ORI London Reviews 

2,181
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 703 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic variety of vibrant colors, stylish patterns, and durable, well-made materials that make these bags exceptionally practical and comfortable for daily commutes, school, and travel. Consumers also appreciate the straightforward online shopping interface, thoughtful pocket organization, and surprisingly fast shipping services provided by the team. However, some people mentioned that their orders experienced unexpected delivery delays, tracking complications, or long waiting times. A few reviewers were dissatisfied with missing packages, sizing discrepancies compared to website specifications, and slow communication when requesting customer support.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the fantastic color options, durable and... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting that the products are... See more

Delivery service

People report positive experiences with delivery service, noting that orders consistently arrive quickly and... See more

User experience

Users describe positive interactions with user experience, highlighting how easy it is to navigate the... See more

Order

Customers had positive experiences with order, frequently highlighting the simple online process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the same backpack I have for my coworker who was always admiring it. She is absolutely thrilled! When I emailed to request the 10% discount be added to my account your people were incredibly... See more

Rated 5 out of 5 stars

Quick service. Quality product. I've been looking for a small Gatwick duffle ever since we bought one for my husband in Iceland. The size is perfect for a camera bag and it fits most airlines' p... See more

Rated 5 out of 5 stars

I recently purchased a Bond Pocket Crossbody Bag in Artichoke for a birthday gift. It arrived on time. It's the perfect bag for this teen who loves the color green. Artichoke Green is a beautiful... See more

Rated 5 out of 5 stars

I'm a teacher and I was searching for a new backpack. I went with Ori London because of your values, eco-conscious design, style choices, and price. I ended up ordering two because I couldn't decide.... See more


Company details

  1. Bags and Luggage Store
  2. also in
  3. Fashion Accessories Store

Written by the company

ORI bags and backpacks are designed to make you smile and live life in color. You can feel confident that the things you entrust your ORI to carry are safe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,181)

682 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far I have purchased 2 Bantrys

So far I have purchased 2 Bantrys. A small and a medium. The quality is great. The small is great for daily knocking around. It holds a large wallet, a small bag of incidentals, folded shopping bags (because our town doesn’t provide them), phone, etc. The medium is great for air travel because it also holds a water bottle, sunglasses, a knitting project and even a lightweight jacket.

August 21, 2026
Rated 5 out of 5 stars

I love my Paddington bag

I love my Paddington bag! It's a great size, the strap adjustment makes it super comfortable, and it's well made. The inside organizes well, with pockets that are perfectly sized for phone and wallet, and the outside pocket is made to fit credit cards/ transit passes exactly! Thank you for such a great item that will travel so well!

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

I'm a teacher and I was searching for a…

I'm a teacher and I was searching for a new backpack. I went with Ori London because of your values, eco-conscious design, style choices, and price. I ended up ordering two because I couldn't decide. They are even better in person and have been perfect for my commute and daily needs.

August 24, 2026
Rated 4 out of 5 stars

Almost perfect

I purchased the Farringdon half moon bag in Bordeaux. I was looking for a bag for travel and outdoor activities, that was water resistant. This bag is almost perfect. I was surprised how much I could put in the bag. But it needs a zippered pocket on the outside of the bag. That way you don’t have open the bag to get to your phone or travel documents.

The pictures of the bag on the website are not accurate. The bag appears to be photoshopped on the model. Make your decision based on the measurements. I didn’t love the $10 return fee.

August 16, 2026
Rated 5 out of 5 stars

Love my ORI bags

Love my ORI bags. The colors are so vibrant and eye-catching. Always get so many compliments. My items arrived quickly and well packaged, too.

August 14, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look