ORI London Reviews 

2,181
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 703 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic variety of vibrant colors, stylish patterns, and durable, well-made materials that make these bags exceptionally practical and comfortable for daily commutes, school, and travel. Consumers also appreciate the straightforward online shopping interface, thoughtful pocket organization, and surprisingly fast shipping services provided by the team. However, some people mentioned that their orders experienced unexpected delivery delays, tracking complications, or long waiting times. A few reviewers were dissatisfied with missing packages, sizing discrepancies compared to website specifications, and slow communication when requesting customer support.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the fantastic color options, durable and... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting that the products are... See more

Delivery service

People report positive experiences with delivery service, noting that orders consistently arrive quickly and... See more

User experience

Users describe positive interactions with user experience, highlighting how easy it is to navigate the... See more

Order

Customers had positive experiences with order, frequently highlighting the simple online process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the same backpack I have for my coworker who was always admiring it. She is absolutely thrilled! When I emailed to request the 10% discount be added to my account your people were incredibly... See more

Rated 5 out of 5 stars

Quick service. Quality product. I've been looking for a small Gatwick duffle ever since we bought one for my husband in Iceland. The size is perfect for a camera bag and it fits most airlines' p... See more

Rated 5 out of 5 stars

I recently purchased a Bond Pocket Crossbody Bag in Artichoke for a birthday gift. It arrived on time. It's the perfect bag for this teen who loves the color green. Artichoke Green is a beautiful... See more

Rated 5 out of 5 stars

I'm a teacher and I was searching for a new backpack. I went with Ori London because of your values, eco-conscious design, style choices, and price. I ended up ordering two because I couldn't decide.... See more


Company details

  1. Bags and Luggage Store
  2. also in
  3. Fashion Accessories Store

Written by the company

ORI bags and backpacks are designed to make you smile and live life in color. You can feel confident that the things you entrust your ORI to carry are safe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,181)

681 reviews in the last 12 months

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Rated 5 out of 5 stars

I love my bag and wallet

I love my bag and wallet! It’s the first time I got ones that match. I have taken it on hikes and for daily use. It’s big enough for my water bottle and a few snacks. I can’t wait for next summer so I can see what you all come up with!

August 15, 2026
Rated 3 out of 5 stars

Smaller than expected and not as good…

Smaller than expected and not as good quality as I expected for the price. I decided to keep it just to avoid the hassle of returning it.

August 8, 2026
ORI London logo

Reply from ORI London

Hello

We’re sorry the item didn’t meet your expectations in terms of size or quality. Thank you for sharing your feedback with us — we really appreciate it and will pass it on to our team.

If you have any other concerns, please reach out to us at hello@orilondon.com, and we’ll be happy to help.

Best,
ORI CS Team

Rated 5 out of 5 stars

Love the colors

Love the colors. It’s more vibrant and fun than expected. Medium is the perfect size for my elementary school travelers. It fits iPad, books, snacks, water bottle on side. This way they can’t overfill and make it too heavy for them to carry.

August 14, 2026
Rated 5 out of 5 stars

Easy Experience

The website is easy to navigate, and it had exactly what I was looking for. The item shipped and arrived promptly.

August 14, 2026
Rated 2 out of 5 stars

I had finally given in and bought my…

I had finally given in and bought my first ORI bag, it states that it was a large. So very disappointed in my purchase. The sizing doesn’t match up, there’s no way this bag is a large compared to everything the site says. For the price I paid and what I got I’m so bummed out on this.

As for delivery time, It was fast, only thing I was pleased with.

I did check the size of the bag before I went ahead and bought it. Being able to fit a laptop and seeing the size of of it I thought I would have been pleased. Sadly I wasn’t, there’s no way, not even close to being able to fit a small laptop into this bag.

August 4, 2026
ORI London logo

Reply from ORI London

Hi,

We’re sorry to hear that the bag didn’t meet your expectations in terms of size.

The “Large” designation refers to the size available for that particular style, rather than being a standard sizing measurement across all ORI bags. Different bag styles have different dimensions and capacities, so a Large in one style may be smaller than a Large in another.

We always recommend checking the specific measurements and capacity listed on the product page, as these give a more accurate indication of the bag’s actual size.

If you do not wish to keep the bag, we would be happy to arrange a free return for you. Please email us at hello@orilondon.com, and our team will be happy to assist.

Best,
ORI Customer Service Team

Rated 4 out of 5 stars

Love the look and most of functional design

Love the size, color and compartments. Didn’t find shoulder straps comfortable if carrying much weight, and water bottle holders are unusable for water bottles if bag is full (can still use for thin objects). Good for one night away and day trips.

August 5, 2026
Rated 5 out of 5 stars

High quality merchandise

High quality merchandise for daily use for night on the town use. Such a variety of styles, colors which is fantastic. Excellent service.

August 11, 2026
Rated 4 out of 5 stars

Looks great!

This looks great and I particularly like the little D rings that means one
can switch it so you can wear it on either the right or left side. Glad it has the small outer pocket, and appreciate the zipper pull on the back compartment. I haven’t used it yet, which is the only reason I’m not giving it five stars. I’m really looking forward to using it on my upcoming three week European trip.

August 11, 2026
Rated 5 out of 5 stars

Love all the Ori products

Love all the Ori products. I first found them in Ann Arbor, then got a couple more under the European line when I was in Iceland.
Since then, I’ve done two more orders with another friend of mine.
We are both very pleased. Love all the style and color choices.

August 3, 2026
Rated 5 out of 5 stars

Perfect all around

I love my bag! It's unique and perfect all around - size, shape and color. It fits exactly what I need without feeling heavy or oversized. Great for travel. Sturdy and lightweight at the same time. Highly recommend!

August 11, 2026

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