Ordered Rise and Fall pendants with brass fittings from Original BTC in U.K. Great customer service experience getting information over the phone from New York showroom staff. This coupled with good w... See more
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Review summary
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Your service and customer attention was exemplary. I’ve already sent an email to your company thanking Ms S Honey for all her help in obtaining a replacement light fitting after mine was damaged. Ma... See more
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An easy purchasing experience from start to finish. Dare in the Design Centre in Chelsea was so incredibly helpful and prompt. The whole process of ordering through to delivery was just so quick, easy... See more
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Great designs. I needed a part replacement and Sarah Honey was extremely helpful with any questions. The request was quickly executed and the part was an excellent match. The way service is dreamt of.... See more
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Company details
Written by the company
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Contact info
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, United Kingdom
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4.8
Excellent
735 reviews
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The lights were great but I would…
The lights were great but I would recommend including the bulbs or pointing out when ordering to add them to order. Now I have to submit a separate new order
April 26, 2024
Reply from Original BTC
Hi Nathan,
Great to hear you're happy with the light purchased. Sorry you were expecting a bulb with it, it does mention it in the specifications section but I will absolutely pass on your feedback to see if we can make it clearer.
Best wishes,
Original BTC
So happy with my table lamp
The lamp was delivered,well wrapped, and on time.
I bought the floor lamp version some years ago. Now I have the matching table version. I am so happy with them.
May 2, 2024
Reply from Original BTC
Hello,
We're delighted you love your table lamp! Thanks for choosing us again and for sharing your positive experience. Enjoy your beautifully matched set 😊
Best wishes,
Original BTC
Reply from Original BTC
Hi William,
Great to hear you were happy with the service provided.
Thank you for the positive review 😊
Best wishes,
Original BTC
Beautifully made smart light
Beautifully made smart light, transforms the living room!
April 30, 2024
Reply from Original BTC
Hi Rosemary,
Excellent to hear! Thank you for the 5-star review 😊
Best wishes,
Original BTC
The quality of the products is on…
The quality of the products is on another level in terms of how the fittings are made and the materials used to manufacture. My favourite lighting brand. My electrician was super impressed by the quality too!
April 22, 2024
Reply from Original BTC
Hello,
Thank you so much for the review and your kind words, it really does mean a lot! 🥰
Best wishes,
Original BTC
Simple ordering process swift delivery…
Simple ordering process swift delivery and particularly good back-up from the BTC team.
April 26, 2024
Reply from Original BTC
Hi Caryl,
Good to hear, thank you for the 5-star review.
Best wishes,
Original BTC
Excellent service!
Excellent service!
The team operates with remarkable efficiency, consistently achieving impressive delivery times.
April 24, 2024
Reply from Original BTC
Hi Paola,
Thank you for the 5-star review, we are thrilled you are happy with the service provided.
Best wishes,
Original BTC
Reply from Original BTC
Hi Stanley,
Thanks for the 5-star review!
Best wishes,
Original BTC
Great British company
Great British company. Very helpful on the phone, excellent product and prompt delivery. What more could you ask.
April 18, 2024
Reply from Original BTC
Hi Howard,
Thank you for the positive review and appreciating everything we do 😊
Best wishes,
Original BTC
Great products and customer support
April 9, 2024
Reply from Original BTC
Hi Niklas,
Thank you for your review, we hope you enjoy your lights for many years to come.
Best wishes,
Original BTC
Very Happy
Just received my rondels yesterday, and they are even more gorgeous than I imagined! The communication with staff was really good, the rondels were meticulously packaged and the shipping was super fast! Thank you for a great experience and a great product!
April 8, 2024
Reply from Original BTC
Hi Susi,
Ah we are thrilled to hear you are happy with them, look forward to seeing what you do with them.
Best wishes,
Original BTC
Chris was so helpful!
Chris Lewis helped us create custom finish sconces after being told by the manufacturer it was not possible. But he made it happen for us! We can't wait to have them in our upcoming project. He worked his magic!
September 25, 2023
Reply from Original BTC
Hello,
We hope you are pleased with your custom lights and we are pleased to have been able to work with you on your project! Great to hear the positive feedback regarding Chris 😊
Best wishes,
Original BTC
Good response and resolution
Minor problem with the product (outside BTC control), but quickly rectified by the Sales Team. All okay now. Easy to order, kept informed about progress, and delivered within promised time.
March 27, 2024
Reply from Original BTC
Hi Ged,
Thanks for the review and good to hear you are happy with the service provided.
Best wishes,
Original BTC
Reply from Original BTC
Hi Gem,
We're absolutely thrilled to hear that you had such a fantastic experience with us.Thank you for taking the time to share your glowing feedback with us.
Best wishes,
Original BTC
Spare parts
I needed some spare parts for my light fixtures due to move overseas, lady I spoke to was very helpful, found the right parts and sent me a quote. Received parts, well packed, no breakages. Highly recommend.
March 18, 2024
Reply from Original BTC
Hi Ruth, so pleased the team were able to help you and thank you for the great review.
Best wishes,
Original BTC
Reply from Original BTC
Hi Anne,
Excellent, thank you for the 5-star review.
Best wishes,
Original BTC
I never received my order
I never received my order. I received the invoice showing I had paid for the item and promising that a delivery notice would be forthcoming. It never came.
March 15, 2024
Reply from Original BTC
Hello,
I am very sorry to hear you have had an issue with the delivery of your order. You will have received an email from Chris who is looking into this with Fedex for you as the parcel is showing as delivered but unfortunately it hasn't reached you. We aim to get this resolved for you ASAP!
Best wishes,
Original BTC
Reply from Original BTC
Hi Hugo,
Great thank you for the positive review!
Best wishes,
Original BTC
Excellent service
Quickly delivered, my bone china lamps arrived in perfect conditions. By the way, they are lovely!
March 13, 2024
Reply from Original BTC
Hi Silvia,
Great to hear from you, thanks for taking the time to leave us a review and sharing your positive feedback! 😊
Best wishes,
Original BTC
Lovely quality
Lovely quality; you get what what you pay for! We ordered three pendants which arrived quickly and beautifully packaged. Would have no hesitation in purchasing from Original BTC again.
March 11, 2024
Reply from Original BTC
Hi Barry,
Thank you for the 5-review, great to hear you are happy with your lights 😊
Best wishes,
Original BTC
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