online from the U.S. Pendants arrived in perfect condition in impressive packing.
August 6, 2025
Reply from Original BTC
Hi Charity,
Thank you so much for your kind words! We’re thrilled to hear you had a smooth experience from enquiry to delivery, and that your pendants arrived safely. Thank you for choosing us 🙂
Best wishes,
Original BTC
Easy to order with and received order…
Easy to order with and received order in remarkable time!
August 4, 2025
Reply from Original BTC
Hi Mary,
Thank you! We’re so glad your order arrived quickly and smoothly.
Best wishes,
Original BTC
Everything was great
Everything was great. Delivery, packaging, instructions. I love the design and finishes of our lamp.
August 7, 2025
Reply from Original BTC
Hi Charles,
Thank you for your feedback! We’re so happy everything met your expectations.
Best wishes,
Original BTC
Super helpful company and such beautiful products!
A wonderful company that supports British craft and design. I couldn’t have afforded the products without the very generous price reductions that O.BTC advertise from time to time. Look out for these and don’t miss out. The prices are still quite high but so worth it!
August 1, 2025
Reply from Original BTC
Hi Liz,
Thank you for your lovely review! We're so glad you appreciate the craftsmanship and design behind our pieces. It’s always great to hear from customers who value the work that goes into creating them.
Best wishes,
Original BTC
Great quality and service
July 29, 2025
Reply from Original BTC
Hi,
Thank you for the 5-star review, much appreciated ☺️
Best wishes,
Original BTC
Pendant is beautiful
Pendant is beautiful. It was crooked. I had to use foam sheets to avoid damage and pliers to take the light apart and straighten it.
July 16, 2025
Reply from Original BTC
Hi Steve,
Thanks for your review! We're glad you love the pendant and apologise for the installation issue. If you need any further help, feel free to get in touch.
Best wishes,
Original BTC
Bedroom lighting
I am so pleased I was able to purchase handmade British lighting at an amazing price… the lighting is exceptional quality and I feel very lucky to enjoy the design and quality in my home….a delighted customer.. many thanks
July 15, 2025
Reply from Original BTC
Hi,
Thank you for such a lovely review! We're delighted to hear how much you’re enjoying your handmade British lighting. It means a lot to us to know it’s found a happy home, thank you again!
Best wishes,
Original BTC
Reply from Original BTC
Hi,
Thank you so much! We're thrilled you’re happy with both the product and our service ! 😊
Best wishes,
Original BTC
Fabulous light & great service
Fabulous light although all OBTC lights are fab!
Excellent communication regarding delivery and arrived very well wrapped and in perfect condition.
July 21, 2025
Reply from Original BTC
Hi Claire,
Thank you for the wonderful feedback! We're so happy you love the light and had a great experience with delivery and communication. Your kind words mean a lot!
Best wishes,
Original BTC
Excellent customer service
Excellent customer service - part damaged in transit was replaced quickly & efficiently so would highly recommend. Lamp looks superb as well.
July 21, 2025
Reply from Original BTC
Hi,
Thank you for your lovely review! We're glad you love the lamp and that we could quickly sort the issue. We really appreciate your support!
Best wishes,
Original BTC
An excellent company…
A company with remarkable and excellent standards who design and manufacture a high quality product that looks amazing. They provide a professional and very efficient customer service. The light fittings we ordered were delivered quickly; were professionally and incredibly well packaged to avoid any damage. I would have no hesitation in recommending Original BTC to anyone looking for exceptional and innovative lighting
July 9, 2025
Reply from Original BTC
Hi John,
Thank you so much for your kind review. We’re delighted you’re happy with the quality of our products and the service you received. Your recommendation is truly appreciated. Enjoy your new lighting!
Best wishes,
Original BTC
Reply from Original BTC
Hi Emma,
Thank you so much! We're thrilled to hear you're happy with your purchases and that everything arrived safely.
Best wishes,
Original BTC
Beautiful quality.
The quality of BTC lamps literally shines through due to the delicate materiality of the lampshades. This is my 5th lamp and I love both the design/shapes and the light they emit. Like all handmade goods, these lamps will stand the test of time.
July 1, 2025
Reply from Original BTC
Hi,
Thank you! We're so glad you love the design and craftsmanship. It means a lot to us that you chose our lights again!
Best wishes,
Original BTC
Lack of communication despite being unable to fulfil ordee
Placed back order in early June. Product was due to be dispatched 04/07, but product didn’t arrive so I chased. No response to email. So I called. Spoke to sales team who said they needed to query whether order was in production and they’d get back to me via email the next morning. I reiterated the poor experience stressing the need for me to hear the next morning. Guess what? No response.
So I called again. Spoke to customer service who said that it was no longer possible for them to fulfil all 3 of the products I had ordered. Offered 2, with the 3rd being another colour. Not acceptable as I wanted them to match. Why is it that I have to chase? I’d expect to be called or at least emailed if there was a problem. The company had 5 weeks to communicate with me but didn’t.
Interestingly, each unit of the light I wanted has now trebled in price. Left me wondering if they wanted to fulfil at the price I’d secured.
July 9, 2025
Unprompted review
Reply from Original BTC
Hi Tom,
We’re truly sorry for the frustration and disappointment caused by your experience. We completely understand how upsetting it is to have to chase updates and not receive clear communication, this is not the level of service we aim to provide, nor is it typical of our standards.
Unfortunately, we were unable to fulfil the full order as requested. While the lights are still shown on our website, we only have two units available. We would have loved to produce another anthracite glass shade in our glass studio to complete your order; however, we don’t currently have other orders requiring anthracite glass, and changing over the glass pot for a single piece is a very involved and lengthy process.
We sincerely apologise for the lack of proactive updates.
Best wishes,
Original BTC
My order is delayed and I haven’t got…
My order is delayed and I haven’t got information about delivery dates. I wrote an email but haven’t received any response yet.
It takes too many weeks to deliver orders.
July 7, 2025
Reply from Original BTC
Hi Elivira,
We’re sorry again for the delay and lack of communication. We experienced higher demand than expected during our sale, and we can see your order has now been delivered. We’re so glad it’s finally with you, thank you for your patience and understanding!
Best wishes,
Original BTC
Very helpful staff
Very helpful staff. The person I spoke to processed my order quickly. His colleague offered me a glass of water, which was most welcome, and the lamp arrived the following day.
June 25, 2025
Reply from Original BTC
Hi,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our team.
Best wishes,
Original BTC
Reply from Original BTC
Hi Andrew,
Thanks for the positive review, we hope you enjoy your lights for many years to come.
Best wishes,
Original BTC
Reply from Original BTC
Hi Jacqueline,
Thank you so much! We're thrilled you enjoyed our service and fast delivery. We appreciate you choosing us for your lighting! 😊
Best wishes,
Original BTC
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